Since February, I have added 4 authorized users onto my US Bank Mastercard. This past weekend, my card was denied at the store when I tried to make a small purchase. Then again, the next day, it was denied. Hmmmm...
So, just 30 minutes ago, I called the number on the back of the card. Instead of the generalized prompts and such, after entering my card number I was immediately transferred to a live customer service rep, and several questions were fired off instantly. "Can you tell me your name and address please?" No problem. "Last 4 of your SSN?" Yep. "Your date of birth please?" Sure. Then, "What can I assist you with today sir?
I told her that my card had been denied recently at the store. She said, "let me look into that". Then, "Do you have any other users on your account?" Yes, I do. "How many?"
This is where I faltered. I could only remember the first two individuals that I had added. I work from home, and I had my computer in front of me, and was FAST at the keys. The first two AU's were added before the web portal, and I had to search my email for the request I had received to add them. I found it (not very fast, and had to make b.s chit-chat), and then told her I had added two, and then gave her the names of the users.
She says, "Is that all? Do you only have those two?" At which point I'm like, "Yea. For sure." and she says, "Mr. Smith, you'll have to go down to your local US bank location, with your drivers license etc, and provide all of the information in person. The data you've given me doesn't QUITE match up to our records."
At this point I realized I have two more recently added, and I have 4 total A/U's on the card.
So, thats where I'm at now. I'm about to go down to the US Bank near my house, and get this sorted out. I'm the fastest talking guy in the city when I have all the information in my head, but allowed them to get the best of me when I called, unprepared to answer the questions that I should have foreseen would be asked.
I'll keep you guys posted.
The service rep then moved directly onto following questions and asked if I had any other users on my card. I told her I did. She asked for the names. I was caught off guard, and didn't have the names of all of the authorized users at hand immediately.
I was told I'll need to go into a US Bank location and provide all information, for all of the authorized users on my account, in order to lift the hold on my account.