So last night I received an email from the cable TV company saying my parent's new service install will be postponed (parents are elderly and I handle their accounts, bills, etc). WTH?, parents wouldn't order new service without telling me. Email includes address and unit # for the installation in a city about 15 minutes away. Something fishy going on here.
I call the cable company and after some explanation how there's some mistake, the agent confirms that someone phoned in an order using my mom's identity and ordered full-blown services (TV, phone, internet, HBO, Showtime, everything) to be connected at their apartment or condo. Somehow they know my parent's PIN number for the account (how, I have no idea) and the cable company was all set to go install it this week. I proceeded to cancel the order and change a bunch of security aspects of the account and now have to decide what to do further about this, like today.
Having the address and unit # of the apparent identity thief, I'm at least going to the police with the info to request the person be arrested. Crazy, huh?