Has anyone had this experience with Citi?....
I called Citi this morning to add an AU. The rep asked to confirm my mailing address and cell, then said "OK great, sure I can help you and it looks like you currently have one AU on your account. Now let me verify your cell, I am sending you a Text Code."
But before receiving the text from him, he suddenly said "Oh! Uh... you will have to speak with another department, let me transfer you".
I immediately hung up. Is this a sign they are going to shut down my Citi card?
Since 2022, this is only my 8th AU... and only my 2nd this year.
Should I try to add via online?