Well, holy moly. I just tried to increase the credit limit on one of my Barclay Cards. They have an online process for this, but it came back with "An error occurred while processing your request. We apologize for any inconvenience." Then it said I could call a phone number for customer service and gave the same number on the back of my credit card.
This is where things get super sketch.
The customer service rep who answered asked me the normal questions (last four digits of card, last for digits of social, birthdate.) Then, though, he said he would not be able to assist with a credit line increase request himself, and that I needed to call another number for that. Ok, fine, I was half expecting that, and it was an 800 number. I wrote the number down and repeated it back to him to make sure I had recorded it correctly so I could call after hanging up.
This is where things get super sketch:
I called that new number, and the computer voice asked me if I was interested in a special offer to press one if I was over 50. Well, that's not normal. Huge red flag. So I pressed 1. And the new rep that answered went into this bizarre hard sell for a "medic alert bracelet."
Okay, well that's clearly fraud. I hanged up and dialed again to make sure I hadn't made a typo in dialing.
I hanged up again and called the number on my card to report it to their fraud department. Seems obvious that they have at least one corrupt customer service agent, if not an entire subcontract call center that is just a front for a scam call center.
Sheesh.