I'd call and say "I just received a delivery and all the ice was melted, the meet does not seem safe to eat. Could you please redeliver."
See what they say. It is likely built into their process to handle this.
So you saying OS should re-send the package when it is not their fault that OP is not at home and aware that a package is incoming to his house?
IMO that is very dishonest. No different than this scenario: I got the steak, I ate the steak. It was very yummy. But I call OS, and said the ice was all melted and the meat does not seem safe to eat. Could you please redeliver.
So I got 2 steaks for the price of 1...
I'm not sure what was dishonest at all about what I said. When the OP got the steaks, they were not safe to eat. In your scenario, you ATE the steaks. if you said it was unsafe to eat, you'd be lying.
If they don't want to deal with this happening, they should confirm deliveries before making them. It was 100% their fault OP was unaware they were making the delivery. They could schedule deliveries using a phone if they want to make sure someone is available to receive them. Or they could require a signature and not just leave a package sitting on the porch.
I agree totally with Iowa...How can you deliver a perishable gift without getting a signature? or make arrangements for delivery. This seems just stupid!
+2 with iowajes. Nothing dishonest about it and most companies like this have replacements built into their pricing. Usually they are super-happy to replace because that then gives people the opportunity to talk about great customer service.
Speaking of which, I once got a replacement binder from Day-Timers because I ran over my binder with my car. I begged to purchase one because it was 100% my fault, but they wouldn't have it. They said a lifetime guarantee is just that and they shipped me a new one happily. 30 years later and I still love telling that story!
Wow ok then I guess just because a company build-in replacement cost into their pricing, I do not believe you should take advantage of it if it is not their fault. That is the dishonest part. Yes company build-in replacement cost because they know there are people who does this. If noone do take advantage of this, I bet cost of goods are way lower.
I guess we have different standard of what is honest vs dishonest. Good to know :)
What part of having no idea they were coming don't you understand?
OP said "I picked them up 36 hours after they arrived".
Then iowajes said "I'd call and say "I just received a delivery and all the ice was melted, the meet does not seem safe to eat. Could you please redeliver.".
And I said that is dishonest because OP said "36 hours after they arrived", and iowajes said "I just received a delivery". 36 hours is not just received a delivery in my humble opinion.
What part of ^ don't you understand?
We probably just have a different understanding of what it takes to run a successful mail order business. It sounds like we both agree that telling the truth is honest and lying would be dishonest. I didn't see anyone suggest lying.
See my post ^. I am standing by my earlier statement. If OP tell OS, hey I got back home 36 hr after your package arrive. Ice are melted, I am not eating these meat. Can you replace this, and OS replace it, then kudos for OS. If OS said, too bad so sad, you should have open the package upon arrival, not 36 hr later, then I do not think less of OS.
I still think it is dishonest when the fact is OP "I picked them up 36 hours after they arrived" but then someone said "
I'd call and say "I just received a delivery and all the ice was melted, the meet does not seem safe to eat. Could you please redeliver." ".
Like I said earlier different standard of what is honest vs dishonest :)