For Aussies - What's with BankWest mortgages?

[AliEli]

I *FINALLY * managed to get on to someone at Bankwest to ask about my mortgage interest rate since the RBA cut rates recently, and I felt like they genuinely didn't care to keep my business.  When I did the same thing with NAB a few months ago for another property they just about fell over themselves to make sure I stayed as a customer, but Bankwest just didn't seem to care!  I'm paying 1.2% above their advertised rate, and yet they want me to pay an additional $90 as a one-off fee and then a monthly $12 account keeping fee to change me to another loan product :s  Grizzle.

[Fresh Bread]

I'd say just switch? Sounds like they don't want your business!

[marty998]

All the lenders are quietly trying to hang onto their interest rate margins.

I'm surprised it doesn't show you the rate on your internet login?

[Fresh Bread]

All the lenders are quietly trying to hang onto their interest rate margins.

I'm surprised it doesn't show you the rate on your internet login?

I read it as OP was contacting them to ask them to lower their rate after the RBA cut. Not that OP didn't know the rate.

[AliEli]

I rang to ask whether they'd like to hang on to my business by lowering their rate, since it keeps going up and never comes down. 

[marty998]

What's your total balance? The Bank staff would have the ability to give larger discounts depending on how much lending you have with them...

[Wadiman]

I refinanced a little while back and when i checked rates BWest were nowhere near the best.

Ended up with Click loans and am paying 3.74% but there are others that are around this or even less - eg U Bank (3.64% for a no frills loan).
 
I would take my business elsewhere if I was you or perhaps consider rocking up to a local BWest branch and having a face-to-face with the manager and seeing if they are more responsive.