I signed up for FreetaxUSA but missed the prompt (if there was one) to upload last year’s return. Contacted customer support with great difficulty because the online help feature didn’t work and was told if I didn’t upload prior year at the beginning I could never do it. Also was told I couldn’t delete the account because of “IRS regulations.” The only way to get my personal info out of there, they said, was to enter fake info and save it.
So no, won’t be using them.
I may try TT again, but the prior year issue is a problem with them, too, apparently. Have to use the home business option ($75) because of Schedule C income. Still cheaper than the tax preparer we used last year.