Nevada unemployment

[alex753]

I recently lost my job and locked myself out of the Nevada unemployment online application process due to selecting the wrong employer because it was written a little different than I'm used to seeing so I selected "none of the above."

After I was locked out I was given a message to call the internet help desk number but had no luck yet (a Friday afternoon). All numbers are busy (claims reps and internet help desk) or the que is filled and the callback system is broken.

I need to start calling immediately when they open on Monday and get very lucky to be able to get a representative, and I'm not sure if the internet help desk will unlock me because it may be flagged as fraud and not simple password reset.

From what I've read some people are trying and giving up talking to a claims rep which is a different number than the internet help desk I am told to call.

Any suggestions? If and when I do get this fixed will the payments be retroactive to the day I was laid off or is there a maximum time-frame for applying?

If no time frame and all pay would be retroactive I wouldn't be stressed but this is kind of a big deal because I'm missing out on about $1050 per week in payments. :(

[PurpleYogurt]

My daughter made an incorrect entry on her unemployment application, she was finally able to reapply after about 2 weeks and then didn't see a payment for 4 weeks after her initial claim. She made hundreds of calls and even emailed once a day.  Internethelp@detr.nv.gov

She included her name, claimant number and last 4 numbers of her social security number each time she emailed. She said she didn't know what helped correct the error, reapplying or the emailing but emailing wouldn't hurt.

Yes, her payments were retroactive to the date was was laid off. My daughter was really scared wondering how she'd pay her bills. Luckily her stimulus payment came through during that time. Good luck, I hope you get help quicker than she did.

[alex753]

My daughter made an incorrect entry on her unemployment application, she was finally able to reapply after about 2 weeks and then didn't see a payment for 4 weeks after her initial claim. She made hundreds of calls and even emailed once a day.  Internethelp@detr.nv.gov

She included her name, claimant number and last 4 numbers of her social security number each time she emailed. She said she didn't know what helped correct the error, reapplying or the emailing but emailing wouldn't hurt.

Yes, her payments were retroactive to the date was was laid off. My daughter was really scared wondering how she'd pay her bills. Luckily her stimulus payment came through during that time. Good luck, I hope you get help quicker than she did.

Thanks.  My worry is it did flag it as fraud because it said something like I'd have to visit an office when i clicked next with the mistake. So I don't think my profile will be unlocked without talking to the correct person and providing them the right info.  Sucks because all my co-workers so far got it right and it was seamless for them. I did e-mail and will keep trying the internet help desk you refer to already and plan on calling immediately upon the lines opening at 8:00 AM Monday.  Glad to hear it's retroactive.

[mozar]

Keep trying online too as the program might unlock. And keep trying the internet desk.

I once was accused of fraud by the unemployment program because I correctly didn't file for a week that I had income. It was stressful because the agent was so rude but it was resolved in a couple weeks. You're going to be OK.

[alex753]

Keep trying online too as the program might unlock. And keep trying the internet desk.

I once was accused of fraud by the unemployment program because I correctly didn't file for a week that I had income. It was stressful because the agent was so rude but it was resolved in a couple weeks. You're going to be OK.

Thanks for the info and vote of confidence.

[px4shooter]

Good luck with the system. Call the help desk and plan on reading War and Peace while you wait. You may finish the book before they pick up. Hopefully you get the actual state call center and not the contracted one, which will just run you in circles.

Also, remember the last name filing days. A friend was told to call back AFTER sitting on hold for 3 hours, since her last name started with the wrong letter.

With all of the state offices being closed, one would have expected the governor to move positions around, but he hasn't been much of a problem solver to begin with.

Not sure when you got laid off, but the extra $600 isn't fully retroactive. It only started the week of April 4th, so any time before that is just straight unemployment from the state.

[alex753]

Good luck with the system. Call the help desk and plan on reading War and Peace while you wait. You may finish the book before they pick up. Hopefully you get the actual state call center and not the contracted one, which will just run you in circles.

Also, remember the last name filing days. A friend was told to call back AFTER sitting on hold for 3 hours, since her last name started with the wrong letter.

With all of the state offices being closed, one would have expected the governor to move positions around, but he hasn't been much of a problem solver to begin with.

Not sure when you got laid off, but the extra $600 isn't fully retroactive. It only started the week of April 4th, so any time before that is just straight unemployment from the state.

Thanks. Laid off as of last Friday, May 1st.  Such a bitch if I would have selected the correct employer I'd be totally stress free on easy street which would make this new beginning super easy.  Now this is really eating at me.  Agree it's ridiculous Nevada hasn't taken steps to help.  If you haven't used it recently you can't even use the callback system seems they shut it off or something. The problem is the ques fill up so quick that even the chance of getting put on hold is slim.  But I only started trying last Friday afternoon. I'll start Monday morning first thing.  This is basically my main priority until I get it done.

[alex753]

Also, remember the last name filing days. A friend was told to call back AFTER sitting on hold for 3 hours, since her last name started with the wrong letter.

Not aware of this. What is it?  I successfully started my account then was blocked due to selecting wrong employer choice so I'm unsure how this last name filing days could affect me.

[alex753]

Good luck with the system. Call the help desk and plan on reading War and Peace while you wait. You may finish the book before they pick up. Hopefully you get the actual state call center and not the contracted one, which will just run you in circles.

Also, remember the last name filing days. A friend was told to call back AFTER sitting on hold for 3 hours, since her last name started with the wrong letter.

With all of the state offices being closed, one would have expected the governor to move positions around, but he hasn't been much of a problem solver to begin with.

Not sure when you got laid off, but the extra $600 isn't fully retroactive. It only started the week of April 4th, so any time before that is just straight unemployment from the state.

Keep trying online too as the program might unlock. And keep trying the internet desk.

I once was accused of fraud by the unemployment program because I correctly didn't file for a week that I had income. It was stressful because the agent was so rude but it was resolved in a couple weeks. You're going to be OK.

Busy signal on monday morning opening at 8 AM for most of 1.5-2 hrs for claims rep and internet help desk. Then finally a recording that both ques filled for the day after calling constantly for a couple hours. 

Even after that the lines are so busy that call busy or busy signal so you don't even get to the recording.

Found an online law website that is up to date with the Nevada unemployment system problems and it states that sometimes the ques open up later in the day and take calls but what to do?  Keep calling all day to a busy signal then rarely a recording saying ques are full?

It also states that they are trying to get more call center help.

https://nlslaw.net/

[Goldendog777]

My husband has been trying to get his unemployment from NV since 3/6.  He can’t get through in the phone.  He’s mailed his documents and emailed them several times and they still haven’t been scanned by anyone.  He’s an usher at UNLV and I’m sure won’t be going back to work any time soon.  Who knows when someone will look at his claim. 

[alex753]

My husband has been trying to get his unemployment from NV since 3/6.  He can’t get through in the phone.  He’s mailed his documents and emailed them several times and they still haven’t been scanned by anyone.  He’s an usher at UNLV and I’m sure won’t be going back to work any time soon.  Who knows when someone will look at his claim.

Thanks for your story.  I've also been e-mailing the internet help desk.  Basically There's a rush in the AM to get a hold of a claim rep or the internet help desk that is so huge it's almost always busy/called failed/etc.  Then when I did get through after about 1.5 hrs the automated system states call tmrw at 8 AM the que is filled for the day.

I have no choice but to keep calling in the AM like I'm playing a f'in Las Vegas slot machine. Luckily I have a substantial cash pile but it's not the point.  I'd be on easy street if I received what I've earned.  So frustrating this could have been a great time to relax and plan the next stage of my career.

[MayDay]

I'm sorry.  This sucks.  I don't have any better advice, but I know other states (FL) are having the same issues.

It is a good reminder for all those reading along at home to pay attention to these things when you think about relocating- some states have way higher UI payments and way more robust systems.   If you are moving after FI or RE, no biggie, but if you are still accumulating, a good UI system can be a major hedge. 

[alex753]

I'm sorry.  This sucks.  I don't have any better advice, but I know other states (FL) are having the same issues.

It is a good reminder for all those reading along at home to pay attention to these things when you think about relocating- some states have way higher UI payments and way more robust systems.   If you are moving after FI or RE, no biggie, but if you are still accumulating, a good UI system can be a major hedge.

Thanks.  As I mentioned before the real kicker is it was just because I selected "none of the above" instead of my correct former employer because what they had didn't look quite right.  And then the system locked me out. All my co-workers so far got it correct and had a seamless process so far.

[alex753]

Update:

This morning at 7:59 AM (offices open at 8 AM) I continued the constant re-dial of the internet help desk # (775) 684-0427 until I got the recording the que is full for the day at about 8:55 AM. I called the Internet Help Desk instead of Claims Rep number because when I locked myself out of the online application the error message stated to call the Internet Help desk so I went with it.  I have also been e-mailing once or twice a day to the internet help desk that I was locked out and to help unlock but have not received an e-mail yet.  I started e-mailing on Friday 5/1 and then Monday 5/4 and today 5/5. 

With nothing to lose by trying to get a hold of a claims rep I then started dialing the Southern Nevada Phone Claims # (702) 486-0350 (but I think either North or South Nevada # route to the same no matter your location)

I started constant re-dial for about 10 minutes (at about 8:55 AM) and got through to an automated system that asked a bunch of questions to file the claim. After the questions were complete I was then placed in line to talk to a Claims Representative or use the automated call back feature.  I chose the automated call back feature.

The automated call-back feature recording stated I WILL be contacted by close of business today (5/5) when my turn comes by a claims representative.

Hope this helps anybody that may find this thread.

[alex753]

Update.

Got a call back at 11 AM and would have finally completed the process except because I get severance pay of 30 weeks form my former employer I am not going to be eligible for state or Cares Act unemployment benefits.

So I will get zero unemployment money unless I file when the 30 weeks is exhausted and no longer have a job.

Obviously disappointed about that.

[terran]

Why are your coworkers getting it then? Did they not receive severance?

[alex753]

Why are your coworkers getting it then? Did they not receive severance?

Honestly I haven't talked to them post facility closure where everyone lost their job permanently. So if they file honestly they will not get state or Cares Act unemployment money until AFTER they exhaust severance.

I get 30 weeks severance because I've been there 21 years.  Others will get like at least 2+ weeks severance.  Technically they have to exhaust severance before getting unemployment comp.

I was referring to my co-workers successfully getting the process finished online. Plus before they closed the plant they were just furloughing for 1 week so severance was not in the unemployment filing process.  Now it will be for us.

Edit: a co-worker yet to file asked if I made sure the Claims Rep knew the severance pay was paid in lump sum instead of over the next 30 weeks.

Now I am second guessing because I don't think we clarified the severance was 30 weeks paid in lump sum and not paid weekly over the next 30 weeks.