Anyone else having a rough time adding AUs to Citi?
A few days ago I had to make several calls into Citi to get an AU added because they were not showing up when I checked my account online.
And last night I wasted 30 minutes on the phone trying to add an AU, transferred from rep to rep and they told me they kept getting errors. I finally gave up, but will try again later.
Yes, I added 2, which did not show up.
then I called and spent a really long time with the rep, spelling names etc.
they said, they'd show the next day
NExt day: nothing
So I called again...checked back...one of the two ended up showing, the other not
I waited another day, called again about the second one, was assured it would be added
Could not check for a couple of days, due to lack of internet.
When I checked again: Nothing
In the portal it says only one posted, so I missed out on the second one.
The process with citi is cumbersome at best. This was my first time adding with CITI, as I just added that card a few months ago and only got a sale last month.
Also, got a new add for Barclay on Friday, which I added.