I just got done renting my Hawaii rental (Kauai) out to a retired couple from Napa, CA last week. However, I had two failed attempts with general contractors. Housing construction workers from the mainland is big business on Kauai. I would like to be involved, but I am finding it difficult to communicate effectively with the General Contractors (G.C.'s).
From my perspective, my biggest issue is trying to communicate to G.C.'s that my rental is unique because it is two separate units. There is a young couple that lives in a separate basement unit. They take care of the property and I want to take care of them.
The last G.C. wanted his workers to move-in without filling out an application. I told him the application was non-negotiable because it does a background check and credit score. I told him the credit score was not a big deal because the company was paying. However, the background check was absolutely mandatory. He verbally told me 2-3 times that he understood.
He told me that his workers would complete the application, but after 6 days of no applications, I offered the rental to someone else. As you might expect, he was not very happy. He called me all sorts of names, said the application process was stupid and that I didn't know how to run a business. He then texted me pictures of a cashier's check.
Because this G.C. had no intentions of completing the applications, it ended up being a huge waste of time on both ends. How do I communicate at first point of contact in way that a G.C. will take me seriously?
I have also had similar communication problems with G.C.'s on Kauai in the past. It has happened enough times that I would like to address it and see if I can get better. Any and all suggestions are appreciated.