We decided to invest in a pull-out couch to make better use of the guest room, plus maybe use it for AirBnb in the future. While secondhand might have been cheap, I don't know if it's the best for fabric and mattresses. I hunted for a long time for a good deal on a new couch and it finally arrived. At the store, they didn't have the one I wanted in stock, but they did have a bigger, nicer model...that was more than double the price. I did really like the nicer model, and was so close to getting upsold, but remembered this thread and my MMM training. I asked them to put in an order for the original couch (which is perfectly nice and meets my needs) and to honor the sale price, and they did. And, since it's coming from the warehouse, delivery was free!