Author Topic: Tello changing from CDMA to GSM  (Read 1918 times)

jnw

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Tello changing from CDMA to GSM
« on: October 08, 2021, 01:35:57 AM »
I'll be forced to go to GSM this month if I decide to stay on Tello.  My phone is compatible.

My BF did this voluntarily a few months ago and the service was horrid with GSM.. the connectivity that is.

Any other services like Tello that will still work with cdma?

I am enjoying only paying $15 per month as I use very little data.

alsoknownasDean

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Re: Tello changing from CDMA to GSM
« Reply #1 on: October 08, 2021, 04:23:14 AM »
If Tello's CDMA network was using Sprint's towers, then that network is being shut down altogether so no. If it's Verizon... there's probably options still, although a quick Google indicates that Verizon's CDMA will be switched off at the end of 2022.

What phone do you have? It may be compatible with one of the others if T-Mobile (which seems to be what Tello GSM is) doesn't work in your area.

https://www.androidcentral.com/sprints-3g-network-shutting-down-january-2022-lte-following-june

https://www.verizon.com/about/news/3g-cdma-network-shut-date-set-december-31-2022

scottnews

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Re: Tello changing from CDMA to GSM
« Reply #2 on: October 08, 2021, 04:27:05 AM »
We were on Tello and left, because the GSM switch.    Verizon has good coverage in our area, so we went with Red Pocket 1 year prepaid.   The 1 year plans are bought on Ebay.  It comes out to $15.00/month for 3GB of high speed and throttles down to 2G after that.   Unlimited talk and text.   Next year I'll probably go down to the 1GB plan for $8/month.   Anyway, we are happy with it.  Red Pocket support is Monday - Friday.   I think Tello covered weekends.

Daley

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Re: Tello changing from CDMA to GSM
« Reply #3 on: October 08, 2021, 08:49:45 AM »
I'll be forced to go to GSM this month if I decide to stay on Tello.  My phone is compatible.

My BF did this voluntarily a few months ago and the service was horrid with GSM.. the connectivity that is.

Any other services like Tello that will still work with cdma?

I am enjoying only paying $15 per month as I use very little data.

First, you're paying Tello $15/month and you say you're using "very little data". From what I can recall and remember of Tello's plans, 2GB isn't "very little data". 500MB is very little data, and I'll even buy 1GB as very little data these days... but 2GB of data is still a healthy chunk, even if it's still well below the national average, and data quantities like that outside of the T-Mo/Sprint MVNO ecosystem isn't near as cheap. AT&T and Verizon carry premiums on their... everything, and it carries over to MVNO pricing. I'm just setting expectations, here... so, either dial the data use down further and find out how many minutes you actually average a month instead of throwing an "unlimited" plan at it, or get used to having to pay more. If it helps, 500 minutes is 8 hours and 20 minutes of talk time, and around the national average the last I checked a couple years ago before the pandemic. YMMV.

Second, odds are, depending on the age of the Sprint handset, you may or may not actually be able to activate it on Verizon or AT&T. Despite both Sprint and Verizon using core CDMA technology in previous generation networks, both networks have used wildly different core service bands for both 2G/3G CDMA and 4G LTE. Some Sprint phones (typically newer flagships and iPhones) have included LTE Band 13, which is one of Verizon's core service bands. But without LTE Band 13, you won't be able to activate the phone with a Verizon SIM card. You can find out if it'll work on Verizon by checking the device IMEI here. As for taking it to AT&T, they're shutting down their 3G HSPA network in under four months, and they're working on an IMEI whitelist only model for VoLTE activation on their network, which means your handset probably won't work on AT&T by next January. This is because, outside of a handful of newer flagship phones from Samsung, Google and Apple, their device list is mostly AT&T branded handsets.

If your handset doesn't have LTE Band 13 or is on the list for the AT&T bouncer to let you in, your only other alternative is T-Mobile, which you say doesn't work in your area. Of course, newer T-Mobile handsets with all their current LTE data bands and VoLTE certification might have far better reception than an older Sprint CDMA handset unlocked for GSM usage, or it may not... as someone living in the state shaped like an inverted lumpy ballcap, I'm willing to take your word for the fact that T-Mo voice coverage stinks these days, even with the newest, fanciest handsets. This saying, unless you have a T-Mobile handset that's got a VoLTE stack specifically certified and configured to operate on T-Mobile's funky VoLTE configured network, you're gonna lose that terrible and spotty 2G voice service next year, which is what an unlocked Sprint handset is probably going to get for voice service... so your boyfriend's gonna need a new phone sooner than later, too.

What I'm saying is, prepare yourself to potentially have to buy a new phone for this migration, no matter which network you use.

Third, I mostly just recommend people to RedPocket anymore. They have SIM cards for all three major networks, most of their plans are the same price on all three networks, their support is about average, they have plans with price points starting at $10/month and up, and annual plans through their Ebay store with a reasonable discount, even if annual billing can be a bit trying to get working depending on the network. As you can see, it's a good one provider for most option. As far as which network to go to between AT&T and Verizon anymore with handset shopping... it's a tough call. They both stink in their own little way.

Verizon's one of only four networks in the world that uses LTE Band 13 and they're actively buying out Tracfone's entire operation, which means the biggest MVNO operator that used to drive lower wholesale pricing from all the major network operators for everyone is now going to be owned by one of those major network operators... however, if you have LTE band 13 on your phone, activation and VoLTE's just gonna work.

AT&T has basically taken the VoLTE switchover as an opportunity to go from one of the most handset friendly and open networks in the nation to bring another network's phone over from to one of the most locked down and unfriendly network through IMEI restrictions, despite their VoLTE/IMS stack being fairly openly compatible from what I've seen.

Lastly, as far as used handset selection, you're going to have a lot more variety on the Verizon end than you are the AT&T end. If you want to try and stick with T-Mobile, you're just going to have to try and stick with T-Mo branded handsets or US handsets specifically sold with T-Mo VoLTE certification and LTE Band 12 and/or made in 2019 and newer, like you are AT&T, to ensure VoLTE compatibility because all the MVNO IMEI checkers for T-Mobile are basically approving anything with a clean IMEI as working, despite this little hangup with T-Mo VoLTE compatibility.

TL;DR: Buy a newer handset for the network you're specifically wanting to go to since handset portability in this country will (still) be laughable for most anything that isn't a $1000 phablet or made before 2022 (or for anyone wanting to use a custom firmware ROM for their device, such as LineageOS) after everyone goes to LTE-only service. Verizon's the least objectionable of the three with the most used handset variety. RedPocket's got some of the best pricing you'll find and closest to the prices you're used to with Sprint/T-Mo's MVNO fire-sale pricing on both AT&T and Verizon's network.



Red Pocket support is Monday - Friday.
Uhh...
Quote
(Mon - Sun 5 AM - 9 PM PST)
Their support is Monday through Sunday, not Friday. It's a weird way to phrase it to an American audience, but that's still seven day a week support.
« Last Edit: October 08, 2021, 09:12:18 AM by Daley »

scottnews

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Re: Tello changing from CDMA to GSM
« Reply #4 on: October 08, 2021, 03:43:12 PM »
Either Tello or RP didn't do porting over the weekend.   Initializing a port on Friday took until Tuesday or Wednesday to complete.   Porting anther earlier in the week was more like 2 days.

Daley

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Re: Tello changing from CDMA to GSM
« Reply #5 on: October 08, 2021, 05:09:14 PM »
@scottnews Porting delays are typically due to the losing service provider dragging their feet on issuing an FOC. This said, I also know RP's support staff were dealing with an absolute charlie foxtrot on the AT&T end that started last Friday afternoon, which could have in theory delayed the initial port request. You may never know why, just be thankful it went through as fast as it did. I've seen some ports take upwards of three weeks.

alsoknownasDean

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Re: Tello changing from CDMA to GSM
« Reply #6 on: October 08, 2021, 08:30:47 PM »
Verizon's one of only four networks in the world that uses LTE Band 13 and they're actively buying out Tracfone's entire operation, which means the biggest MVNO operator that used to drive lower wholesale pricing from all the major network operators for everyone is now going to be owned by one of those major network operators... however, if you have LTE band 13 on your phone, activation and VoLTE's just gonna work.

AT&T has basically taken the VoLTE switchover as an opportunity to go from one of the most handset friendly and open networks in the nation to bring another network's phone over from to one of the most locked down and unfriendly network through IMEI restrictions, despite their VoLTE/IMS stack being fairly openly compatible from what I've seen.

Lastly, as far as used handset selection, you're going to have a lot more variety on the Verizon end than you are the AT&T end. If you want to try and stick with T-Mobile, you're just going to have to try and stick with T-Mo branded handsets or US handsets specifically sold with T-Mo VoLTE certification and LTE Band 12 and/or made in 2019 and newer, like you are AT&T, to ensure VoLTE compatibility because all the MVNO IMEI checkers for T-Mobile are basically approving anything with a clean IMEI as working, despite this little hangup with T-Mo VoLTE compatibility.

Unique LTE bands and whitelisted IMEIs for VoLTE? That's going to be just dandy for us foreigners who want to use our phones while travelling to the US.

American GenX

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Re: Tello changing from CDMA to GSM
« Reply #7 on: October 09, 2021, 11:19:27 AM »

I've been on Tello for years.  This isn't new news.  Tello has not been using Verizon's network, it's been Sprint.  They've been converting to GSM on T-Mobile's network for for quite a while.  But more recently, I have heard they are letting customers still using Sprint know that they have set a deadline for the end of the October to get moved off.

Back in the March/April time frame earlier this year, I moved from a pre-paid Virgin Mobile LG Tribute phone on their Sprint CDMA service to a 2019 model Motorola Moto G7 Plus 4GB/64GB on Tello's T-Mobile GSM service.   The new Moto G7 Plus cost $120 for new/unused - I haven't seen it less than $150 in recent months.  Tello will continue to cost me about $6/mo total.  The service is about the same as it was for Sprint for me  - not great, but certainly good enough for my use.  The phone is certainly much faster and nicer to use.

Unfortunately for one of my relatives on Tello, her Sprint service wasn't that good, and I tested T-Mobile to be unusable at her location.  But I tested a Tracfone (on Verizon) there, and the service was good.  So she purchased a new 2020 model Motorola Moto G Power 4GB/64GB and is moving to Visible, which is a Verizon prepaid service, which is $25/mo total as part of a party of 5+people for unlimited everything (but deprioritized vs. Verizon's premium service).  She requires a lot more data than me because she doesn't have regular internet service to tap into wifi to limit her mobile data usage, and Visible also includes 5 Mbps hotspot.  Her phone was $220,.  It was available for $180 earlier this year, but she saved more than the difference on monthly costs by holding off on the move from Tello to Visible, so it's all good.

Daley

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Re: Tello changing from CDMA to GSM
« Reply #8 on: October 09, 2021, 09:27:34 PM »
Unique LTE bands and whitelisted IMEIs for VoLTE? That's going to be just dandy for us foreigners who want to use our phones while travelling to the US.

For what it's worth, "international" handsets are starting to include Band 13 for Verizon support. But then, what other choice is there? The only other network options are either whitelisting IMEIs for activation and really only opened up recent international flagships that also have Band 13, or have such a screwball VoLTE configuration that the only international handsets that seem to work are already T-Mobile branded or newer flagships with Band 13. Oddly, it's the same group of phones on all three networks on the international end that seem to work with all three networks... and they're all $1000 iPhones and Samsung Galaxy and Google Pixel models for the most part from the past couple years. I guess the thinking is, if you can afford international travel, you can afford a fancy flagship phablet every couple years or to buy another phone in the duty free. ¯\_(ツ)_/¯

billy

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Re: Tello changing from CDMA to GSM
« Reply #9 on: October 10, 2021, 06:34:42 AM »
I'm not having a good experience with Red Pocket (AT&T), couple years ago I kept losing data connection even with full bars, and they would do something on there end to fix it. 2 weeks ago I switched back to them and I could not call out, so they reset the service, then they kept sending me low SMS notifications so I messaged them and they said they turned it off but they actually didn't so I blocked the SMS notifications, then my data kept getting disconnected and they said there having issues with AT&T and reset my service but the issue came back later. I bought there ebay $60 for whole year plan so looks I'm stuck with them for 11 more months.

On a side note, for some reason people with Google Voice cannot call my Red Pocket #, they basically get a error message.

Has anyone tried Hello Mobile (T-mobile)? I was going to try them next.

American GenX

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Re: Tello changing from CDMA to GSM
« Reply #10 on: October 10, 2021, 07:38:41 AM »
I'm not having a good experience with Red Pocket (AT&T), couple years ago I kept losing data connection even with full bars, and they would do something on there end to fix it.

Was this after you had used up your full speed LTE data allotment and were on the 2g throttled data?  I had read a post on Reddit that someone posted that on Redpocket (speaking of the AT&T service at the time) you can only go about 2 GB over your LTE allotment before they hard cap your data.  I had read it was supposed to be unlimited.  I have a relative who used Tello and would usually run out her full speed LTE data in about a week and would be throttled 2g most of the month, and she was never capped on that service.  I was actually considering AT&T on Red Pocket for her, but I wasn't able to test her coverage for that, so we went with Visible (Verizon network).  If RP AT&T hard capped their 2g, she would have had to get a much larger data allotment.  I'm crossing my fingers that the Visible port of the number from Tello and that it works as well there as the Tracfone (on Verizon) worked there.

billy

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Re: Tello changing from CDMA to GSM
« Reply #11 on: October 10, 2021, 08:12:55 AM »
I didn't run out of data when my data would stop working

Daley

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Re: Tello changing from CDMA to GSM
« Reply #12 on: October 10, 2021, 09:27:14 AM »
Red Pocket (AT&T) [snip] 2 weeks ago I switched back to them and I could not call out, so they reset the service, then they kept sending me low SMS notifications so I messaged them and they said they turned it off but they actually didn't so I blocked the SMS notifications, then my data kept getting disconnected and they said there having issues with AT&T and reset my service but the issue came back later. I bought there ebay $60 for whole year plan so looks I'm stuck with them for 11 more months.
@billy note from my previous post to Scott:
This said, I also know RP's support staff were dealing with an absolute charlie foxtrot on the AT&T end that started last Friday afternoon

I was in the same boat as you past couple weeks. There have been some serious problems on the AT&T end here lately (you can find some trickle down evidence of it over at Reddit in multiple wireless subs), and I suspect but have no proof that it might have something to do with...

On a side note, for some reason people with Google Voice cannot call my Red Pocket #, they basically get a error message.

Google Voice uses Bandwidth.com for their VoIP trunking. A lot of phone service these days utilizes Bandwidth.com for their calling trunking. Bandwidth is a major CLEC in the industry, and they've been experiencing some outrageous DDoS attacks recently, as in Layer 7/3/4 DDoS attacks peaking at 70 Gbps and 16M packets per second that was so bad that it overwhelmed their existing security mitigation, forcing them to switch to CloudFlare. Similar has happened with VOIP.ms and other smaller VoIP providers. In fact apparently the same outfit that tried to extort $4m+ in buttcoin out of VOIP.ms was responsible for the Bandwidth attacks and moved on to Bandwidth after two weeks of hammering VOIP.ms, and are claiming to be the same organization that caused the Colonial Pipeline shutdown... and those DDoS attacks had been having knock-on effects into Verizon, Charter, 8x8, Zoom, RingCentral, etc. Nearly everything voice telecom wise attached to phone numbers is either already VoIP or being migrated to VoIP, and the industry is incestuous and the infrastructure extremely time sensitive. There's also been a lot of increased attacks on general and small independent PBX server boxes lately, too. And I haven't even touched on the recent Syniverse SMS hack, either, though I'm not entirely sure it's related to the current ongoing woes so much as just another cautionary tale of what's going on with cybersecurity in the telecom industry right now.

There's not been a lot of news coverage on this stuff (let alone much outside of tech circles), but there have been ongoing serious telecom infrastructure attacks recently, and it's been impacting everyone on some level or another. I don't define my personage or value by the brands I endorse or businesses I deal with nor do I have any love to give towards them, but maybe cut RedPocket and Google some slack here. There's some stuff going on that's well outside all our scope of control. Things appear to mostly be mitigated and under control now for about a week plus at this point at least on the Bandwidth end, but that doesn't mean that these people haven't moved onto or re-focused onto other targets that we may not have as visible a picture on, and the three letter agencies involved in dealing with this stuff don't talk about active cases.

Or, it could just be a settings misconfiguration somewhere. Dunno. Nobody's talking about the why, and we as humans like to find answers to questions, and speculation tends to fill in gaps where perhaps none should be filled. I may be wrong, so don't take my word for it. We shouldn't confuse correlation with causation, etc. However, the events cited may still at least explain what sounds like the exclusively Google Voice end of your problems.

But, back to you specifically... try disabling LTE data and calling on your GSMA SIM for the time. Also check your account balance, compare numbers with actual usage, and talk with a service rep as those were impacted by the events last weekend, too. That should help. Alternately, if you're still having problems with the AT&T end of RedPocket or you're not patient about things and you know your T-Mobile coverage is good and your phone's compatible, you might be able to order a GSMT SIM from them and get support to transfer your number and the balance of your annual plan over. Use chat support early in the morning for this, and don't volunteer more info than they ask for. They're working off a script, and it can slow them down.
« Last Edit: October 10, 2021, 09:44:31 AM by Daley »

billy

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Re: Tello changing from CDMA to GSM
« Reply #13 on: October 10, 2021, 09:48:28 AM »
Good info thanks. But with my GV issue, it cannot call my RP phone number, but it can call any other phone number. I have had RP in the past without this issue, very odd. But that's a good idea If RP AT&T continues to break, I'll I/M and ask to switch to T-mobile. RP show I used up my 500mb, which I never go over, I realized now I got ripped.

Daley

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Re: Tello changing from CDMA to GSM
« Reply #14 on: October 10, 2021, 11:10:01 AM »
Good info thanks. But with my GV issue, it cannot call my RP phone number, but it can call any other phone number. I have had RP in the past without this issue, very odd. But that's a good idea If RP AT&T continues to break, I'll I/M and ask to switch to T-mobile. RP show I used up my 500mb, which I never go over, I realized now I got ripped.

We don't know who RP is trunking with outside of AT&T, but we do know Bandwidth is used by GV, and we know that CLEC-level systems have been actively DDoSed and is showing up as anything from noisy and problematic calls to impossible to get through, as we're still experiencing similar on occasion. Take from that what you will, but again, correlation=/=causation, and don't assign malice where incompetence is a sufficient explanation. But, worth keeping in mind.

This said, contact RP support about your balance. We encountered the exact same thing last weekend. Early in the billing cycle and we barely use anything of our 1000 minute/unlimited SMS/1GB plan, and we both had 10 minutes and 25MB remaining (or less) after the afternoon of 01 October, and we weren't the only ones. It was easily corrected talking with support. They knew about the issue and corrected our balances last Sunday. Something serious has happened on the GSMA end recently, and there's still signs of problems given we've had to disable LTE everything to keep a phone stable. I'm sure they're actively working on it, and why I suspect it's not just a "whoopsie" configuration issue.
« Last Edit: October 10, 2021, 11:15:16 AM by Daley »

SpareChange

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Re: Tello changing from CDMA to GSM
« Reply #15 on: October 10, 2021, 11:15:03 AM »
FYI I also had trouble with my RP Att plan recently. Said I was out of minutes/texts, when those are unlimited. Support easily corrected it. Been on RP for a few years now...all networks with them too. Only nagging issue I've had at times with them is group texts not coming through on my moto G5+.

 

Wow, a phone plan for fifteen bucks!