Author Topic: How to encourage package deliveries to the correct address  (Read 1450 times)

GreenSheep

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How to encourage package deliveries to the correct address
« on: November 23, 2021, 09:58:48 AM »
I suppose this is loosely Mustachian, in that a lost package (or delayed perishables) can be expensive...

It seems like every other day, someone in my neighborhood of maybe 50-100 houses is inquiring about a package that says it was delivered but is nowhere to be found. Inevitably, another neighbor ends up finding it at their door, and the package eventually gets to the right home. This is obviously annoying even when solved on the same day, but when people are out of town for a week or more, it can become extremely frustrating.

This happens with USPS, FedEx, UPS, and Amazon, so it's not just a matter of pinpointing the idiot and telling them to re-learn their numbers. I don't see anything particularly difficult or unusual about our neighborhood. It has standard street names and standard four-number addresses, all of which are clearly marked in large numbers on every single house.

I feel like there's got to be a creative solution to make the delivery people WANT to double check the address and get it right... but I haven't been able to come up with anything. I considered a polite sign by the door, but they're are in such a hurry to drop and run that they'd probably never bother to read it. So I thought I'd ask the intelligent and creative minds here...?

chemistk

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Re: How to encourage package deliveries to the correct address
« Reply #1 on: November 23, 2021, 10:21:17 AM »
To what extent are the deliveries being missed? Is it typically next door neighbors? A few houses down? Or is someone on 3447 Oak getting packages for 1212 Maple (figuratively speaking)?

My first thought would be that the house numbers aren't clearly visible. Could that be possible, especially someone on a time crunch, in a van, with at times poor visibility?

Second thought would be that you're in a newer neighborhood and navigation is still iffy there.

Fedex, UPS, and USPS all have 'delivery manager' accounts available. You can log in and set custom delivery instructions for each delivery service at your address. I suppose you could try and get others to buy-in and set up profiles so that the delivery drivers see special instructions ahead of time.

GreenSheep

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Re: How to encourage package deliveries to the correct address
« Reply #2 on: November 23, 2021, 10:30:18 AM »
To what extent are the deliveries being missed? Is it typically next door neighbors? A few houses down? Or is someone on 3447 Oak getting packages for 1212 Maple (figuratively speaking)?

It's the last one. They're not even close, and there's nothing obvious, like 3008 and 8003 getting mixed up. Seems totally random.

The house numbers are large and obvious, and there are no overgrown trees, etc. yet because...

Is IS A relatively new neighborhood, so you might be onto something there. I wonder how long it takes for that to calm down. The first-built houses have been here for over 2 years.

What would you put in the special instructions? It seems like "Please deliver to the correct address" would just make them mad! Would it help to describe the color of the house or something like that? I feel like that might be insulting, too, and/or it might just lead to further confusion... delivering to the wrong brown house instead of the right brown house, etc.

Frankies Girl

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Re: How to encourage package deliveries to the correct address
« Reply #3 on: November 23, 2021, 10:53:06 AM »
It really is just delivery error most of the time. The only truly easy way to make sure to minimize it is to put up very clearly marked number and name of street on the curb and the likely area (front door/stoop) a delivery driver may leave a package. And even then, it is likely you'll get packages for your neighbors anyway if the delivery driver is rushed or tired or just plain over it.


One of the issues I've seen is that despite the curb showing the house number, the house itself having numbers as well... they are not actually all that easy to find.

And if there's the least bit of confusion about the name of the street itself, ugh.

I added LARGE WHITE REFLECTIVE numbers to my mailbox post, that coupled with them in 10 inch height on my garage (the front of the house, smack dab in the center) and painted on the curb in standardized format throughout the entire neighborhood.

I still get misdelivered packages. Because I live on a stupid street - they have a North and South STREET name, so of course it is constantly confused. I get 1234's mail, and I'm 1334. But it has happened less and less over the years despite the increase of us (and our neighbors) getting things delivered, so there is that anyway.


sonofsven

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Re: How to encourage package deliveries to the correct address
« Reply #4 on: November 23, 2021, 11:04:06 AM »
You're lucky, I still get deliveries for my ex wife with her po box in a neighboring town on the delivery address label.

GreenSheep

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Re: How to encourage package deliveries to the correct address
« Reply #5 on: November 23, 2021, 11:23:32 AM »
You're lucky, I still get deliveries for my ex wife with her po box in a neighboring town on the delivery address label.

Sounds like someone at the post office is conspiring to get you two back together. :-)

GreenSheep

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Re: How to encourage package deliveries to the correct address
« Reply #6 on: November 23, 2021, 11:26:14 AM »
It really is just delivery error most of the time. The only truly easy way to make sure to minimize it is to put up very clearly marked number and name of street on the curb and the likely area (front door/stoop) a delivery driver may leave a package. And even then, it is likely you'll get packages for your neighbors anyway if the delivery driver is rushed or tired or just plain over it.


One of the issues I've seen is that despite the curb showing the house number, the house itself having numbers as well... they are not actually all that easy to find.

And if there's the least bit of confusion about the name of the street itself, ugh.

I added LARGE WHITE REFLECTIVE numbers to my mailbox post, that coupled with them in 10 inch height on my garage (the front of the house, smack dab in the center) and painted on the curb in standardized format throughout the entire neighborhood.

I still get misdelivered packages. Because I live on a stupid street - they have a North and South STREET name, so of course it is constantly confused. I get 1234's mail, and I'm 1334. But it has happened less and less over the years despite the increase of us (and our neighbors) getting things delivered, so there is that anyway.

Yeah, maybe we'll do something like this to make our address EVEN MORE obvious. I have my doubts that it would work, though, like you said. I used to wear a name tag at work with my profession listed on it, and people still asked what my job title was, or they'd ask, after I spoke with them, when the Chief Job Title Officer was going to talk to them, etc. Ugh. We used to joke at work that we could each wear a sandwich board with our job title on it, and people would still ask.

chemistk

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Re: How to encourage package deliveries to the correct address
« Reply #7 on: November 23, 2021, 12:03:03 PM »
To what extent are the deliveries being missed? Is it typically next door neighbors? A few houses down? Or is someone on 3447 Oak getting packages for 1212 Maple (figuratively speaking)?

It's the last one. They're not even close, and there's nothing obvious, like 3008 and 8003 getting mixed up. Seems totally random.

The house numbers are large and obvious, and there are no overgrown trees, etc. yet because...

Is IS A relatively new neighborhood, so you might be onto something there. I wonder how long it takes for that to calm down. The first-built houses have been here for over 2 years.

What would you put in the special instructions? It seems like "Please deliver to the correct address" would just make them mad! Would it help to describe the color of the house or something like that? I feel like that might be insulting, too, and/or it might just lead to further confusion... delivering to the wrong brown house instead of the right brown house, etc.

I would bet it has something to do with the mapping system used by the drivers. I don't think Amazon has the option to communicate specific instructions to the driver, but I believe the other ones are obligated to acknowledge the instructions.

If you do go and set up delivery manager accounts, I'd put in something like "New neighborhood, verify house # & green front door". Something to clearly communicate which house it is and how to distinguish the house.

Maybe you could also give Fedex & UPS a call and ask them about the missed deliveries. It's pretty easy to get in touch with a real person with at least those two and it might allow them to try and update things on their end.

GreenSheep

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Re: How to encourage package deliveries to the correct address
« Reply #8 on: November 23, 2021, 12:39:26 PM »

I would bet it has something to do with the mapping system used by the drivers. I don't think Amazon has the option to communicate specific instructions to the driver, but I believe the other ones are obligated to acknowledge the instructions.

If you do go and set up delivery manager accounts, I'd put in something like "New neighborhood, verify house # & green front door". Something to clearly communicate which house it is and how to distinguish the house.

Maybe you could also give Fedex & UPS a call and ask them about the missed deliveries. It's pretty easy to get in touch with a real person with at least those two and it might allow them to try and update things on their end.

Thanks, that's all good stuff to look into!

teen persuasion

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Re: How to encourage package deliveries to the correct address
« Reply #9 on: November 23, 2021, 08:51:47 PM »
It really is just delivery error most of the time. The only truly easy way to make sure to minimize it is to put up very clearly marked number and name of street on the curb and the likely area (front door/stoop) a delivery driver may leave a package. And even then, it is likely you'll get packages for your neighbors anyway if the delivery driver is rushed or tired or just plain over it.


One of the issues I've seen is that despite the curb showing the house number, the house itself having numbers as well... they are not actually all that easy to find.

And if there's the least bit of confusion about the name of the street itself, ugh.

I added LARGE WHITE REFLECTIVE numbers to my mailbox post, that coupled with them in 10 inch height on my garage (the front of the house, smack dab in the center) and painted on the curb in standardized format throughout the entire neighborhood.

I still get misdelivered packages. Because I live on a stupid street - they have a North and South STREET name, so of course it is constantly confused. I get 1234's mail, and I'm 1334. But it has happened less and less over the years despite the increase of us (and our neighbors) getting things delivered, so there is that anyway.
We are constantly fighting to get packages delivered properly at work, because the street has a South section, a North section, and our section that is neither (but is effectively South, because it's south of the canal, a barrier).  Two Amazon packages were delivered yesterday (no email acknowledgement), and two more are AWOL (but email insists they were left by the porch - umm, no, bring them in and hand them to me like every other delivery service).  This is a Google Maps issue - I've tried hundreds of times to fix it - there's a mismatch between our listed address (S) and the pin on the map (erroneously on N).  If I try to move the pin, GM changes our address to N.  When I correct the address, it moves the pin.  Round and round.

And then there's USPS.  Saturday the mailman brought the bundle in to me (late, it's usually in the drop box); it was all the next-door neighbor's mail!  Can you read?  Public library vs Mrs. P?  Later that day, neighbor on other side brought over our mail that had gone in his box.  Obviously the mailman was one house off all along the street.  Though that's better than when we get all the #9 mail, from any random street in town.  If it's got a 9, it must be the library!

Michael in ABQ

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Re: How to encourage package deliveries to the correct address
« Reply #10 on: November 23, 2021, 09:01:42 PM »
I own an ecommerce business and we ship out a couple dozen packages a day - mostly USPS. Our shipping software flags any addresses that don't match the USPS database. For instance someone in Ohio ordered something to be delivered to their child at a university in Birmingham, AL. Except they put the shipping address as Birmingham, OH - with the correct Alabama Zip Code. Usually a minute or two in Google Maps is adequate to figure out the mistake. Sometimes we'll call or email a customer to verify. One women typed in 118 but USPS and Google Maps showed that the first number on that street was 119 (her address was really 119, she just mis-typed it). About 2-4% of addresses have a problem like that - or they list an apartment/unit that USPS doesn't think exists.


I'm still mad that a UPS driver delivered a $100+ package to a mailbox store in a retail strip in Las Vegas and just left it outside the door because they arrived 8 minutes after the place closed. Instead of leaving the sticker on the door that they'd try to deliver it tomorrow they just left it on the sidewalk where it was probably stolen 5 minutes later. I guess some pawn ship in Las Vegas has a monstrance that someone was trying to claim is made of gold. Of course we can't get an insurance claim because they delivered it - just in a stupid manner that was guaranteed to get it stolen.

Dicey

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Re: How to encourage package deliveries to the correct address
« Reply #11 on: November 25, 2021, 10:18:29 PM »
Lol, we live on "Maple" Lane, the house immediately next to us has a different street address, say "Oak" Lane. Behind them, there are two more houses on a gravel road, also with the "Oak" address. To the right of the house next to us, there are two more houses, also on a gravel road. Their address is "Maple Lane", same as ours.

The gang of three mailboxes next to our driveway serves our house on "Maple", the "Oak" neighbors next to us, and the second "Maple" neighbors down the gravel lane.

Across the street and down a ways in the wrong direction, there is another gang of three mailboxes. It serves the two back houses on "Oak", and the first house on the "Maple" gravel Lane. Confused yet?

The city has installed a very good sign, but the whole concept of this street, that street, this street all on the same side of the same street is just too confusing.

in addition, there is a footpath that connects "Maple" Lane to another segment of "Oak" Lane, but it's inaccessible to vehicles. It's a pedestrian shortcut to school and public transit. Not all GPS systems know that.

Our garage has a street-facing door that once served as the front door. Sometimes packages get thrown there, despite the fact that we've locked the footpath gate to redirect all traffic down the driveway, towards the actual (very large) front door.

We always watch for drivers who seem confused and try to help them out, especially delivery drivers. We go outside and offer assistance. DH painted very large house numbers on our curb, as big as would fit on the side of the curb, which helps somewhat.

And yet, one day this week, a driver dropped a mailing bag at our doorstep, cardboard box in his other hand. I noticed the bag promoted a children's clothing brand and instantly called him back. The first neighbor on the gravel road of the same name (but actually two houses down) has a new baby. The box in the driver's other hand was for us and the baby package for them. Sigh.

We have all our important mail delivered to a Post Office Box. It is absolutely worth the extra cost.

EDITED TO ADD: Despite the mess described above, we'd do it again in a heartbeat. We chose this house because it suited our blended family's needs, because it's custom-built (not for us) with a lovely floor plan and best of all, DH can walk to work, which has been priceless. He even gets a small stipend for not driving, which more than covers the cost of the PO Box and the trips across town to pick up the mail.
« Last Edit: November 26, 2021, 08:53:34 AM by Dicey »

GreenSheep

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Re: How to encourage package deliveries to the correct address
« Reply #12 on: November 26, 2021, 05:03:20 AM »
Dicey, what a mess! And how frustrating that you end up paying for the postal service twice... once with your taxes, and again with your PO box fee.

I do have to say, there's nothing like a small town post office. We had a PO box when we lived in such a rural area that there was no mail delivery, so we went to the post office at least a couple of times a week to get our mail. The people working there knew our names and box number without having to ask, and they were so helpful with so many things.

Dave1442397

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Re: How to encourage package deliveries to the correct address
« Reply #13 on: November 26, 2021, 05:13:40 AM »
I have a Fedex package sitting here that is supposed to be 2,854 miles west of my location.

The sender put the 'from' address is correctly, but put a slightly different version of the 'from' street address in the 'to' field. That address doesn't exist, so someone must have Googled the mistyped 'to' address, decided that ours was good, and stuck a new label on the package.

I notified Fedex...we'll see if they come back for it. The sender's website has no contact info.

teen persuasion

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Re: How to encourage package deliveries to the correct address
« Reply #14 on: November 26, 2021, 07:19:05 PM »
So the missing library package arrived due to the kindness of strangers.

It was delivered to A's Used Autos, two blocks south and one block west of the library.  A's has been closed several years; the owner's son just happened to be checking on the property, found the package, and brought it over.

Dicey

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Re: How to encourage package deliveries to the correct address
« Reply #15 on: November 27, 2021, 08:18:25 AM »
So the missing library package arrived due to the kindness of strangers.

It was delivered to A's Used Autos, two blocks south and one block west of the library.  A's has been closed several years; the owner's son just happened to be checking on the property, found the package, and brought it over.
Wow. Good on him.

Dave1442397

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Re: How to encourage package deliveries to the correct address
« Reply #16 on: November 27, 2021, 08:45:08 AM »
I was waiting for a FedEx Ground package yesterday, and the status changed to 'Delivered' at 1:10pm. I don't know where it was delivered, but it wasn't to my house. I was working from home and looking out the window at that time, as I was also waiting for a FedEx Priority package to arrive. I filed a claim with FedEx, as none of my other missing packages have ever made it to me.

The Priority package status kept changing (the 9:24 update was puzzling), and seeing as I still had the package referenced in my previous post, I drove to the local FedEx office to see if I could provide whatever information they needed and pick up the package. No luck there. They said it may go back to Indianapolis for Customs clearance...oh joy. They said it never left the building, which makes me wonder why someone scanned it as being on the vehicle for delivery, customer not available, etc.

Friday, November 26, 2021      
12:28 PM   Clearance Delay Improper or missing paperwork, contact Customer Service.
9:24 AM   Delay Customer not available or business closed.
9:23 AM   Clearance in progress
8:27 AM   On FedEx vehicle for delivery
7:50 AM   At local FedEx facility