My promotional rate just expired. My 50 Mbps connection went up to $75 after taxes and junk. Way too much for just getting online and Netflix. I noticed it was $65/mo and a $10 "Blast" charge, I don't know wtf that is. I logged into the account and went into chat, asking them to lower me to the "Performance" package without that $10 Blast charge. The new package is 20Mbps and will be just fine for Netflix.
The rep inside the chat said it was $65/mo but I noticed later on the website the package was $53.95 ($12 less), so I went to do the downgrade online, it then forced me into the chat again.. the rep told me the previous agent had switched me into that package and it was $29.95 for the first year and then $65 after that.
So, I basically saved us either $420 or $540 for the year depending on you look at it. Next year I'll ask for a deal again or threaten to cancel and see if I can't get on a promo rate every year.