When leaving them a voicemail keep it short but always give your reference number/name/phone number twice and at a slower cadence than typically feels comfortable. It's really hard to understand what people are saying between static/background noise on the line and everyone else in the office being on the phone. Your adjuster won't like you if you're leaving a 3+ minute voicemail but spitting out the phone number/reference at 200 mph at the very end.
This is good advice for everyone all the time, not just one industry! After being on the receiving end of these kind of messages so many times, I always try to repeat my name at the beginning and end of the message, and usually repeat my phone number twice.
My favorite recent one was getting a call from a Texan with a thick, thick accent, and they were trying to give me name/address/phone/etc. information over a cell phone with a iffy sound quality, and simultaneously eating something crunchy. So: bad connection, thick accent, mouth full, distracting crunching noises. Yyyyyyyyeah, you're gonna have to spell that for me...
Along those lines your outgoing voice mail message should not be overly long. No one wants to lesson to your life story just to tell you your car can be picked up anytime before 530.
what I don't get is businesses who have 3+min voicemails.
Recent call I made:
Hi this is "Name" from "Store" (ok so far), we are located here (ok), you can find out information about us at 'website' (useful), we are open 'days/hours open' (starting to not be ok, isn't that on the website), Please join us on social media, here's 4 or 5 different sites we are on and our names there(website again, not useful), Some of our current sales are "....." (not useful at all), please look forward to 'future sales starting next month' (incredibly useless), we are owned by 'dude who owns business' (why?), Once again 'repeating the website and phone number' (I'm calling you, I know the phone number) and please leave a message - BEEEEP! - Sorry, mailbox is full.
I wanted to go down to the store and slap someone.