I wanted to buy a particular puzzle for my mom’s birthday and found it a few months ago online. I didn’t purchase at the time because I wanted it shipped directly to her address when it was closer to the date. By the time that happened, I found out it was discontinued, so I looked for another website that had it in stock, which ended up being Toytooth.com. It has a large selection and professional site, warehouse location in Texas, so I ordered. This was 8:00 pm on a Saturday night. I was surprised to get an automated email 1 minute after, saying it had already been shipped. Worried it might not actually be available, due to the weird shipping email, I called Monday to confirm. It connected me to a calling center with directories for 4 different companies. Selectiing the one for Toytooth, I talked to someone with an Indian accent. He assured me my order has already been shipped, but wouldn’t provide tracking info.
10 days later, my mom’s birthday had passed and she didn’t receive anything. I tried calling the company back to inquire or cancel, but just ringed without any response. Suspecting I might have been scammed, I started looking up reviews of Toytooth. Some good, some bad, with a surprising number saying they never received their item. I then went through my credit card online account and requested a charge reversal. It was granted quickly, which I was thankful for because I had never dealt with that before.
A few days later, I got an email from Toytooth. They asked me to cancel the charge reversal so they can do the refund themselves. There was an apology that my package must have been lost in transit. I haven’t responded. Today I received another request. Does this sound like a scam? Once I cancel my reversal, I assume they’ll just repeat the potentially false shipment process. Is there further action I can take to report them, even though I have no evidence of intentional wrongdoing?
