Author Topic: Omaha Steaks delivered to my house while on vacation - any recourse?  (Read 35477 times)

GuitarStv

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Re: Omaha Steaks delivered to my house while on vacation - any recourse?
« Reply #50 on: January 23, 2018, 02:51:07 PM »
Didn't read all of the other comments, but with Blue Apron, I've been very happy with their customer service and food safety standards. They have frequently refunded the entire cost of my boxes when delivered late or when I have contacted them with a concern about melted ice packs and ingredients not being as cold as I'd hoped. I'd just let the company know what happened and ask if they can help in any way. My guess is that they will refund the money or re-ship at a better time.

Omaha steaks already replaced it. We are just arguing amongst ourselves now.

As we are wont to do

I disagree!

DirtDiva

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Re: Omaha Steaks delivered to my house while on vacation - any recourse?
« Reply #51 on: January 23, 2018, 07:25:05 PM »
I was pleasantly surprised when Wrangler Jeans Co refunded me for a package that was stolen from the doorstep of my son's apartment (or the apartment office door, not clear where it was delivered).  No questions asked.

I thought they would tell me to go pound sand.

PoutineLover

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Re: Omaha Steaks delivered to my house while on vacation - any recourse?
« Reply #52 on: January 24, 2018, 05:39:28 PM »
I've found that most companies are happy to fix stuff like this even when it's not necessarily their fault. It makes customers happy, and builds goodwill so you are more likely to say something good about them to others. Plus, most people just accept bad luck and don't bother even asking, so it's a relatively small cost for them to help the ones who do get in touch.

Roadrunner53

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Re: Omaha Steaks delivered to my house while on vacation - any recourse?
« Reply #53 on: May 26, 2020, 05:25:54 AM »
I need advice on this situation. I ordered two dog items from an online Pet Store. The price of the items was unusually good so I decided to order them. Paid by credit card. Waited and waited and maybe 3 weeks later emailed them. Got a return email saying it was on its way. Waited more time, maybe another week. Emailed them again and they said it was on its way to be patient. Well, my patience ran out and I contacted my CC company to dispute the charge. They refunded my purchase price. I basically forgot about the whole thing until I got a shipping notice that the items were being delivered the next day. Now, this is two months later since I ordered the items. I got the package and it says it was shipped from Singapore. I did not open the package but put it aside not knowing what to do at that point. I got an email the other day from the company and they were mad because I had gotten my money refunded and I now had the items. They offered to give me 15% off the price if I paid them for the items right away. I wrote them back and said I did not want the items and that I never thought I would get them due to waiting two or more months. That I did not want the items any longer because I had repurchased the items and got them within 8 days from another company. They said they would charge my credit card if I did not pay them. Well, they can't do that because my card got hacked and was replaced. So the credit card I used will be declined on their end. I asked them for a paid return label and they say they will not do that but gave me the address and return number to apply to the package. They say they will refund me the shipping costs when they receive the package. I do not trust this company and some people have said that the products are not original but knock offs. All I want them to do is send me a prepaid label thru USPS but I can't seem to get them to budge. Seems like I have the upper hand. I have the product, they can't charge my CC. On their website they claim stuff would arrive in about 15 days and my stuff didn't arrive till about two months or more. How can I force the issue to get them to send me a prepaid label and what if I don't ship it back? They are not a US company. They want me to ship it back to UK.

Roadrunner53

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Re: Omaha Steaks delivered to my house while on vacation - any recourse?
« Reply #54 on: May 26, 2020, 05:36:08 AM »
I forgot to mention I paid around $58 for the two items.

rantk81

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Re: Omaha Steaks delivered to my house while on vacation - any recourse?
« Reply #55 on: May 26, 2020, 06:09:35 AM »
Sounds like you're in a no-lose situation.
First and foremost, I would certainly not let your pets eat the dog-food if you suspect it may be a knock-off.
Second, maybe as a courtesy, you could notify the company that you have canceled the credit card they have on file, and you are still willing to return the items if they end you a pre-paid shipping label.  Tell them that, otherwise, you are going to discard the dog food, and will not respond to any further communications.  (E.g. "last chance!")


Roadrunner53

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Re: Omaha Steaks delivered to my house while on vacation - any recourse?
« Reply #56 on: May 26, 2020, 06:35:12 AM »
rantk81 some good advice, thanks! I like what you suggested!

The items are not food but tick/flea collars. If they are knock offs who knows what pesticides they may have used and could be deadly.

Yes, I think I have the upper hand!

I have the products, they want them back, they can't charge my cancelled credit card. If I pay shipping I would have to give them my new CC number and who knows what they might do. They may refund me or not. They might even recharge me the $58.

use2betrix

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Re: Omaha Steaks delivered to my house while on vacation - any recourse?
« Reply #57 on: May 26, 2020, 06:35:48 AM »
I think the only correct course of action is complete transparency.

I have a feeling that OS will re-deliver when you mention the whole story, just to keep their good reputation. However, I consider this far more fault with the person ordering the gift than OS. OS has a very small shipping window according to their website. The purchaser likely ordered them as a surprise, so expecting OS to call prior to delivering defeats the purpose. Otherwise, the gift giver could have given the heads up.

While a signature may be reasonable, in this day and age most people are gone during normal delivery hours. I would almost guarantee that they did send an email or text message to the purchaser after they were delivered...

Roadrunner53

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Re: Omaha Steaks delivered to my house while on vacation - any recourse?
« Reply #58 on: May 28, 2020, 04:38:48 AM »
rantk81, my issue is resolved and I did what you said to do! Thank you!

We went back and forth by email several times. They offered me two discounts to keep the items. I kept saying no, that I wanted a pre-paid label and they kept refusing to send one. The last discount was 40% off which, I am sure, far exceeded the cost of a pre-paid label! I told them I would not communicate with them further and the only resolution was a pre-paid label. They finally caved in and told me to donate or use the items. I will definitely throw this crap in the garbage because I do not trust this company.

projekt

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Re: Omaha Steaks delivered to my house while on vacation - any recourse?
« Reply #59 on: May 28, 2020, 08:20:46 AM »
I will declare that if a person orders a perishable gift at 200% markup to be delivered, it is on the company to make sure that the gift is usable when it arrives or replace it. Case closed. /s