My guest has been here for just a few days, says he loves the apartment, the place, it's not "us", it's just that he misses his kids and isn't getting the work done he thought he would get done, being away from them. And he's just been doing fun stuff, like hitting up all the beaches by bicycles, but that's not what he came here to do, and if he's going to do fun stuff, then he'd rather do it with his kids.
So the kids are coming this upcoming Friday, and leaving on Sunday and he's supposed to stay a whole week after that, but he wants to leave on Sunday when they do, and asked for some sort of refund, although he totally understands if we say no.
He's so nice! I mean I really really like the guy! I just don't get why he would even put me in this position, considering that it's totally not my fault that he's not making the most of his time away from the kids and in fact misses them.
Contractually, you have to cancel 1 week ahead of time to get 50% back.
So, funny thing is that I already spent 85% of the money he deposited. So the max refund i could give is 15%. I think I'm going to go ahead and do it, just for public relations purposes.
What do you guys think? Do you have experience with this? Am I being too soft?