I *FINALLY * managed to get on to someone at Bankwest to ask about my mortgage interest rate since the RBA cut rates recently, and I felt like they genuinely didn't care to keep my business. When I did the same thing with NAB a few months ago for another property they just about fell over themselves to make sure I stayed as a customer, but Bankwest just didn't seem to care! I'm paying 1.2% above their advertised rate, and yet they want me to pay an additional $90 as a one-off fee and then a monthly $12 account keeping fee to change me to another loan product :s Grizzle.