Author Topic: Grocery delivery service - which is the best, and how un-mustachian is this?  (Read 23957 times)

Aardvark

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We had a few months of free delivery from Instacart, and the truth is that we REALLY enjoyed it. It sure saves a lot of time, and my wife claims that it prevents her from buying stuff that she doesn't need (I think she's just saying this to bring me along).

We would basically be making one large purchase per week. Has anybody done a thorough analysis of the premium that you pay for using a service like Instacart? My main questions are:
-Is there a price premium on the groceries themselves?
-What perks do you miss out on (in-store sales, loyalty points and discounts, etc.), and what is the impact of this?
-Which service is the most cost effective (instacart vs KingSoopers delivery, etc.) - I am based in Boulder, Colorado.
-Anything else I should add to this list?

Philosophical ramblings about the value of time savings or the value of in-store shopping are also welcome :)


dcheesi

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-Yes, the prices can be higher, though it'll depend on the store and possibly the service. (My guess would be that price premiums would be more common with 3rd party services vs. store-owned, but I have no data to confirm that)
-Some stores allow you to enter your loyalty # for deals, but I don't know how well that works vs. in-person. Note that there are also sometimes deals that seem to be specific to the delivery service.
-I've only really used Instacart, and our only local Kroger subsidiary is Harris Teeter, so I can't really comment on this

roomtempmayo

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For me, the crazymaking part of online ordering is that none of our stores have live inventory.  I've had experiences where orders showed up missing five key ingredients, and I had to run out to get them so I could make what I had planned.  In theory, the substitution system is supposed to solve this problem, but in practice it doesn't.

ATtiny85

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We have used a service for the last two years or so. It is organized by our store (HyVee) but uses external drivers. Since we are both WFH most days it is nice to take a simple five minute break and have the week's groceries done.

We also don’t “shop”, we buy, so nothing is lost by not going to the store. A good 90% of the items stay the same and it takes about ten minutes to have the order in.

Since it is through the store, our loyalty card is already in the system. Payment card in system. It saves us about an hour a week at a minimum, easily worth it to us, even after a driver tip.

Dollar Slice

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I tried Amazon Prime (which does Amazon Fresh and Whole Foods delivery) and Instacart during the last two years to avoid crowded stores. None of the chains near me do delivery so those were pretty much my only options.

Some stores (not all) have a price premium on groceries with Instacart, and it can be significant, to the point of price gouging. IIRC, it does tell you up front which stores charge a markup and which don't (it says something like "in-store prices" on the non-marked-up ones). There are per-delivery fees (around $4) and you're expected to tip; you can also buy a membership instead of paying the per-delivery fees. I ended up having a pretty bad experience with Instacart in general - I only used them a handful of times and it was always totally hit or miss - it would be perfect or they would show up with 60% of the groceries missing with no explanation. I just couldn't deal with the "will I have groceries this week or won't I?" guessing game. But that may vary depending where you live.

Whole Foods now charges a $10 fee per delivery, PLUS you tip the delivery person, PLUS you pay the monthly fee to Amazon Prime, so it's very expensive. This is the "money is no object" grocery delivery option.

I've ended up settling on Amazon Fresh - it has the best prices on groceries (in my area - YMMV) and there are no per-delivery fees if you spend $35. If you have a Prime membership already, it's a great deal since you end up just paying for delivery tips. I do find their selection frustrating sometimes, and I end up going to a local store to supplement. But overall, it saves me a lot of grocery shopping and their prices are a lot cheaper than the stores in my neighborhood.

dcheesi

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For me, the crazymaking part of online ordering is that none of our stores have live inventory.  I've had experiences where orders showed up missing five key ingredients, and I had to run out to get them so I could make what I had planned.  In theory, the substitution system is supposed to solve this problem, but in practice it doesn't.
Nothing worse than when the one thing you really really need (that inspired the whole order to begin with) winds up missing!

And IME it's a total crap-shoot as to whether the shopper will work with you, or just refund and then check out without acknowledging your sub requests.

Villanelle

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I can go to my local grocery store page and see prices for in-store.  It lets you build a shopping list so you have it ready, and shows you prices.  If you swap to Instacart, it also shows you prices, making it fairly easy to compare.  Try this with your store.

I get probably 90% of my groceries via Amazon Fresh.  A comparison of a handful of items between my local grocery store (and strangely for y very suburban location, I don't have much choice and the 2 stores within a reasonable driving distance are both fancy and more expensive) showed prices were almost the same, but slightly lower on Amazon Fresh.  Amazon was lower on some and higher on others, but the average was slightly lower.  I will note that I always order enough to not py a delivery fee, but I do tip, which isn't included in that comparison.  I figure with a tip, it's about the same, or perhaps a dollar or two more per week.  The rest of my shopping is at the fancy grocery store for items not on Fresh, or at Aldi. 

I also find the Fresh is rarely out of something if it lets me check out with the item. 

roomtempmayo

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For me, the crazymaking part of online ordering is that none of our stores have live inventory.  I've had experiences where orders showed up missing five key ingredients, and I had to run out to get them so I could make what I had planned.  In theory, the substitution system is supposed to solve this problem, but in practice it doesn't.
Nothing worse than when the one thing you really really need (that inspired the whole order to begin with) winds up missing!

And IME it's a total crap-shoot as to whether the shopper will work with you, or just refund and then check out without acknowledging your sub requests.

Yeah, I don't really know their policies, but it sure seems like they're able to just not do a certain number of items in an order without penalty.  For example, if I order something heavy or bulky like multiple 12 packs of sparkling water or a flat of canned tomatoes, I'd say the odds are 50/50 that it shows up.  I just get an out of stock notice and then no response to a request for a substitution.

The army of aggressive shoppers has also made certain grocery stores really unpleasant, especially Whole Foods.  The only grocery store even vaguely on the way home from work for me is a big Whole Foods in the middle of the city.  On any given visit, there are probably 5+ pickers clogging the produce section with carts and reaching over the top and around people to fill their orders.  It's gotten bad enough that I'll go an extra mile out of my way to the local place that doesn't do delivery for a single item.  That local place seems to have gotten much busier over the past two or three years, which I have to imagine is at least partly a response to how unpleasant Whole Foods has become.  I'm curious whether WF using storefronts as fulfillment centers will be a sustainable model, where they're charging a premium price for a pretty bad experience.

I also dislike supporting their subcontracted fleet of unmarked private delivery vehicles tearing down residential streets.  The posted limit in our neighborhood is 20, while the safe and prevailing speed of residents is about 10.  When some clown rips through at 35, odds are the car will have a Lyft/Uber sticker, or will quickly pull over and dump an order on someone's steps.  The profitability of quick delivery really exploits a lack of identifiably or traffic enforcement.

Imma

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I'm surprised to hear about missing items in orders and "pickers" in stores. I'm in Europe so companies all work a bit different here - the delivery branch of the grocery store gets their goods straight from the warehouse. They're not taken out of the shop inventory. Since the pandemic, physical stores always seem to be out of one thing or another. I've yet to experience that in an online order - when I put in my order, the inventory of the warehouse is checked immediately, anything that's not available shows up rightaway, before purchase. Unless a pallet full of food falls over in the warehouse or a freezer breaks down, we're not going to experience substitutions or missing items.

The shop I use isn't more expensive than the physical store, and I purchase less because I order in groceries once a week and I'm not tempted by the smells of the bakery. I've tried a few services before I settled on this one and my experience is many of them have discount codes, free items etc. If you pay attention to those deals you could potentially save a lot of money.

Villanelle

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I'm surprised to hear about missing items in orders and "pickers" in stores. I'm in Europe so companies all work a bit different here - the delivery branch of the grocery store gets their goods straight from the warehouse. They're not taken out of the shop inventory. Since the pandemic, physical stores always seem to be out of one thing or another. I've yet to experience that in an online order - when I put in my order, the inventory of the warehouse is checked immediately, anything that's not available shows up rightaway, before purchase. Unless a pallet full of food falls over in the warehouse or a freezer breaks down, we're not going to experience substitutions or missing items.

The shop I use isn't more expensive than the physical store, and I purchase less because I order in groceries once a week and I'm not tempted by the smells of the bakery. I've tried a few services before I settled on this one and my experience is many of them have discount codes, free items etc. If you pay attention to those deals you could potentially save a lot of money.

Instacart is a third party service, kind of like Ubereats.  So it's just a person going to a store and picking out your groceries for you. I think Amazon Fresh works from a warehouse (though we do have an Amazon Fresh grocery store near me).  I think that's why Fresh rarely has issues with out-of-stock items. 

GuitarStv

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I tried a couple different ones during covid, and wasn't impressed at all.  We regularly had things from the order missing, and prices were pretty consistently 15 - 20% higher over all.  That and it seems that they would attach my bananas to a chain and then drag them behind their vehicle for deliveries.  That's just surmise though, based on the state of the fruit when it was delivered.

bill1827

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In the UK they work differently. The major supermarkets offer a delivery service and they pick the products from your local store. (Can be an issue if you go to the shop in person with all the pickers trolleys blocking the aisle, along with the shelf fillers and other customers chatting away!).

We mainly use Tesco and have found them to be very good, they generally supply what has been ordered. Prices are the same as in store, you pay a delivery charge which varies between £1.50 and £6.00 depending on time of day and day of week. That cost is well worth it to us as we don't have to pay for 20 miles worth of fuel and waste a couple of hours driving there and back and traipsing around the shop.

geekette

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I'm back to in store shopping at this point, but pre-vax I found the best service in our area was...Walmart.  They do offer delivery, but since I wanted fresh air occasionally, I'd just go pick up - park in the designated spot, pop the hatch, and they'd put it in the boxes I kept back there. 

Prices are good, no upcharge, and while there were a few bobbles, the one time I got mushrooms only fit for the compost pile, I got an immediate refund. 

Out of stock situations are still a PITA everywhere around here.

dcheesi

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I'm back to in store shopping at this point, but pre-vax I found the best service in our area was...Walmart.  They do offer delivery, but since I wanted fresh air occasionally, I'd just go pick up - park in the designated spot, pop the hatch, and they'd put it in the boxes I kept back there. 

Prices are good, no upcharge, and while there were a few bobbles, the one time I got mushrooms only fit for the compost pile, I got an immediate refund. 

Out of stock situations are still a PITA everywhere around here.
Yeah, when I was staying with my dad during the lockdowns, that was my experience as well. They did a good job of trying to accommodate things --and if the small size was out of stock, you'd often get the "family size" for the same price!

No convenient WMs near me now, unfortunately; nearest one is down in the city, and it's a PITA to get into

lhamo

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I used the pickup service at our local Kroger affiliate (Fred Meyer here in the PNW) quite heavily during the first year of the pandemic.  Really liked it.  They send you a text message an hour or two prior to your pickup slot with any substitutions for out of stock items.  If the replacement is more expensive you get it for the original price.  You can opt to accept/decline the substitutions through the app, or you can just decide at pickup time.

I'm back to mostly shopping in store at this point mostly because I prefer to pick out my own produce.

Aardvark

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These responses are great. Between this and what I've found on Reddit - I think that the delivery service is not worth it.
The pickup service through Kroger does sound pretty great. I can order and just pick everything up on my bike. and as long as the order is above $35 there is no cost for the service as far as I can tell.

Thanks everybody!

patchyfacialhair

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I've ordered grocery delivery precisely two times. Both due to COVID burning through my household.

I don't really like it. Grocery stores don't have accurate inventory counts, and so they end up skipping or substituting certain items, where I would make different decisions. It was fine when I needed it, but I wouldn't do it outside of that.

Plus it seems like online ordering prevents me from buying stuff on sale. If I say chicken breast, they'll put that in the cart. But in the store, I might switch to tenders or thighs because they're on super sale. They wouldn't make that same decision.

Imma

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I'm surprised to hear about missing items in orders and "pickers" in stores. I'm in Europe so companies all work a bit different here - the delivery branch of the grocery store gets their goods straight from the warehouse. They're not taken out of the shop inventory. Since the pandemic, physical stores always seem to be out of one thing or another. I've yet to experience that in an online order - when I put in my order, the inventory of the warehouse is checked immediately, anything that's not available shows up rightaway, before purchase. Unless a pallet full of food falls over in the warehouse or a freezer breaks down, we're not going to experience substitutions or missing items.

The shop I use isn't more expensive than the physical store, and I purchase less because I order in groceries once a week and I'm not tempted by the smells of the bakery. I've tried a few services before I settled on this one and my experience is many of them have discount codes, free items etc. If you pay attention to those deals you could potentially save a lot of money.

Instacart is a third party service, kind of like Ubereats.  So it's just a person going to a store and picking out your groceries for you. I think Amazon Fresh works from a warehouse (though we do have an Amazon Fresh grocery store near me).  I think that's why Fresh rarely has issues with out-of-stock items.

Third parties usually have their own warehouses here as well. Supermarkets usually ban third party services from their stores because they're competitors disrupting the store and are a nuisance to their actual customers, plus most third parties here promise to deliver within a certain time frame (usually 20 or 30 minutes) and if it's too late or incomplete, the customer gets the order for free. So they can't risk having to go to several stores to find a product. What the third parties do is find a small empty storage space or rent a store's backroom, order the items in bulk to their little warehouse and the delivery kids pick up the orders there. We call those third-party warehouses "dark stores" and they're loathed by most people. There's one pretty close to where I live, in a former store, and teenagers are riding around on their delivery bikes like maniacs because they have targets to meet. The big third-party delivery companies have big legal departments looking for zoning loopholes so no one is able to get rid of them.

@patchyfacialhair The store I use in the NL for delivery has the same promotions online that they have in-store. And they even have special discounts for online - i.e. if you're ordering delivery for tomorrow they'll show you special discounts for that day, depending on the stock they have and need to get rid of quickly (in the same way that they'd mark stuff down in the physical store). Don't stores there honour promotions for online orders? I can imagine it would lead to massive outrage if shops didn't do that here. One of the biggest chains in my country has this promotion a few times a year where most of their popular products are buy one, get one free. I know when those weeks are just by the amount of delivery vans in my neighbourhood! My neighbours order mountains of stuff during those weeks & all get it delivered so they don't have to carry it.

Has anyone switched to delivery because of the current prices for petrol? I don't own a car myself, but petrol is so expensive here (close to €9 a gallon) I would think delivery is fast becoming the cheaper option for the weekly shop. Most grocery store chains use electric vehicles for their deliveries so that's a climate win, as well.

Dollar Slice

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We call those third-party warehouses "dark stores" and they're loathed by most people. There's one pretty close to where I live, in a former store, and teenagers are riding around on their delivery bikes like maniacs because they have targets to meet.

We have dark stores here too, they're exactly the same as you describe. And we also call them dark stores.

What people refer to when they say "third party" delivery services are services like Instacart. Meaning it's not you or the store employees doing the shopping, but a third, unrelated outside party (Instacart) doing the shopping. It's a website and app where you can get someone to go to almost any grocery store, pharmacy, warehouse store, etc. and go shopping for you. It works like any other grocery delivery service except you can choose from many stores instead of just one. Like Villanelle said, it works a lot like UberEats (or Deliveroo, which I think is more popular in Europe - maybe you're familiar with them).

economista

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I have done grocery delivery a handful of times using instacart when I’ve been too overwhelmed with a baby and toddler to get to the store. I didn’t like that the items were marked up and after fees and tip it is so much more expensive that it isn’t worth it.

Yesterday I decided to try amazon fresh for the first time. I have Prime and the amazon credit card so not only is it free, I also get 5% back. Overall I liked the process but there were a few items that they only had the most expensive brand for and one item that was out of stock. Given my meal plan for the week, I need the out of stock item so I still need to make a trip to the store. I removed the other things from my cart that I knew were more expensive as well and I’m just grabbing them at King Soopers since I have to go there anyway. However, there were some items that are actually cheaper through amazon than I normally pay for them, so I think it is probably still worth it.

I got to the end of the checkout process and discovered that they added a $5.00 tip for delivery. You can choose to change it or delete it and I left it, but it definitely gave me pause. I assume they are making it more like instacart where a tip is pretty much mandatory or no one will choose to pick your order? But you don’t tip for other amazon deliveries, so why would you tip for this? If the tip is expected, I need to determine whether it is worth $5 to me to not have to find those items myself in the store. Especially if I’m still making a trip to the store for items I can’t get delivered. Overall though, $5 for a tip still makes this the cheapest option for grocery delivery that I’ve seen.

Steeze

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After reading this thread I am going to give Amazon Fresh a try. 2-hour delivery, prices are competitive, I already pay for prime.

The advantage I see is I can order a week or two worth of groceries instead of going 2-3 times a week on foot. No lugging the bags back and forth and up 5-flights of stairs. No hour plus trip with the baby stroller. I’ll happily pay a $5 tip for delivery to my apartment door. Prices are equal or cheaper on about 90% of the items I normally buy. I can spend that time with my son or getting some laundry done.

I’m most suspicious of how the produce quality will be, this has always prevented me from using this type of service. Seems like a win-win if the quality is acceptable.

economista

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Overall I was happy with Amazon Fresh and I will continue to try using it. My delivery came yesterday.

Pros: they use recyclable bags, which is better than king Soopers pickup. Convenient. Some items cheaper than at normal grocery. Very easy interface for price comparisons on the web browser.

Cons: limited options for some items (no normal things of celery, only expensive pre-cut and washed celery in snack container, etc). Some out of stock items (but this is happening everywhere). I still have to go to the grocery store today to get the items Amazon didn’t have in stock.

They have a feature with recipes and you can choose a recipe from their list (most are from food network) and then it will automatically add the recipes to your cart. I wish you could input the URL for any recipe instead of choosing from their list. (None of the budget bytes recipes from our normal rotation are there). If they added this feature, I think I would exclusively only use amazon fresh for my grocery needs.

economista

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After reading this thread I am going to give Amazon Fresh a try. 2-hour delivery, prices are competitive, I already pay for prime.

I’m most suspicious of how the produce quality will be, this has always prevented me from using this type of service. Seems like a win-win if the quality is acceptable.

One thing I realized by going through the process is that 2-hour delivery doesn’t mean delivery 2 hours after ordering, it means a 2 hour delivery window. I ordered on Friday but there weren’t any delivery windows available until Saturday. I could pay $4.99 to have a 1 hour delivery window, but I was fine with 2.

I bought a reasonable amount of produce and was very happy with the results. The bananas were a little on the green side - as soon as my toddler see them they immediately start demanding to have “nanas”, and these were too green to start eating yesterday, but otherwise I was happier with the produce quality than with what I’ve received at king Soopers pickup in the past. I got apples, bananas, bell peppers, tomatoes, jalapeños, and Brussels sprouts.

I forgot to add the pictures I took to my last post. This order was $36 + $5 tip.

patchyfacialhair

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I'm surprised to hear about missing items in orders and "pickers" in stores. I'm in Europe so companies all work a bit different here - the delivery branch of the grocery store gets their goods straight from the warehouse. They're not taken out of the shop inventory. Since the pandemic, physical stores always seem to be out of one thing or another. I've yet to experience that in an online order - when I put in my order, the inventory of the warehouse is checked immediately, anything that's not available shows up rightaway, before purchase. Unless a pallet full of food falls over in the warehouse or a freezer breaks down, we're not going to experience substitutions or missing items.

The shop I use isn't more expensive than the physical store, and I purchase less because I order in groceries once a week and I'm not tempted by the smells of the bakery. I've tried a few services before I settled on this one and my experience is many of them have discount codes, free items etc. If you pay attention to those deals you could potentially save a lot of money.

Instacart is a third party service, kind of like Ubereats.  So it's just a person going to a store and picking out your groceries for you. I think Amazon Fresh works from a warehouse (though we do have an Amazon Fresh grocery store near me).  I think that's why Fresh rarely has issues with out-of-stock items.

Third parties usually have their own warehouses here as well. Supermarkets usually ban third party services from their stores because they're competitors disrupting the store and are a nuisance to their actual customers, plus most third parties here promise to deliver within a certain time frame (usually 20 or 30 minutes) and if it's too late or incomplete, the customer gets the order for free. So they can't risk having to go to several stores to find a product. What the third parties do is find a small empty storage space or rent a store's backroom, order the items in bulk to their little warehouse and the delivery kids pick up the orders there. We call those third-party warehouses "dark stores" and they're loathed by most people. There's one pretty close to where I live, in a former store, and teenagers are riding around on their delivery bikes like maniacs because they have targets to meet. The big third-party delivery companies have big legal departments looking for zoning loopholes so no one is able to get rid of them.

@patchyfacialhair The store I use in the NL for delivery has the same promotions online that they have in-store. And they even have special discounts for online - i.e. if you're ordering delivery for tomorrow they'll show you special discounts for that day, depending on the stock they have and need to get rid of quickly (in the same way that they'd mark stuff down in the physical store). Don't stores there honour promotions for online orders? I can imagine it would lead to massive outrage if shops didn't do that here. One of the biggest chains in my country has this promotion a few times a year where most of their popular products are buy one, get one free. I know when those weeks are just by the amount of delivery vans in my neighbourhood! My neighbours order mountains of stuff during those weeks & all get it delivered so they don't have to carry it.

Has anyone switched to delivery because of the current prices for petrol? I don't own a car myself, but petrol is so expensive here (close to €9 a gallon) I would think delivery is fast becoming the cheaper option for the weekly shop. Most grocery store chains use electric vehicles for their deliveries so that's a climate win, as well.

Anecdotally, I've seen prices higher online than at the store. But it's only one store, two deliveries to me all time. So I can't say it's that way for everyone.

YK-Phil

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I've been using Maxi (owned by the Loblaws group and more or less equivalent to No Frills) to order groceries and household items for my 86-year-old mom who lives alone in Montreal. I do her weekly shopping from the comfort of my home in Mexico, the prices are very decent, the quality is excellent from what my mom tells me, and delivery is often done the next day at a convenient time for her and costs only $7.95, much cheaper and easier for her than taking a cab or even the bus with a bunch of grocery bags.

marion10

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I've had a few problems with home instacart delivery- missing items, wrong order, etc. But I use pick up for Aldi from Instacart all the time. It's only $1.99 and I just drive up and they load groceries in the cart. The pickers are Aldi employees- works very well.

Villanelle

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I've had a few problems with home instacart delivery- missing items, wrong order, etc. But I use pick up for Aldi from Instacart all the time. It's only $1.99 and I just drive up and they load groceries in the cart. The pickers are Aldi employees- works very well.

Does the typical Instantcart price mark-up apply when you do pick up?

marion10

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Not for Aldi’s- cannot say for other stores.

MustachioedPistachio

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OP, part of what you asked is how un-mustachian delivery service is. I see you've found it not worth it...

These responses are great. Between this and what I've found on Reddit - I think that the delivery service is not worth it.

...but I also want to highlight just how un-mustachian it is through a quick comparison.

I won't go to the very far end of the spectrum (i.e., you are 100% self-sufficient growing/raising your own) but keeping it closer to "normal" (i.e., typical person takes their own car to go grocery shopping).

Mustachian Optimization
You bike up to the local grocery with trailer in tow. Shop or pick up online order. Bike back home.
  • Fitness gained
  • Money saved
  • Emissions evaded
  • Cost a bit of time

Above, but in your own vehicle
  • Slight fitness gain (hey, you had to at least walk to the car and through the store)
  • Money spent (gas ain't cheap)
  • Emissions generated
  • Slight time savings

Now, with delivery
  • No fitness gain
  • Mo' money spent (now you're paying for their gas, their time, their wear and tear, etc, oh, plus tip. Store substituted more expensive item because "out of stock"? Hmmm.)
  • Mo' emissions generated (tell me they aren't idling as they wait for the next order? Speeding around? Traveling from one store to the next to keep the order flow?)
  • A bit more time savings

Don't get me wrong...there are scenarios where delivery makes sense. Hopefully, however, those scenarios are temporary. Otherwise, solidly un-mustachian.

meadow lark

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I LOVE my Walmart delivery.  I have used it a lot for about a year and a half.  It is a $100/yr charge then I give about a 10% tip.  I don’t believe there is a mark-up on prices.  I have had very few issues.  2 things I had to return in that time.  I typically order generics and if they are out they are supposed to substitute something, even if it is higher priced.  You can request no substitutions on any item, and they send a list of your substitutes so you can refuse them.

The issues I remember - I was making stuffed peppers and they sent me baby bell peppers.  I once got an expired cottage cheese.  I ordered 2 camp chairs and they only brought 1.  And if I order in the morning they never have rotisserie chicken.

But - I love it.   I have a grand baby I live with I don’t want to take shopping.  Walmart overstimulates me and I want to lie down in a dark room if I shop there!  I live somewhere very hot and I appreciate not having to walk across the parking lot!  Every adult family member (3 of us) has the app and adds things to the buy list as they think of them.  I get free delivery on almost everything Walmart sells online and since I live in a small town there are a lot of things I get online.

I miss the exercise from going shopping, and the social contact.  I buy fewer impulse purchases.  Especially drinks or candy or ice cream - I always end up thirsty!  I think money wise it is slightly better to use delivery for me, but enormously better from a time perspective.  And I save so much energy - which I am happy about because I have lots of more fun things to use it on!
« Last Edit: July 26, 2022, 09:25:52 AM by meadow lark »

Slow road to freedom

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Similar to @bill1827 - we’ve used Tesco deliveries for a long while now, instead opting for an £8 / month all-in delivery charge regardless of number of drops (minimum order value does apply). This has worked well whilst paid employment has been a feature; however, as noted elsewhere, there can sometimes be missing key items and dubious substitutes - so not 100% endorsement from me.

However, our shopping model will shortly change. I will be FIRE’d so our shop will be from Aldi (a much better value supermarket chain compared to Tesco), and we will buy fresh / specific ingredients from other places as required. All by bike. Convenience be damned! (Even though we’ve used deliveries for years.)

What I really can’t get my head around is the super fast / fast food / not full shop deliveries such as Deliveroo, Uber Eats etc - except in rare circumstances I’m not sure the economic argument stacks for both consumer or delivery company does it? Might be my age and general ignorance of course…

BlueHouse

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I've used many delivery services - started when I broke a leg and used occasionally for a few years until the pandemic, when I exclusively used delivery.  I like Instacart for many things, but during the pandemic, realized you're really at the whim of the shopper and how responsible they are. 
I also used Peapod, which is now Giant delivery (for Giant supermarkets) and what I like about them is that you get the food BEFORE it hits the grocery store.  So there aren't people pawing all the merchandise -- and that mattered a lot during the pandemic, or so we thought.  Also, Giant wants people to use the delivery service, so they make sure that the freshest produce is available.  And if you ever get anything that is less than ideal, you just go online and select the items you want a refund for.  It's so easy. 

The prices of all the items are higher - by quite a bit.  But I also found that I didn't buy too many extra items on a whim.  I also got pretty good at planning meals, which I had never been good at, because you do have to plan ahead.  But, it can be very disappointing when you are planning a meal and get all ingredients except one. 

Villanelle

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I needed to go to the actual grocery store today.  (Amazon Fresh has a terrible supply of sparkling water in cans, and the generic at my supermarket is quite good.)  So I did more price comparisons, walking around with my phone and comparing to the prices on Amazon Fresh.  Nearly every item was cheaper on AF, and that is comparing to the in-store prices at the grocery store, not the Instacart prices.  A few AF items were slightly more than in-store, but most were cheaper, some by more than just a few percent. Overall on the items I checked, it was about 7% less. So I've concluded that my shopping is definitely cheaper with Fresh and that's before I factor in the convenience and time.  And since they are almost never out of an item that they allow me to order, I don't have an issue with only getting 3/4 of the ingredients I need to make something.  [EDITED because I said a few prices slightly more in-store, when I meant more *THAN* in store.]

I know Fresh isn't an option for everyone, but if it is, I recommend you do a comparison.

(I do also have an Aldi semi-conveniently located and that is cheaper than either, but selection is very limited, even more so lately.  As a crap cook who cant just pivot and make changes based on what is available, that's less then ideal.  I still do shop there sometimes, but can't rely on it for the majority of my needs, especially now that more people are looking to save money and turning to Aldi, further straining their supplies.)
« Last Edit: July 27, 2022, 09:13:05 AM by Villanelle »

BlueHouse

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I needed to go to the actual grocery store today.  (Amazon Fresh has a terrible supply of sparkling water in cans, and the generic at my supermarket is quite good.)  So I did more price comparisons, walking around with my phone and comparing to the prices on Amazon Fresh.  Nearly every item was cheaper on AF, and that is comparing to the in-store prices at the grocery store, not the Instacart prices.  A few items were slightly more in-store, but most were cheaper, some by more than just a few percent. Overall on the items I checked, it was about 7% less. So I've concluded that my shopping is definitely cheaper with Fresh and that's before I factor in the convenience and time.  And since they are almost never out of an item that they allow me to order, I don't have an issue with only getting 3/4 of the ingredients I need to make something. 

I know Fresh isn't an option for everyone, but if it is, I recommend you do a comparison.

(I do also have an Aldi semi-conveniently located and that is cheaper than either, but selection is very limited, even more so lately.  As a crap cook who cant just pivot and make changes based on what is available, that's less then ideal.  I still do shop there sometimes, but can't rely on it for the majority of my needs, especially now that more people are looking to save money and turning to Aldi, further straining their supplies.)
wow, I've never used Fresh, but I will start now if it's cheaper.  Thanks for the tip!

Villanelle

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Our credit card gives us a monthly $15 Uber credit, so we usually order something from Uber eats.  I just went to look for dinner options for tonight and there was an offer for $25 off a $50 order of groceries.  Now this is the marked-up prices for items (like Instacart) and I still have to tip, but $25 off, plus my $15 credit, is a huge savings.  I'm guessing this was a one-time thing to try to entice me to start using Ubereats for delivery, but I'm going to try to remember to check more frequently for other offers.  In the past, I've used different offers ($5 off $20 seems to come up a lot) when spending my monthly credit at a restaurant, so  now I know to check out the grocery offers as well.  I got $51 in groceries (which is probably about $45 in in-store groceries) for $31, and then $16 after my credit. 

CNM

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I've been using Instacart for years, even pre-pandemic, and I love it.  It saves me a time and I can avoid the "gimme gimmes" if I have to shop with my kids.
Lately I've been using the curbside pick up feature instead, as it is also quick, the kids can come with me in the car with little problem, and I spend less overall.  This is because I tip generously for the Instacart driver.  With curbside pick up, it is usually feature provided by the store itself and conducted by a regular store employee and I'll tip a few bucks (versus 15-20%) at most.

lifeisshort123

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We enjoy curbside pickup.  Sam’s Club and Target work well for this.  They do not charge an extra fee for the service (though, to be fair, some of Target’s prices are quite high).

Other stores we have been less impressed.  Sometimes we will use an instacart store drive up service, but the fees they charge are quite high, and I can’t justify the expense on a regular basis.

We had used the delivery service a few times, and I don’t have an issue with it, other than I’d rather shop myself and not have to pay the tip.  I’d rather see my money stay in my accounts.

roomtempmayo

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Re: Grocery delivery service - which is the best, and how un-mustachian is this?
« Reply #37 on: September 15, 2022, 09:46:14 AM »

I know Fresh isn't an option for everyone, but if it is, I recommend you do a comparison.

(I do also have an Aldi semi-conveniently located and that is cheaper than either, but selection is very limited, even more so lately.  As a crap cook who cant just pivot and make changes based on what is available, that's less then ideal.  I still do shop there sometimes, but can't rely on it for the majority of my needs, especially now that more people are looking to save money and turning to Aldi, further straining their supplies.)
wow, I've never used Fresh, but I will start now if it's cheaper.  Thanks for the tip!

Checking back in after trying out more services over the past six months.

Of the delivery services, I think Amazon Fresh has been the best.  They have live inventory, and their prices are generally good.  It's technically "free" with a Prime membership, but there's also a significant tip.  (As an aside, a 10% tip more than doubles the typical grocery margin.)  They do use paper bags, which is a plus.

The best value we've found is our local cheap supermarket (fine food, but miserable place to actually shop) does curbside pickup for $1.99.  Prices are the same online as in store as far as I can tell, and there's no hidden tip or fees.  Their inventory isn't live, but it's not plagued by chronic substitutions (i.e. the sale items are always out of stock, and the replacement costs twice as much).  It's been a good compromise between the benefits of online shopping and the cost effectiveness of making the trip ourselves.

cats

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Re: Grocery delivery service - which is the best, and how un-mustachian is this?
« Reply #38 on: September 15, 2022, 10:39:17 AM »
For the past couple of years I seem to get discount coupons for Instacart semi-regularly.  They are also often running promotions allowing you to get 3-6 months of their premium service if you sign up with a particular credit card.  So with those, I think it can be worth it, depending on the store and what you are buying. When we were living near a Wal-Mart it was a great way to get basics like eggs, milk, frozen veg, peanut butter, coffee, etc.  Wal-mart doesn't mark up their prices and the stuff I ordered there was not too much room to f*** up as it was all packaged.  A few times I have tried ordering produce and it is always a crapshoot.  Like I order a cabbage and instead get a head of iceberg lettuce, or just the items picked are not great quality, at the "wrong" point of ripeness, etc.  I guess from a purely money perspective the errors can be a way of making IC "worth it" because you can request a refund on anything that's wrong.  e.g. if you order 5lbs of cheese and they instead give you 1lb of cheese but charge you for 5lbs, you can complain and they'll refund you for 5lbs of cheese, so ta-da you just got a free pound of cheese.  Or one time I ordered several dozen eggs and a couple in one of the dozens was cracked, I complained and got refunded for ALL the eggs, not just the cracked dozen.  I feel a bit weird and scammy about this kind of thing and so at this point I'm really only likely to make a complaint if ignoring it results in a fairly costly error for me (so I would probably complain about 4 missing pounds of cheese, but I might let a couple of eggs out of 3 dozen slide).

We no longer live in an area where Walmart is available and the best Instacart option is Aldi.  I currently have a free trial of the premium membership and there's an Aldi near my kids school, so if IC sends me a discount coupon I will use it to place an order for pickup in conjunction with a school visit.  I prefer the pickup option because the fees are much lower (if you have the premium there is no fee and they give you a credit to use on your next order).  Unfortunately, Aldi DOES markup their items so you have to be a little more thoughtful about what you order.  Overall, I probably wouldn't use it without a discount.  I won't say I "love" grocery shopping but I don't hate it and I do have enough schedule flexibility that I can go in off-peak hours.  I'm usually also able to schedule it to tag on to another necessary trip (e.g. if I have a meeting at kid's school, that will be grocery day), or at the very least I will walk/bike to the store and then I get some exercise benefit.

The one other service we have tried is Imperfect.  Again, not worth it if paying full price, but every few months they seem to send me a code for a substantial discount which bring some of their items down to a price point that is a bit below the local grocery.  So I might use that as a way of getting some fancy cheese, bacon, sausage, smoked salmon, etc. at relatively low prices (all those things are still kind of $$ even with the discount so I wouldn't always get them, but as an occasional treat, it's nice).

dcheesi

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Re: Grocery delivery service - which is the best, and how un-mustachian is this?
« Reply #39 on: September 16, 2022, 05:39:51 AM »
OP, part of what you asked is how un-mustachian delivery service is. I see you've found it not worth it...

These responses are great. Between this and what I've found on Reddit - I think that the delivery service is not worth it.

...but I also want to highlight just how un-mustachian it is through a quick comparison.

I won't go to the very far end of the spectrum (i.e., you are 100% self-sufficient growing/raising your own) but keeping it closer to "normal" (i.e., typical person takes their own car to go grocery shopping).

Mustachian Optimization
You bike up to the local grocery with trailer in tow. Shop or pick up online order. Bike back home.
  • Fitness gained
  • Money saved
  • Emissions evaded
  • Cost a bit of time

Above, but in your own vehicle
  • Slight fitness gain (hey, you had to at least walk to the car and through the store)
  • Money spent (gas ain't cheap)
  • Emissions generated
  • Slight time savings

Now, with delivery
  • No fitness gain
  • Mo' money spent (now you're paying for their gas, their time, their wear and tear, etc, oh, plus tip. Store substituted more expensive item because "out of stock"? Hmmm.)
  • Mo' emissions generated (tell me they aren't idling as they wait for the next order? Speeding around? Traveling from one store to the next to keep the order flow?)
  • A bit more time savings

Don't get me wrong...there are scenarios where delivery makes sense. Hopefully, however, those scenarios are temporary. Otherwise, solidly un-mustachian.
Generally agreed on all points, with one caveat: it's possible that professional delivery might actually be less emitting than individuals all driving to/from the store. How? The pros often shop for multiple orders at once, and then distribute the food to various customers, presumably with a somewhat intelligent route plan(?). OTOH, if we all shop for ourselves, each one of us is making a separate round trip to/from the store.

snic

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Re: Grocery delivery service - which is the best, and how un-mustachian is this?
« Reply #40 on: September 19, 2022, 10:59:19 AM »
there are scenarios where delivery makes sense. Hopefully, however, those scenarios are temporary. Otherwise, solidly un-mustachian.

Here's one scenario where it makes sense: My elderly mother is no longer mobile and no longer drives. Delivery service has been a godsend; she tells me what she needs over the phone, and I order the items for her online even though I'm a whole continent away. My mother was Mustachian before MMM's father had his first mustache, so she's always going through the local supermarket ads to tell me what's on sale. Unfortunately those savings are not always reflected online, and the delivery cost is quite substantial as a proportion of her total order because she's ordering for only one person, not a whole family, and older people don't eat as much anyway.

Instacart was fine, but I figured out that her local supermarket (Safeway) has its own delivery service that costs roughly the same and they are more likely to honor their in-store sale prices.

YK-Phil

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Re: Grocery delivery service - which is the best, and how un-mustachian is this?
« Reply #41 on: September 19, 2022, 12:39:46 PM »
there are scenarios where delivery makes sense. Hopefully, however, those scenarios are temporary. Otherwise, solidly un-mustachian.

Here's one scenario where it makes sense: My elderly mother is no longer mobile and no longer drives. Delivery service has been a godsend; she tells me what she needs over the phone, and I order the items for her online even though I'm a whole continent away.


Absolutely. I do my 86-year-old mother's weekly grocery shopping at a large Canadian grocery chain right from where I live in Mexico, 5000 km away from her home in Montreal. For a $CDN7.95 shopping and delivery fee, she gets the products she needs, including weekly deals, delivered right to her door on the second floor of her duplex that has those very typical and very steep outdoor iron staircases. It is indeed a godsend service.

roomtempmayo

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Another update after a few months of trying various alternatives to going inside a store.

Truly free delivery seems to have dried up in our town.  At the least, there's a service fee plus a tip.  Often there's an additional delivery free.  Most seem to add up to an additional 10-20% on the bill when all is said and done.  That's more than I'm willing to pay for convenience, at least on a routine basis.

For the past two months or so we've been doing curbside pickup with our local cheap supermarket, which is totally free.  There's no fee, and you don't get hit up for a tip.  I believe the grocery store is a union shop, so I'm not concerned that the lack of tipping is abusive.  The experience has generally been stellar, with the exception of once trying to do a pickup on a Sunday evening (total chaos).  The key has been to schedule the pickup for midmorning on a weekday, when we've always had a good experience.

Dicey

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I feel like I have stepped into a parallel universe.

Where the hell am I?

Under most circumstances, this is 100% un-mustachian.

Shopping for your invalid mother? Have a newborn baby? Recovering from surgery? You get a pass.

Able-bodied mustachian? Facepunch.

Freedomin5

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Here’s another scenario that makes sense. Grocery shopping in person here means you run the risk of being deemed a close contact and being locked up in a shipping container (aka quarantration camp, which in some districts is literally a converted shipping container with just a metal sink and toilet) with no shower for a week. So nope nuh uh no way. It’s going to be contactless delivery for us.

It also makes sense if you have no car and buy heavy things like oil or big bags of rice. It may be cheaper to pay for grocery delivery than to own a car.
« Last Edit: November 06, 2022, 01:42:11 AM by Freedomin5 »

Dicey

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Here’s another scenario that makes sense. Grocery shopping in person here means you run the risk of being deemed a close contact and being locked up in a shipping container (aka quarantration camp, which in some districts is literally a converted shipping container with just a metal sink and toilet) with no shower for a week. So nope nuh uh no way. It’s going to be contactless delivery for us.

It also makes sense if you have no car and buy heavy things like oil or big bags of rice. It may be cheaper to pay for grocery delivery than to own a car.
That would qualify as a parallel universe, in my estimation. My responses were based on the assumption that the OP and most responders were US based, where no such draconian measures are in effect.

GilesMM

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It's not "unmustachian" if it saves you time and hassle for a small fee.  I think the less frequently you place an order, the better.  If you can organize yourself to place an order only every 10 days or so it will save on fees and carbon (see below).

If the delivery truck is making the rounds from the store in one big loop, the carbon emissions savings could be huge.  Instead of 30 people making 30 round trips to the grocery store, spewing exhaust the whole way back and forth, one delivery truck makes the rounds in one long loop from the store and back.

Dollar Slice

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I feel like I have stepped into a parallel universe.

Where the hell am I?

Under most circumstances, this is 100% un-mustachian.

Just curious, did you read the whole thread, or no? A lot of people said grocery delivery didn't make sense to them or they tried it and went back to regular shopping. A lot of the people who did keep delivery explained why: e.g. a baby at home, better prices, and some are MMM regulars who have disabilities.

The place I get delivery from has vastly better prices on many items than the store in my neighborhood. Avocados are $2.99 at the store or $1.19 on delivery. The cheddar cheese I buy is roughly half the price by delivery. Eggs are about $2 cheaper a dozen. Butter is more than $2 cheaper a pound. Frozen broccoli is more than $2 cheaper per bag. Etc. Etc. Yes, I buy food there. If someone thinks that makes me lazy, I don't care.

I used to really enjoy grocery shopping, but with the price gouging and inflation happening lately, I just can't justify that much of a difference.

Villanelle

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I feel like I have stepped into a parallel universe.

Where the hell am I?

Under most circumstances, this is 100% un-mustachian.

Shopping for your invalid mother? Have a newborn baby? Recovering from surgery? You get a pass.

Able-bodied mustachian? Facepunch.

It's cheaper for me to get groceries delivered via Amazon Fresh than it is to shop at the 2 nearest grocery stores.  So is that a facepunch because it is lazy, or an attaboy because I'm saving money? 

LonerMatt

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Wrecking the environment and the economy to save $10?

Maybe a MMM pass, but an ethical quagmire.