Another data point re: Discover Card / old TL co.
I've been easily adding and removing AUs for months now online, add the info, instant approval, thank you very much, we're sending you the card. Easy!
A few days ago I added an AU and was asked for the first time to upload documentation proving SS/citizenship, no problem, then again, instant approval, card is on its way. Easy!
Then today I went to add another AU online. It didn't ask for any documentation, I just got a message that said "Check back here for our decision..." but when I logged off/ back on, I didn't see anything like "pending" or anything as I poked around the Manage authorized users section. I couldn't tell if the request had actually "stuck."
So I did a chat with them, they confirmed that they'd received the request, and said that they'd let me know their decision in 72 hours. That puts me past the statement closing date, so I guess I can't make this particular sale, but more concerning is that either a) I'm doing enough adding and removing of AUs that they're starting to look more closely at *my* account before they approve AU adds, or b) in general, they're being more methodical/focused on AUs being added.
Bummer!
Hey Redwood, do you have an update on how this went for you, what happened afterwards?
I think I had the same or similar situation as you with Discover. Not sure if it is a sign of a problem.
Like you, been adding users no problem on Discover, relatively steady sales as well (strangely). Most users approved right away, one or two cases I had to upload documentation. Either way I can see them approved or pending instantly online.
Today I got an order, went to add user online and got the same strange message that you did. Then I could see no indication of the users status online. I called Discover, rep confirmed that they got the information. She had to put me on hold, and then in vague language she told me it requires processing/checking on their end (I forget exact language). She told me I would get a written update in five to seven days. Very odd that she specified written update, when most of my communication with Discover is electronic.
On a positive note, or stranger note, I checked the Discover website later at night, and the user showed up as approved.
Not sure what to make of all that.