Author Topic: Discount phone service that uses AT&T?  (Read 10681 times)

mom2_3Hs

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Discount phone service that uses AT&T?
« on: January 02, 2015, 08:09:29 AM »
My DH is paying waaaay too much for his cell phone.  He has an old flip phone; no data, texting requires hitting the number keys multiple times, etc.  However, he isn't thrilled with the reception I get with my Republic phone, so I am looking for a low cost carrier that uses AT&T (since that is what he is using).  Is there one, other than the Go-phones?  He uses about 700 minutes a month (mostly work/travel related).

Daley

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Re: Discount phone service that uses AT&T?
« Reply #1 on: January 02, 2015, 08:28:32 AM »
Have you read the guide yet?

JLee

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Re: Discount phone service that uses AT&T?
« Reply #2 on: January 02, 2015, 08:44:46 AM »
Straight Talk runs on T-Mobile or AT&T.

neo von retorch

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Re: Discount phone service that uses AT&T?
« Reply #3 on: January 02, 2015, 09:01:38 AM »
Straight Talk is probably the most expensive AT&T MVNO option.
Cricket is less expensive, but not by much - though it sounds like he JUST needs minutes? He'll only be paying $25/month for unlimited minutes.
With his basic needs, it sounds like Airvoice would work. $30 for unlimited minutes.

Daley

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Re: Discount phone service that uses AT&T?
« Reply #4 on: January 02, 2015, 09:15:33 AM »
Puretalk USA has a 1000 minute plan for $20/month.

Seriously though, read the guide.
« Last Edit: January 02, 2015, 09:18:05 AM by I.P. Daley »

mom2_3Hs

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Re: Discount phone service that uses AT&T?
« Reply #5 on: January 02, 2015, 10:25:30 AM »
Thanks for the referral to the Guide.  I hadn't seen it.

Why the ding on Republic Wireless?  The reasons given seem pretty generic.  That seems to be the one Mr. MM recommends, and the one I currently have; is it because you need their phone?

Daley

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Re: Discount phone service that uses AT&T?
« Reply #6 on: January 02, 2015, 10:58:03 AM »
Why the ding on Republic Wireless?  The reasons given seem pretty generic.  That seems to be the one Mr. MM recommends, and the one I currently have; is it because you need their phone?

The reasons are hardly generic, there's several rational reasons not to: 1) The additional electronic waste generated with proprietary handsets that's required to switch in and out. 2) The very customer unfriendly legal agreements. 3) The lack of real customer support. 4) The actual prices as compared to the competition when you know how it actually works. 5) The lower service quality and quirks that no other provider subjects you to. 6) The blatant psychological manipulation in their advertising.

I set my quality bar higher than "just cheap", and just because certain financial independence bloggers recommend it, doesn't mean that it's actually a solution that adheres to the philosophy otherwise espoused.

MayDay

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Re: Discount phone service that uses AT&T?
« Reply #7 on: January 02, 2015, 03:47:06 PM »
We use cricket and are happy.  Prices include taxes/fees, which is nice.

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Re: Discount phone service that uses AT&T?
« Reply #8 on: January 02, 2015, 07:34:15 PM »
Airvoice's prepaid plans are great if you don't need tons of data. Their $10 plan is 4 cents a minute, 2 cents per text message, and 6.6 cents per MB. And if you use their autopay service, your unused balanced rolls over every month.

My wife has Airvoice's "unlimited" plan and it sucks. They only give you half of the data limit up front. Once you use up the first half, they turn it off your data and you have to call to unlock the 2nd half. Yes, really. She's had her data die on her twice in the last year and had to call to activate the 2nd half. She's switching to straight talk next month.

minority_finance_mo

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Re: Discount phone service that uses AT&T?
« Reply #9 on: January 02, 2015, 07:46:53 PM »

Holyoak

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Re: Discount phone service that uses AT&T?
« Reply #10 on: January 03, 2015, 09:48:58 AM »
Quote
Is there one, other than the Go-phones?

Any specific reason?  My Nokia 520 Go-phone ($39 or so) has unlimited voice and text, plus 1 GB of data then unlimited at 128 kb/second.  Only reason I have data is so I can have a hotspot, and the plan before taxes/fees is $40/month.  Can go as low as $25/month, cutting out a bit of what I have.  Works for me.

mom2_3Hs

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Re: Discount phone service that uses AT&T?
« Reply #11 on: January 04, 2015, 10:12:41 PM »
He uses 750 min/month, so the per minute plans are not going to be a cost savings ($30, and he still can't text or use data).  His current plan is 39.99/month, but with taxes and random fees it ends up being $53/mo.  A savings of $10/mo won't be enough to get him to move.  I don't get the Republic thing, I spend $25/mo and get a lot more than he does for half the price, and haven't had any issues with customer service.  The TOS seems very comparable to other providers, and feels a lot less slimy than the other low cost providers I've been looking at for him.

Shade00

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Re: Discount phone service that uses AT&T?
« Reply #12 on: January 04, 2015, 10:24:05 PM »
Cricket's $25 plan has unlimited talk and text and uses AT&T's network. $28 cheaper and more minutes. Can't do much better than that except on the T-Mobile mvnos, and T-Mobile coverage has nothing on AT&T.

Daley

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Re: Discount phone service that uses AT&T?
« Reply #13 on: January 05, 2015, 01:00:45 AM »
He uses 750 min/month, so the per minute plans are not going to be a cost savings ($30, and he still can't text or use data).  His current plan is 39.99/month, but with taxes and random fees it ends up being $53/mo.  A savings of $10/mo won't be enough to get him to move.  I don't get the Republic thing, I spend $25/mo and get a lot more than he does for half the price, and haven't had any issues with customer service.  The TOS seems very comparable to other providers, and feels a lot less slimy than the other low cost providers I've been looking at for him.

Again, the AT&T MVNO Puretalk USA. $20 plus sales tax out the door. 1000 minutes a month. With your husband's average of 700-750 minutes a month, that leaves up to 750-900 text messages to send and receive with texts billed at 1/3rd minute. I could always be wrong, but I have a hard time believing a guy texting with T9 and happy with a feature phone would be hitting message numbers approaching quadruple digits... but this is why you always need to do the math and know what sort of actual usage numbers are involved across the board. There's also really no need for data on a feature phone. This is a $30+ savings per month.

Unfortunately, it looks like you're more interested in trying to give him something other than what he actually needs, and cheap out in the process. You appear hung up on justifying the whole Republic price and unrealistic expectations that come with it, defending spending more money for the illusion of "unlimited" which nobody ever needs or delivers on, the whole data access thing, and probably upgrading to a smartphone... instead of just trying to find an actual plan that fits his needs on a network that serves his purposes with the phone he already has, and paying the price for the service actually required. I could be wrong, but that's how you're coming across on my end.

His employer should also be footing at least part of the bill if it's work related, and if he's his own employer, it should be a deductible business expense. Be frugal, not a cheapskate. PAY FOR WHAT IS NEEDED!

Now, if you don't understand the difference between the first tier recommended MVNOs from the guide (Page Plus doesn't count anymore, they're being downgraded shortly) and the "slimy...low cost providers" you're looking at or the differences in the terms of service between them (let alone fail to see how Republic could qualify as such with a $500+ termination clause for undefined "service abuse" on an "unlimited" plan, the datamining, or the difference between paid customer support that you can physically call versus dealing with a community of laymen on the internet doing free support for the company they're paying money to), and none of what I have said actually makes sense to you, then I would implore you to just ignore the advice given here and make peace with the money he's paying.

Why? Because he's probably not ready to change, and your leading thus far has set a bad example by using a low-quality phone with poor service coverage. He probably hasn't expressly said as much, but he likely now has the expectation set that it's impossible to get good mobile service at an affordable price because of your Republic handset. I've seen it happen before, repeatedly. The refrain becomes, "This is what a $100+ smartphone and $25 a month with promises of unlimited usage gets you? I get better service with a flipphone on AT&T. Forget this noise, you clearly get what you pay for." Spouses usually dig in on giving up their expensive mobile plan because the frugal leader in the relationship went with some low-tier, cut-rate provider like StraightTalk or Republic instead of an outfit like P'tel, Airvoice or Ting. Again, I could be wrong, but I suspect that's the resistance being met with. Even a $10/month savings shouldn't be a hard sell, but it becomes one if they're worried about service or reliability issues after being soured with some el-cheapo, bargain basement plan.
« Last Edit: January 05, 2015, 01:19:13 AM by I.P. Daley »

Monkey Uncle

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Re: Discount phone service that uses AT&T?
« Reply #14 on: January 05, 2015, 04:41:48 AM »
Airvoice uses At&T's network, but I can't recommend them due to a bad experience with their products and customer service.  Bought one of the phones they sell and couldn't get it to pick up calls, even with the assistance of their tech support people.  When I returned the phone, they claimed it was not defective and hit me with a restocking fee.  I had to file a BBB complaint to get them to refund the full purchase price.  Even then, they wouldn't cover the cost to ship the phone back to them.  And to top it off, they kept auto-billing my credit card every month, even though I canceled the plan.  This happened twice and I kept having to call them to have the charges reversed.  I finally just canceled the credit card so they couldn't keep billing it.

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Re: Discount phone service that uses AT&T?
« Reply #15 on: January 05, 2015, 05:38:00 AM »
Airvoice uses At&T's network, but I can't recommend them due to a bad experience with their products and customer service.  Bought one of the phones they sell and couldn't get it to pick up calls, even with the assistance of their tech support people.  When I returned the phone, they claimed it was not defective and hit me with a restocking fee.  I had to file a BBB complaint to get them to refund the full purchase price.  Even then, they wouldn't cover the cost to ship the phone back to them.  And to top it off, they kept auto-billing my credit card every month, even though I canceled the plan.  This happened twice and I kept having to call them to have the charges reversed.  I finally just canceled the credit card so they couldn't keep billing it.

This is the type of stuff I hear/read about that scares me. I believe we are going to switch to cricket (most likely today when my wife gets off work actually) . We like that they have a physical store to walk into and get help/support. Their $35 a month plan includes taxes and fees and you get $10 off second phone. So our total should be $60 compared to the $165 we have been paying Verizon Wireless. May not be quite as cheap as the airvoice/page plus etc. but I thought $100 savings was pretty significant and should have similar level of service.

I was leaning towards Republic until reading Super guide and others on here not to keen on it. Also sounds like it uses Sprint signal? Which is spotty around us. I understand that Cricket uses AT&T which is great here.

If we indeed do the switch today I'll fill you in on the process.
« Last Edit: January 05, 2015, 06:32:03 AM by Longwaytogo »

b4u2

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Re: Discount phone service that uses AT&T?
« Reply #16 on: January 05, 2015, 06:30:14 AM »
I am using Consumer Cellular and am very happy with them so far. They use AT&T network. I know the commercials crack me up but they are not just for old people. They do have a data plan as well. I now have 4 lines with 2.5gb of data for about $90 per month. I tend to be a data hog so I need data.
Ting (Sprint) was ok. I liked the company but not on the Sprint network.

JLee

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Re: Discount phone service that uses AT&T?
« Reply #17 on: January 05, 2015, 07:59:38 AM »
He uses 750 min/month, so the per minute plans are not going to be a cost savings ($30, and he still can't text or use data).  His current plan is 39.99/month, but with taxes and random fees it ends up being $53/mo.  A savings of $10/mo won't be enough to get him to move.  I don't get the Republic thing, I spend $25/mo and get a lot more than he does for half the price, and haven't had any issues with customer service.  The TOS seems very comparable to other providers, and feels a lot less slimy than the other low cost providers I've been looking at for him.

Again, the AT&T MVNO Puretalk USA. $20 plus sales tax out the door. 1000 minutes a month. With your husband's average of 700-750 minutes a month, that leaves up to 750-900 text messages to send and receive with texts billed at 1/3rd minute. I could always be wrong, but I have a hard time believing a guy texting with T9 and happy with a feature phone would be hitting message numbers approaching quadruple digits... but this is why you always need to do the math and know what sort of actual usage numbers are involved across the board. There's also really no need for data on a feature phone. This is a $30+ savings per month.

Unfortunately, it looks like you're more interested in trying to give him something other than what he actually needs, and cheap out in the process. You appear hung up on justifying the whole Republic price and unrealistic expectations that come with it, defending spending more money for the illusion of "unlimited" which nobody ever needs or delivers on, the whole data access thing, and probably upgrading to a smartphone... instead of just trying to find an actual plan that fits his needs on a network that serves his purposes with the phone he already has, and paying the price for the service actually required. I could be wrong, but that's how you're coming across on my end.

His employer should also be footing at least part of the bill if it's work related, and if he's his own employer, it should be a deductible business expense. Be frugal, not a cheapskate. PAY FOR WHAT IS NEEDED!

Now, if you don't understand the difference between the first tier recommended MVNOs from the guide (Page Plus doesn't count anymore, they're being downgraded shortly) and the "slimy...low cost providers" you're looking at or the differences in the terms of service between them (let alone fail to see how Republic could qualify as such with a $500+ termination clause for undefined "service abuse" on an "unlimited" plan, the datamining, or the difference between paid customer support that you can physically call versus dealing with a community of laymen on the internet doing free support for the company they're paying money to), and none of what I have said actually makes sense to you, then I would implore you to just ignore the advice given here and make peace with the money he's paying.

Why? Because he's probably not ready to change, and your leading thus far has set a bad example by using a low-quality phone with poor service coverage. He probably hasn't expressly said as much, but he likely now has the expectation set that it's impossible to get good mobile service at an affordable price because of your Republic handset. I've seen it happen before, repeatedly. The refrain becomes, "This is what a $100+ smartphone and $25 a month with promises of unlimited usage gets you? I get better service with a flipphone on AT&T. Forget this noise, you clearly get what you pay for." Spouses usually dig in on giving up their expensive mobile plan because the frugal leader in the relationship went with some low-tier, cut-rate provider like StraightTalk or Republic instead of an outfit like P'tel, Airvoice or Ting. Again, I could be wrong, but I suspect that's the resistance being met with. Even a $10/month savings shouldn't be a hard sell, but it becomes one if they're worried about service or reliability issues after being soured with some el-cheapo, bargain basement plan.

One would think. I am required to be on call but my employer will not provide or pay for a phone. :/

Daley

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Re: Discount phone service that uses AT&T?
« Reply #18 on: January 05, 2015, 08:32:43 AM »
His employer should also be footing at least part of the bill if it's work related, and if he's his own employer, it should be a deductible business expense. Be frugal, not a cheapskate. PAY FOR WHAT IS NEEDED!

One would think. I am required to be on call but my employer will not provide or pay for a phone. :/

Then the self-employment advice applies to you as well, find out if it would be worth deducting this cost (along with possibly others you may have given your situation) on your taxes.



Airvoice uses At&T's network, but I can't recommend them due to a bad experience with their products and customer service.  Bought one of the phones they sell and couldn't get it to pick up calls, even with the assistance of their tech support people.  When I returned the phone, they claimed it was not defective and hit me with a restocking fee.  I had to file a BBB complaint to get them to refund the full purchase price.  Even then, they wouldn't cover the cost to ship the phone back to them.  And to top it off, they kept auto-billing my credit card every month, even though I canceled the plan.  This happened twice and I kept having to call them to have the charges reversed.  I finally just canceled the credit card so they couldn't keep billing it.

Whenever I hear these sorts of stories about carriers, I always pay attention and take them seriously. On one hand, your recount of Airvoice troubles me, especially since I know and describe them to be one of the least terrible AT&T MVNOs out there... but I also know a few things and have talked with enough other people in the past when they wind up having troubles to know that frequently failures of this nature don't happen in a one-sided vacuum. I don't like to point fingers or blame the victims in these sorts of cases, but this is unusual behavior for Airvoice from first hand experience and usually only escalates and gets out of hand due to uninformed decisions, poor communication and ignorance across the board with all parties. (I mention this not to potentially also defend America Movil's products here [yes, I'm writhing in my skin even typing that phrase], but even many of their "horror story" complaints leave me questioning the customer more than the provider. It happens sometimes.)

Airvoice has their quirks occasionally with autopay (usually not billing leaving the customer without service, not the other way around), but they always have made good and will correct the issue from what I've witnessed... and the service quality rendered will still be lightyears better than AT&T's new vision of Cricket Wireless or any of AM's brands. I don't disagree that splitting the data in half with activation on their "unlimited" plans can be frustrating, but it too is at worst a minor first world inconvenience compared to some of the other real problems I've encountered with the truly abusive MVNO resellers that are frequently available down at the local Walmart, Dollar General, or 7-11. I also have thoughts about the handset, but I won't share them as I don't know enough about the situation... but I will admit that the years doing this stuff has predisposed me to certain biased assumptions.

I am genuinely sorry you went through this experience Monkey Uncle, and I do wish that if you had chosen Airvoice because of my recommendation that you might have contacted me about it so I could have helped salvage the situation (or at least better assessed how much they may have actually screwed you), but do understand that your experiences have historically been an outlier and not the norm with these guys given first-hand, second-hand and general consensus here and elsewhere. I will certainly pay sharper attention to customer feedback with them going forward, and I will certainly remember and weigh your account in the future as well, but I'm not going to back down just yet on continuing to recommend Airvoice/Jolt over most of the other common AT&T MVNOs because your story's pretty mild compared to what I've seen happen elsewhere with other resellers.
« Last Edit: January 05, 2015, 09:04:32 AM by I.P. Daley »

mom2_3Hs

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Re: Discount phone service that uses AT&T?
« Reply #19 on: January 05, 2015, 09:35:02 AM »
He works for a consulting firm, and is considered an employee, but they do not cover phone or internet for their home offices.  There is a main office in Maryland, but it is mostly a mailbox location; all the employees work from home (or travel to sites).  They assume that everyone has a phone and internet connection as part of living, so they do not reimburse.

I will have him check out PureTalk and Cricket. 

And I do want him to do more with his phone.  His mom really wants him to be able to text, so she texts me messages to give to him.  Very annoying.  He regularly calls me when he is traveling, and says, "can you be my smart phone?  I'm at X and Y intersection and need to get to Z.  Talk me through it."  He would actually benefit from being able to use a smart phone (and so would I!)

captainawesome

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Re: Discount phone service that uses AT&T?
« Reply #20 on: January 05, 2015, 10:02:34 AM »
We are looking into Cricket just because my wife can't cut the data cord like I've been able to. We have been running GivMobile/Ptel for the last 2 years, and no real issues beyond the occasional MMS not functioning properly, but we need better coverage in our area than T-mobile can provide.

I wish there was a more viable option for Verizon out there..

BlueMR2

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Re: Discount phone service that uses AT&T?
« Reply #21 on: January 05, 2015, 10:07:59 AM »
My Tracfone is on the AT&T network, but 700 minutes a month might be pricy with them.  I use about 400 minute a YEAR!  :-)

Daley

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Re: Discount phone service that uses AT&T?
« Reply #22 on: January 05, 2015, 10:50:13 AM »
My Tracfone is on the AT&T network, but 700 minutes a month might be pricy with them.  I use about 400 minute a YEAR!  :-)

Next time you find yourself needing to replace your phone, seriously look into a carrier unlocked GSM handset and go with Airvoice or Puretalk USA instead. $40/year cheaper, drastically better support, and a potential embarrassment of overkill for your usage for that money:

Airvoice
$5/month ($20, 120 day PAYGO)
$51 of usable credit/year or $4.25 of usable credit/month
Effectively 510 minutes or texts a year or 773MB of data

Puretalk USA
$5/month for 80 minute Simple Plan
Effectively up to 960 minutes or 2880 texts a year

geekette

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Re: Discount phone service that uses AT&T?
« Reply #23 on: January 05, 2015, 11:19:13 AM »
Page Plus doesn't count anymore, they're being downgraded shortly
I've seen a few references to this from you but I don't know what's going on.  My sister and her family have been using Page Plus for over a year with no problems.  They much prefer a Verizon MVNO due to coverage. 
 

Daley

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Re: Discount phone service that uses AT&T?
« Reply #24 on: January 05, 2015, 11:28:44 AM »
Page Plus doesn't count anymore, they're being downgraded shortly
I've seen a few references to this from you but I don't know what's going on.  My sister and her family have been using Page Plus for over a year with no problems.  They much prefer a Verizon MVNO due to coverage. 

America Movil bought them out a little over a year ago, and in a few days they're finishing the acquisition by officially closing the domestic support center and rolling support into the same hellscape that serves Tracfone, NET10, StraightTalk and SIMple Mobile customers... fortunately, Selectel is approaching sufficient maturity soon, and once they get LTE themselves, will be going on in place of PP. Unfortunately, the Verizon MVNO landscape is a relative wasteland.

More details here.

geekette

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Re: Discount phone service that uses AT&T?
« Reply #25 on: January 05, 2015, 12:14:10 PM »
Thanks for the link.  They currently have non-LTE handsets, but will be needing new ones eventually.  Honestly, looking at the coverage maps, I'm not sure why they're married to Verizon. 

BlueMR2

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Re: Discount phone service that uses AT&T?
« Reply #26 on: January 05, 2015, 03:54:44 PM »
My Tracfone is on the AT&T network, but 700 minutes a month might be pricy with them.  I use about 400 minute a YEAR!  :-)

Next time you find yourself needing to replace your phone, seriously look into a carrier unlocked GSM handset and go with Airvoice or Puretalk USA instead. $40/year cheaper, drastically better support, and a potential embarrassment of overkill for your usage for that money:

Nice.  Might even be worth it to swap now.  My phone was only $30 and I got it back in 2006...  :-)

Daley

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Re: Discount phone service that uses AT&T?
« Reply #27 on: January 05, 2015, 04:42:21 PM »
My Tracfone is on the AT&T network, but 700 minutes a month might be pricy with them.  I use about 400 minute a YEAR!  :-)

Next time you find yourself needing to replace your phone, seriously look into a carrier unlocked GSM handset and go with Airvoice or Puretalk USA instead. $40/year cheaper, drastically better support, and a potential embarrassment of overkill for your usage for that money:

Nice.  Might even be worth it to swap now.  My phone was only $30 and I got it back in 2006...  :-)

If you do, find a phone independent of the MVNO. All you need to know is that it needs to be carrier unlocked and supports the GSM850/1900 bands. If you want something no frills, look into the Nokia 106 or 220... maybe even the Blu Tank. Otherwise, find a nice little handset that fits your needs here.

Monkey Uncle

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Re: Discount phone service that uses AT&T?
« Reply #28 on: January 06, 2015, 04:31:32 AM »
Airvoice uses At&T's network, but I can't recommend them due to a bad experience with their products and customer service.  Bought one of the phones they sell and couldn't get it to pick up calls, even with the assistance of their tech support people.  When I returned the phone, they claimed it was not defective and hit me with a restocking fee.  I had to file a BBB complaint to get them to refund the full purchase price.  Even then, they wouldn't cover the cost to ship the phone back to them.  And to top it off, they kept auto-billing my credit card every month, even though I canceled the plan.  This happened twice and I kept having to call them to have the charges reversed.  I finally just canceled the credit card so they couldn't keep billing it.

Whenever I hear these sorts of stories about carriers, I always pay attention and take them seriously. On one hand, your recount of Airvoice troubles me, especially since I know and describe them to be one of the least terrible AT&T MVNOs out there... but I also know a few things and have talked with enough other people in the past when they wind up having troubles to know that frequently failures of this nature don't happen in a one-sided vacuum. I don't like to point fingers or blame the victims in these sorts of cases, but this is unusual behavior for Airvoice from first hand experience and usually only escalates and gets out of hand due to uninformed decisions, poor communication and ignorance across the board with all parties. (I mention this not to potentially also defend America Movil's products here [yes, I'm writhing in my skin even typing that phrase], but even many of their "horror story" complaints leave me questioning the customer more than the provider. It happens sometimes.)

Airvoice has their quirks occasionally with autopay (usually not billing leaving the customer without service, not the other way around), but they always have made good and will correct the issue from what I've witnessed... and the service quality rendered will still be lightyears better than AT&T's new vision of Cricket Wireless or any of AM's brands. I don't disagree that splitting the data in half with activation on their "unlimited" plans can be frustrating, but it too is at worst a minor first world inconvenience compared to some of the other real problems I've encountered with the truly abusive MVNO resellers that are frequently available down at the local Walmart, Dollar General, or 7-11. I also have thoughts about the handset, but I won't share them as I don't know enough about the situation... but I will admit that the years doing this stuff has predisposed me to certain biased assumptions.

I am genuinely sorry you went through this experience Monkey Uncle, and I do wish that if you had chosen Airvoice because of my recommendation that you might have contacted me about it so I could have helped salvage the situation (or at least better assessed how much they may have actually screwed you), but do understand that your experiences have historically been an outlier and not the norm with these guys given first-hand, second-hand and general consensus here and elsewhere. I will certainly pay sharper attention to customer feedback with them going forward, and I will certainly remember and weigh your account in the future as well, but I'm not going to back down just yet on continuing to recommend Airvoice/Jolt over most of the other common AT&T MVNOs because your story's pretty mild compared to what I've seen happen elsewhere with other resellers.

You can rest easy; I didn't pick Airvoice based on your recommendation. 

But I can assure you, this was not a case of "user error" or ignorance/poor communication on my part.  I bought one of their phones to ensure that it would work on their network.  I ported the number over according to their instructions.  The phone would not complete any calls - both incoming and outgoing calls would ring, but immediately disconnect upon pick-up.  Now, this may have been due to some setting on the phone that could have been corrected, but I don't believe it is my responsibility as the consumer to figure that out on my own.  When I pay good money for a product, I expect it to work properly out of the box.  Also, their own tech support people couldn't figure it out over the course of several hours and several phone calls.  I documented all of this in a detailed letter that I submitted when I returned the phone, yet they still claimed that the problem was not their fault and charged a restocking fee.  They were unmoved by my protestations, and I ended up having to file a BBB complaint to get a full refund (minus the cost to ship the phone back to them).

And there was absolutely no excuse for them to continue auto-billing my credit card after I had cancelled the airtime plan.  I called to cancel immediately when it became apparent that I was not going to be able to get the phone to work.  The person I spoke to assured me that the auto-bill had been stopped.  A month later, they auto-bill my card.  I immediately called and got them to reverse the charge, and again I was assured that the auto-bill had been stopped.  A month later, I get auto-billed again.  Again I called to get the charge reversed, and asked once again to stop the auto-bill.  At that point I had zero confidence that they were actually going to stop it, so I took the extra measure of cancelling the credit card so it couldn't be billed any more.

So, no, this saga was not my fault in any way, shape, or form.  This was either incompetence or sliminess on Airvoice's part.

Longwaytogo

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Re: Discount phone service that uses AT&T?
« Reply #29 on: January 06, 2015, 05:48:07 AM »
Again, the above posters (Monkey Uncle)concerns/problems were some of mine with a online type operation. With them my understanding is that you have to -

1. Order the phone and wait for it to be shipped to you
2. Transfer/port your number over yourself. Not sure if this is done via phone/internet whatever.
3. Hope it works

Last night with Cricket I -

1. Walked into the store with my Verizon acct # and pin in hand
2. Walked out (albeit about an hour later) with my new Moto G with my number port in progress
3. 2 hours later the number port went through, and my text/calls come through fine
4. Loaded Gmail which transferred all my contacts even though I had heard going from Iphone to android you would have to manually enter them all

Now I obviously have no idea yet how their coverage, support, billing, phone, etc. will go. It will take a few months, year? for me to form my opinion on that. However the initial process seemed much more painless than what I have read about with others having with Republic, AirVoice, and other low cost carriers I have read about.

Of course my $70 - 2 phone plan may not be the $30-$40 that some are getting but it's still a $95 savings. As IP mentions a lot of people are scared away from switching from the horror stories. So I guess my opinion would be I would rather save the $95 than be too scared to try saving $120 and stay with Verizon paying $165.

Again I have had this phone for less than 12 hours, so my opinion is just on the process of the transfer itself. I will try and report back in a few months how everything else goes.

Rangifer

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Re: Discount phone service that uses AT&T?
« Reply #30 on: January 06, 2015, 07:44:17 AM »
Cricket works great and is actually a great deal. AT&T really cleaned up shop when they picked up Cricket.

And no one on here is mentioning Cricket's referral program. Refer someone and you get $25. Refer up to 10 people per year. Its pretty easy to get referrals if you are willing to put in some work online.

$35/mo x12 = $420

$420 - $250 in credits = $170

$170/12 = $14.16 per month

Or if you do the talk and text plan it is only $4.16/mo
« Last Edit: January 06, 2015, 07:50:35 AM by Rangifer »

StangStache

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Re: Discount phone service that uses AT&T?
« Reply #31 on: January 06, 2015, 09:30:03 AM »
Cricket works great and is actually a great deal. AT&T really cleaned up shop when they picked up Cricket.

And no one on here is mentioning Cricket's referral program. Refer someone and you get $25. Refer up to 10 people per year. Its pretty easy to get referrals if you are willing to put in some work online.

I was about to say the same thing.

I can provide a referral for anyone who needs it.  Just send me a PM.

HalfDollar

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Re: Discount phone service that uses AT&T?
« Reply #32 on: January 08, 2015, 11:21:02 PM »
I'm just switched and I'm happy with Cricket. I use a smartphone with them. The $40 plan with 1GB data is only $35/mo with the autopay credit.

I can refer and you will get a $25 credit for being referred, no matter which plan you choose. I just have to give your name and email to Cricket, and they send the referral link right away.