Author Topic: WTF with air travel and boarding assistance?  (Read 11521 times)

MissNancyPryor

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WTF with air travel and boarding assistance?
« on: June 16, 2016, 05:50:33 PM »
Coming home for work travel today I witnessed something that has become incredibly common-  out of a flight of 76 people, there were seven wheelchair assists for boarding.  Only one woman had her own chair and was obviously a paraplegic, everyone else just needed a ride down the ramp I guess-- they did all get out of the airport's little wheelie chairs to board up the stairs from the tarmac on their own (it was a Q400 regional jet with bag drop, no jetway) so the "assist" they were getting consisted of maybe 50 feet walkway with no stairs involved whatsoever.  I just don't get it.  I also didn't see anyone of them offer a tip to their airport helper/skycap.  We were delayed due to the pile up.       

My work group travels together and often jokes about the "30,000 miracle" that occurs when everyone who needed a chair to get on suddenly was able to WALK OFF the plane at the end of the journey.  One episode featured a lady, while waiting for her on boarding assistance, decided to dash after a SBUX coffee before boarding.  She got up, walked over to get her joe, and then came back and sat down so she could be loaded up like so much meat.     

So what the hell is up with this trend?  Clearly any genuinely disabled person in a wheelchair needs the extra time and assistance.  Parents hauling strollers and little ones also need that extra time.  So WTF with this disturbing increase in people who want to be loaded down the ramp?   I know, I know, everyone may have some hidden disability that demands help.  But really?   

letired

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Re: WTF with air travel and boarding assistance?
« Reply #1 on: June 16, 2016, 06:01:55 PM »
Not everyone who needs assistance is visibly disabled. Maybe they have issues with standing for longer periods waiting to board. Maybe they used up all their energy getting through security and need some help getting on the plane. Maybe don't worry about it, and if you really want a ride down the jetway in a wheelchair yourself, ask for one.

I'm a red panda

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Re: WTF with air travel and boarding assistance?
« Reply #2 on: June 16, 2016, 06:11:22 PM »
A lot of things that used to make people housebound can now be treated and allow them to live a more normal life.

I have such severe inflammation issues that sometimes I can't walk more than 10-20 steps when it flares up. Airports are hell. So far I've never had to use a wheelchair though, only just after I broke my neck the first time.

Other people I know have heart problems that would have killed them 20 years ago. They can walk but only short distances.

Why does it matter to you? Are you so perfect you can judge people just for using a wheelchair?

jpdcpajd

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Re: WTF with air travel and boarding assistance?
« Reply #3 on: June 16, 2016, 06:17:46 PM »
My mother has Parkinson's and generally gets around well. But at times when starting to enter elevators/doorways or anytime she feels she needs to move she freezes and cant move for up to 4-5 minutes. It saves everyone time in the long run and on landing we always exit last.

Another Reader

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Re: WTF with air travel and boarding assistance?
« Reply #4 on: June 16, 2016, 06:18:24 PM »
Wheelchairs are often an airline requirement in some situations, even if the person can get down the jetway on their own. Other early boarders may have disabilities you either don't see or don't understand.  In your shoes, I would lighten up and worry about something more important.

forummm

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Re: WTF with air travel and boarding assistance?
« Reply #5 on: June 16, 2016, 06:27:44 PM »
I also see a lot of people at Walmart driving around in those little electric carts. Sure, most of them are obese. But I don't know that they really needed to be driven around the store.

letired

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Re: WTF with air travel and boarding assistance?
« Reply #6 on: June 16, 2016, 06:38:33 PM »
It really sounded like you wanted a ride! Or were mad at those people for needing help.

I'm assuming a combo of better medical care/medical care that increases the length of ones life, and (maybe, not really sure if this is true) a slow reduction in the stigma of needing assistance.

shelivesthedream

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Re: WTF with air travel and boarding assistance?
« Reply #7 on: June 17, 2016, 05:11:15 AM »
Maybe they were saving their spoons? http://www.butyoudontlooksick.com/articles/written-by-christine/the-spoon-theory/

In all seriousness, while I'm sure there were a few abusing the system, we can keep people alive and functional in ways which were barely imaginable 50 years ago. Foreign travel is also startlingly cheap and people often move far away from their hometown, necessitating more flying to visit relatives. And airlines are increasingly willing to help people travel. So I do think the answer for most of them is that they would have stayed home before.

Rezdent

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Re: WTF with air travel and boarding assistance?
« Reply #8 on: June 17, 2016, 05:30:59 AM »
Maybe they were saving their spoons? http://www.butyoudontlooksick.com/articles/written-by-christine/the-spoon-theory/

In all seriousness, while I'm sure there were a few abusing the system, we can keep people alive and functional in ways which were barely imaginable 50 years ago. Foreign travel is also startlingly cheap and people often move far away from their hometown, necessitating more flying to visit relatives. And airlines are increasingly willing to help people travel. So I do think the answer for most of them is that they would have stayed home before.
Thank you for the spoon theory link.

Rural

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Re: WTF with air travel and boarding assistance?
« Reply #9 on: June 17, 2016, 06:50:20 AM »
Also, at least with some airlines, the wheelchair is mandatory if you need any assistance at all.


This winter, when my back injury was at its worst, I had to travel for work. I could walk just fine, but I physically couldn't lift the little carry on that was all I brought. (I could roll it, with pain, over absolutely smooth floors but not over any thresholds at all.) I called the airline ahead, and my options were sit in the damn wheelchair or get no help. It was incredibly frustrating because I didn't want to be going in the first place, didn't need a damn wheelchair, and absolutely had to take a change of clothes and a tablet with me at least (I was presenting or I wouldn't have gone).


I was last off the plane both directions, in the wheelchair - couldn't get my bag out of the overhead, either.


There needs to be some in between territory, but I guess it's just easier for the airlines/airports to slap everyone into a wheelchair.

pbkmaine

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Re: WTF with air travel and boarding assistance?
« Reply #10 on: June 17, 2016, 07:18:53 AM »
Not all handicaps and limitations are visible. Having said that, some people do it to jump the line. I have actually heard it discussed as a strategy. Like those who use the handicap tags of relatives to get a good parking space.

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Re: WTF with air travel and boarding assistance?
« Reply #11 on: June 17, 2016, 07:40:21 AM »
Getting angry or being bothered by people using boarding assistance doesn't help you in any way.  Rather than rail against the few people using the service (who may well have problems/conditions that you can't see), why not take the time to meditate on how awesome it is that you're in such great shape that it's not something you've got to worry about?

Chranstronaut

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Re: WTF with air travel and boarding assistance?
« Reply #12 on: June 17, 2016, 07:41:42 AM »
Also, at least with some airlines, the wheelchair is mandatory if you need any assistance at all.

I didn't know this, thanks for sharing your story.  My mom has severe nerve damage in her hands and prefers to pre-board when she can.  As in your story, she can't lift her own carry-on bag into the bin and has trouble even getting seated and fastening the seatbelt without a lot of extra time.  I've never heard of her being given a wheelchair for requesting this, but it certainly brings up a different perspective.

Blonde Lawyer

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Re: WTF with air travel and boarding assistance?
« Reply #13 on: June 17, 2016, 08:07:59 AM »
I preboard on Southwest but not in a wheelchair.  I have Crohn's disease and I'm a nervous flyer.  That means I usually have to go to the bathroom a lot on the plane, sometimes even when the seatbelt sign is on.  For my safety and the safety of the people around me, I take an aisle seat next to the bathroom.  Southwest has those at the front and the rear of the plane.  I used to go pre-board and go to the rear of the plane out of respect for the people that paid extra for early boarding.  The staff assured me that I was pre-boarding for a legitimate medical reason and I could even take the bulkhead aisle seat right next to the bathroom if I so desired.  Which is what I do now.  Not only do I get the stink eye from the regular passengers when I'm waiting in the pre-board line, the people in wheelchairs give me the stink eye too.  Everyone thinks I'm just gaming the system to get a prime spot.  Its embarrassing so I usually tell the staff why I pre-boarded when I get on the plane and they always tell me "we have people pre-board for all sorts of conditions, no worries."  If anyone had the nerve to actually say anything to me I'd probably tell them the other option is me being trapped in a window seat in the middle of the plane and pooping on them accidentally while trying to climb over and make it down the aisle.

My condition is 95% in remission and I might have a flight where I don't need extra bathroom trips at all. But if I didn't have my aisle seat near the bathroom I'd be so much more nervous that I would make myself sick worrying about it.  Usually the disruption to my schedule (sleep, food, etc) from travel ensures I won't be feeling great that day and I can "prove" my need for my special seat with multiple trips to the loo.

PathtoFIRE

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Re: WTF with air travel and boarding assistance?
« Reply #14 on: June 17, 2016, 08:17:27 AM »
The apparent increase in pre-boarding is something I've wondered about too, but doesn't bother me much, although I fly mostly for vacations. What really bothers me at the airport are the little carts for transporting people to/from the gates. I have no problem with people needing assitance, some airports are poorly designed with very long walks between security, gates, baggage, and amenities. What I really have a problem with is the need these drivers and passengers feel to go so fast. Even going so far as to honk at people walking at normal speeds, I guess to move out of the way. No, you don't need to get to your gate faster than walking speed, sorry. If I ever am given the opportunity to manage an airport (highly unlikely!), one of the first things I would see about would be putting a governor on those carts (obviously excepting security and emergency ones) to limit speeds to 3mph or less.

patchyfacialhair

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Re: WTF with air travel and boarding assistance?
« Reply #15 on: June 17, 2016, 08:29:54 AM »
I fly quite a bit due to MIL's flight benefits (retiree).
Wife flys a bit due to work.

The only thing that bugs me is when people take forever to get off the plane. Once you've arrived at your gate, have a game plan to have all your stuff within arms reach, grab it, and get the heck off the plane! I couldn't care less about the pre-boarding nonsense. We're all getting to our destination at the same time, after all, so I don't care if someone is gaming the system.

The following is for able-bodied, light-luggage travelers:
I actually prefer to be one of the last people on the plane when boarding. I do my best to travel light, meaning a normal sized backpack that I can throw under my seat is what I normally like to use. Most of the time, that means I loiter around the gate until it looks like everyone has stepped into the jetway, then I casually stroll up, and sit down on the plane, with the door closing shortly after.

HPstache

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Re: WTF with air travel and boarding assistance?
« Reply #16 on: June 17, 2016, 08:31:54 AM »
How dare they!

Rural

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Re: WTF with air travel and boarding assistance?
« Reply #17 on: June 17, 2016, 09:07:36 AM »

I didn't know this, thanks for sharing your story.  My mom has severe nerve damage in her hands and prefers to pre-board when she can.  As in your story, she can't lift her own carry-on bag into the bin and has trouble even getting seated and fastening the seatbelt without a lot of extra time.  I've never heard of her being given a wheelchair for requesting this, but it certainly brings up a different perspective.
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Yes!  I totally am behind the pre-boarding idea as I mentioned in the first post.  That keeps everyone's stress down.  Clearly I am unaware of the mandatory thing so maybe that is what I am seeing, an increase in people's ability to be mobile and an increase in cautious behaviors by airlines by insisting people need chairs.

See?  Asked and answered.  Isn't this internet thing fun?


Well, it sounds like I need to choose a different airline if the back trouble comes back, too. Maybe I'd have more options. Think I'll just try keeping up with physical therapy, though. :)

SimplyMarvie

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Re: WTF with air travel and boarding assistance?
« Reply #18 on: June 17, 2016, 11:40:47 AM »
It's so odd, because when we try to pre-board with the kids -- even when the youngest was in a car seat and we'd have to go through the pain of getting the seat settled and strapped in, and usually getting everyone arranged so he was in the window seat, because you can't put a baby seat anywhere else, we were absolutely NOT ALLOWED pre-boarding, unless we paid for it. Apparently having an 18 month old safely restrained is not considered of enough medical importance.

(Not that I don't think other people should get pre-boarding. I just think families with squirrely small kids should too...)

I'm a red panda

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Re: WTF with air travel and boarding assistance?
« Reply #19 on: June 17, 2016, 11:56:11 AM »
It's so odd, because when we try to pre-board with the kids -- even when the youngest was in a car seat and we'd have to go through the pain of getting the seat settled and strapped in, and usually getting everyone arranged so he was in the window seat, because you can't put a baby seat anywhere else, we were absolutely NOT ALLOWED pre-boarding, unless we paid for it. Apparently having an 18 month old safely restrained is not considered of enough medical importance.

(Not that I don't think other people should get pre-boarding. I just think families with squirrely small kids should too...)

United has started to allow families traveling with children to preboard again. I noticed that on all my trips these past few months.
I've seen car seats in middle seats too. The flight attendants just told the families they couldn't be in the aisle. Might depend on the company.   But I refuse to fly airlines that don't have reserved seating, especially with kids that seems like a massive pain.

If airline would just get rid of their stupid baggage fees boarding wouldn't be so damn competitive!
« Last Edit: June 17, 2016, 12:01:50 PM by iowajes »

patchyfacialhair

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Re: WTF with air travel and boarding assistance?
« Reply #20 on: June 17, 2016, 12:18:17 PM »
  But I refuse to fly airlines that don't have reserved seating, especially with kids that seems like a massive pain.

This. So many people love Southwest and it just blows my mind. No, I don't like to be part of a cattle call, and I can find similar/cheaper fares almost every time, even when you include paying extra for baggage/seat assignment.

cpa cat

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Re: WTF with air travel and boarding assistance?
« Reply #21 on: June 17, 2016, 12:58:14 PM »
This. So many people love Southwest and it just blows my mind. No, I don't like to be part of a cattle call, and I can find similar/cheaper fares almost every time, even when you include paying extra for baggage/seat assignment.

Yes! So many times yes! I also refer to it was the Southwest Cattle Call. Why would anyone want to subject themselves to that? Unassigned seating makes Southwest one of the worst flying experience, in my opinion.


But on to the original question - A couple of years ago, I broke my foot. Before too long, I was able to ditch my crutches in most situations and hobble around with my big orthopedic boot.

So one day, I go to Walmart to pick up milk and I leave my crutches in the trunk. As I entered the store, I thought about using one of those scooters, but quickly dismissed the idea as ridiculous. About halfway through the store, I realized I'd made a serious mistake. My foot hurt, I was exhausted. It turned out that the sheer distance through the store was more than most places I went. I pushed to complete my purchase, and I did make it out without just falling over and dying, but it sucked.

I didn't need a scooter in my daily life, but I sure should have used one that day.

And if I'd had my broken foot on a plane, I would probably have used preboarding, but then pushed myself to get up and walk out. Or maybe not. It would depend on how I felt. I could certainly get up from the wheelchair and hustle to pick up a cup of coffee a short distance away. That's different from walking all the way to the plane.

All that to say - just because someone isn't disabled enough to have a placard in their car or own their own scooter/wheelchair, doesn't mean they don't need to use the scooter in Walmart or get preboarding assistance.

mak1277

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Re: WTF with air travel and boarding assistance?
« Reply #22 on: June 17, 2016, 01:08:36 PM »
  But I refuse to fly airlines that don't have reserved seating, especially with kids that seems like a massive pain.

This. So many people love Southwest and it just blows my mind. No, I don't like to be part of a cattle call, and I can find similar/cheaper fares almost every time, even when you include paying extra for baggage/seat assignment.

I love Southwest.  I just feel like they have it all figured out in terms of customer service, quick turnaround times and on-time flights.  Maybe I've just had really good luck (although I do travel a fair amount for work and pleasure), but for me Southwest is the most pleasant flying experience of any US airline.  The cattle call is a slight irritation, but outweighed by other things.

JetBlast

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Re: WTF with air travel and boarding assistance?
« Reply #23 on: June 17, 2016, 09:58:15 PM »
The point is that there sure are more folks needing this than I have ever seen in my many years of travel, the last 3 years I would say it has become a huge deal.  People seem fine sitting for an hour waiting for the plane in the regular airport chairs, chatting up and surfing their phones like the rest of us, but then need to be wheeled to the plane's stairs.  These were not outwardly disabled people but there must be something they are struggling with I guess.  I should have snapped some stealth pictures today to explain what I see so often.   

Do you think perhaps this is more common because people can get out more with things like Parkinson's and the other things mentioned?  That people just stayed home before?  These are genuine questions.  When nearly 10% of a commuter plane requires assistance I have to scratch my head.

Seven wheelchair passengers on a 76 seat aircraft is definitely an outlier. I'd guess I see that about once a year and that's operating around 400 flights a year on similar sized aircraft.

I haven't noticed much if an increase in passengers needing wheelchair assistance the last few years. Perhaps very slightly as baby boomers age. I think people are simply noticing those passengers more, as bag fees have everyone sizing up the competition (a.k.a. fellow passengers) for overhead bin space.

As an aside, my personal record is 26 passengers needing assistance on a 50 seat aircraft. Shriners convention, and yes, they all wore their hats on the flight. 

LeRainDrop

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Re: WTF with air travel and boarding assistance?
« Reply #24 on: June 17, 2016, 09:59:00 PM »
Another reason for people opting to pre-board when their physical condition may be borderline -- Just think about those times when you start boarding, they keep loading people in, but really you are all just backing up in the very hot jetway, standing around, and feeling claustrophobic.  So, just because someone *could* walk straight from the gate to their seat on the plane doesn't mean they will encounter those ideal conditions while boarding; indeed, if they're stuck in zone 3 or something, standing around in the jetway really just might be too much for them to handle.

Tell me you all didn't read that I was jealous of them. 

No, I didn't think you were jealous.  I thought you sounded really insensitive.
« Last Edit: June 17, 2016, 10:11:58 PM by LeRainDrop »

geekette

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Re: WTF with air travel and boarding assistance?
« Reply #25 on: June 18, 2016, 08:02:10 AM »
But on to the original question - A couple of years ago, I broke my foot. Before too long, I was able to ditch my crutches in most situations and hobble around with my big orthopedic boot.

So one day, I go to Walmart to pick up milk and I leave my crutches in the trunk. As I entered the store, I thought about using one of those scooters, but quickly dismissed the idea as ridiculous.
Hey now, if injured people start using those scooters, how would the fatties get around?

Wow.

Another Reader

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Re: WTF with air travel and boarding assistance?
« Reply #26 on: June 18, 2016, 08:33:33 AM »
I was on a Southwest flight from Phoenix at the end of May.  Completely full flight, 6 wheelchairs, two walking pre-boards.  All of the wheel chair passengers were elderly and most were with their kids and/or grandkids.  Turns out most if not all had been at various graduations of grandkids.  Whether or not they "needed" the wheel chairs and the pre-boards really was not important.  They got to see their grandkids graduate from high school or college. Cheap air travel and accommodation of disabilities made that possible.

paddedhat

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Re: WTF with air travel and boarding assistance?
« Reply #27 on: June 18, 2016, 08:52:33 AM »
My wife is the opposite of your source of irritation. She is fully paralyzed on the left side from a stroke. She walks with a cane (with great difficulty, and not really well) and absolutely refuses to be wheeled into a plane. As a very experienced victim of a serious disability, she would give you a knowing nod, regarding your rant. Yes, there are lot of folks who have no visible disability and a genuine need for mobility assistance. Unfortunately, there are a ton that also have no real need and play the game. Her favorite are the "big girls" who seem to have no issue with smoothly and quickly exiting their vehicles, and walk with no problem to the entrance to the grocery store. Next they beach themselves on a scooter. After shopping, usually with little regard for any other other human in the place,  they invariable park the thing next to their car door, load there stuff, and drive away. Not a single fuck is given about the fact that it needs to be returned to where they found it, and plugged into the wall for the next legitimate user. The sweetest is when they have just plopped on the scooter to start their Jabba the Hutt tour,  and make eye contact with the wife. If they are just lazy bastards, they usually turn red, and quickly offer up their ride. She politely refuses, but they know that they have been outed.

horsepoor

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Re: WTF with air travel and boarding assistance?
« Reply #28 on: June 18, 2016, 10:01:52 AM »
I fly quite a bit due to MIL's flight benefits (retiree).
Wife flys a bit due to work.

The only thing that bugs me is when people take forever to get off the plane. Once you've arrived at your gate, have a game plan to have all your stuff within arms reach, grab it, and get the heck off the plane! I couldn't care less about the pre-boarding nonsense. We're all getting to our destination at the same time, after all, so I don't care if someone is gaming the system.

The following is for able-bodied, light-luggage travelers:
I actually prefer to be one of the last people on the plane when boarding. I do my best to travel light, meaning a normal sized backpack that I can throw under my seat is what I normally like to use. Most of the time, that means I loiter around the gate until it looks like everyone has stepped into the jetway, then I casually stroll up, and sit down on the plane, with the door closing shortly after.

Word.  And if you're going to use the overhead bins, get a bag that actually fits without trying 5 ways and asking the nearest burley dude to slam it in for you.

I don't know - I took four flights last week and only remember two wheelchair assists.  They were for a very elderly couple.  The gentleman was sitting in the row ahead of me and was clearly distressed about getting out of the row and getting his luggage down (which the young man sitting next to him helped with).  Feel happy that you can easily walk onto and off of a plane and handle your own luggage.

RetiredAt63

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Re: WTF with air travel and boarding assistance?
« Reply #29 on: June 18, 2016, 10:09:17 AM »
United has started to allow families traveling with children to preboard again. I noticed that on all my trips these past few months.
I've seen car seats in middle seats too. The flight attendants just told the families they couldn't be in the aisle. Might depend on the company.   But I refuse to fly airlines that don't have reserved seating, especially with kids that seems like a massive pain.

If airline would just get rid of their stupid baggage fees boarding wouldn't be so damn competitive!

WestJet and Air Canada have pre-boarding for families with small children.

KMMK

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Re: WTF with air travel and boarding assistance?
« Reply #30 on: June 18, 2016, 11:52:17 AM »
I believe the wheelchair thing is primarily for two reasons:
- liability (like in hospitals)
- timing of the flights.

Imagine if someone took a bad fall on the ramp. There's lawsuit potential.  And would they just get the other passengers to walk around the person receiving first aid? Not likely. Everyone would be taking pictures on their cellphones and blaming the staff and airline. It would cause the flight to be delayed, which in turn causes other timing problems at the airport, missed connections for other travellers, etc.

Of course they are going to do the safest, most efficient thing, when there is any hint of a medical concern.

maizefolk

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Re: WTF with air travel and boarding assistance?
« Reply #31 on: June 18, 2016, 12:46:07 PM »
Not sure why this topic is such an electric fence of compassion for some, why the rush to judge me harshly for not getting it when clearly there are countless posts judging people for financial stupidity?  Is it because we presume a physical ailment is never a person's fault?  Sometimes, of course.  Sometimes not (lifestyle diseases).  Maybe because the consequences of health choices manifest themselves in ways we can relate to better and can often see.  Financial choices are often more hidden unless a person confesses or ends up homeless. 

Financial stupidity is, by definition, always a matter of choice. Being in a wheelchair is not. Financial stupidity sometimes has the result of poverty. However there are also lots of other factors that can result in poverty. If someone posted asking why the hell there were so many more poor people visiting the food bank across the street, I think they would get the same negative reaction from the community that you are getting. And it wouldn't help if they posted follow ups about how "sometimes poverty is a person's own fault" even though that is true. The point is that it is 100% guaranteed that SOME of the people you are judging got there through no fault of their own.

Quote
Maybe we fear judging because we fear that we might be struck by an ailment from the blue, where we are all pretty dang sure we have a handle on the financial stuff because we all pay such close attention to that.

I consciously try to avoid judging people when I don't know much about their circumstances because there are two possible types of errors and they're not equally bad:

1. I see person in a wheelchair. I assume they're either gaming the system, or got there because they didn't eat well and exercise. Either way I get a good judgey superior feeling going on. I then overhear a discussion and realize they were recently hit by a pickup truck (while biking to work) and are now paralyzed from the waist down.

2. I see person in a wheelchair. I assume there is probably some good reason for them to be in a wheelchair and go on with my own airport activities. I never know it, but in fact the only reason they are in a wheelchair is a cunning plan to use more than their fair share of the plane's overhead binds.

In case #1, I got judgey when I had no right to, and despite it not hurting the person in question, now I feel bad. In case #2, I failed to get judgey though the person in question deserved it... and nothing bad happened as a result. Which type of error do you think it is more important for me to avoid?

MerryMcQ

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Re: WTF with air travel and boarding assistance?
« Reply #32 on: June 18, 2016, 04:25:02 PM »
The first time I flew after I lost my hearing, I marked on my reservation that I had hearing loss and needed pre-flight assistance. At the gate, I told the gate attendant that I was deaf and to please let me know if there were any announcements made about the flight. A few minutes later, a guy shows up and tries to get me into a wheelchair, which confused the heck out of me (mostly because I had no idea what the wheelchair fellow was saying and he apparently didn't know how to write). Apparently, the only way for the gate person to identify me as needing -- something -- was to sit in a wheelchair by the gate until boarding.

I've almost missed a plane (gate change, and no one came to tell me). Other times, the gate attendants have been able to walk over and tell me about issues. But they always want me to pre-board. No idea why. I think the airlines just want every person who needs some kind of assistance to fit into the same protocol.


geekette

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Re: WTF with air travel and boarding assistance?
« Reply #33 on: June 18, 2016, 04:55:33 PM »
This site's mission is "Financial freedom through badassity" not being Judgy McJudgypants.  Thinking less of others, whether due to circumstances under their control or not?  Bleah.  That's how the -isms get passed on.

To quote a meme I've seen floating around, "In a world where you can be anything, be kind".

babysnowbyrd

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Re: WTF with air travel and boarding assistance?
« Reply #34 on: June 18, 2016, 10:22:26 PM »
Also, at least with some airlines, the wheelchair is mandatory if you need any assistance at all.


This winter, when my back injury was at its worst, I had to travel for work. I could walk just fine, but I physically couldn't lift the little carry on that was all I brought. (I could roll it, with pain, over absolutely smooth floors but not over any thresholds at all.) I called the airline ahead, and my options were sit in the damn wheelchair or get no help. It was incredibly frustrating because I didn't want to be going in the first place, didn't need a damn wheelchair, and absolutely had to take a change of clothes and a tablet with me at least (I was presenting or I wouldn't have gone).


I was last off the plane both directions, in the wheelchair - couldn't get my bag out of the overhead, either.


There needs to be some in between territory, but I guess it's just easier for the airlines/airports to slap everyone into a wheelchair.

I work for JetBlue and we have a service code called "Meet and Assist." It's basically a person to go with you through check in to the gate. I've offered it for nervous flyers, people with disabilities not needing a wheelchair or people travelling with others who need help like a woman who was traveling with her aged mother and two young children. She was very grateful it was an option!

Goldielocks

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Re: WTF with air travel and boarding assistance?
« Reply #35 on: June 19, 2016, 01:00:02 AM »
Tell me you all didn't read that I was jealous of them. 

And it wouldn't be the internet if we don't have the opportunity to anonymously rant about shit that bothers us.  We all do that-  there are some outstanding rants on this board.  And of course here come the insults from you anonymous posters about my supposed perfection because I dare reflect that something has changed in a big way.  I genuinely want to know what the hell is going on with this increase. 

The point is that there sure are more folks needing this than I have ever seen in my many years of travel, the last 3 years I would say it has become a huge deal.  People seem fine sitting for an hour waiting for the plane in the regular airport chairs, chatting up and surfing their phones like the rest of us, but then need to be wheeled to the plane's stairs.  These were not outwardly disabled people but there must be something they are struggling with I guess.  I should have snapped some stealth pictures today to explain what I see so often.   

Do you think perhaps this is more common because people can get out more with things like Parkinson's and the other things mentioned?  That people just stayed home before?  These are genuine questions.  When nearly 10% of a commuter plane requires assistance I have to scratch my head.

I see a lot more these days, too.  Between better medical support and lower cost of flights, I think more people just plain old travel.

Some airlines are much more common.  For example, Southwest with the dual boost of low cost fares and fact that people in wheelchairs don't have to stand in lineups, and still get on first, I do think people who are hesitant at the crush to line up will opt for a chair more than others.  It is the normal thing to do to request a chair for your flight when you may not with another airline.

Other airlines, although there are quite a few chairs at times, the people who seem to be in them are those that needed the assist getting from the check in counter to the gate -- too much walking for them, even if they can manage the ramp/ stairs themselves.  These people are the ones seen in the chairs, not getting out of them until time to board / walk up a few stairs.

jrhampt

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Re: WTF with air travel and boarding assistance?
« Reply #36 on: June 20, 2016, 06:50:50 AM »
This spring when I traveled with my mom I had my first experience of boarding assistance.  She had twisted her knee in a bad fall while we were in Europe and got around with a combination of wheelchairs and crutches.  This was a slow process, and due to the large distance from check-in to the gate at the airport, the check-in attendant suggested a wheelchair and an attendant.  I was very grateful for this, since in Europe, especially the smaller airports, there were a lot of stairs to navigate, which caused her problems.  Overall, it was a very stressful process made somewhat easier by the boarding assistance.  She had no outward signs of disability other than the crutches/wheelchair, though, and people could have easily thought she was gaming the system.  I'm sure there are people who do...but as the poster above asked - which error is worse?  Type I or Type II?

Trudie

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Re: WTF with air travel and boarding assistance?
« Reply #37 on: June 21, 2016, 09:58:17 AM »
We live close to the Mayo Clinic and it is not uncommon for us to see wheelchair assists in such high percentages.  I've also wondered about other disabilities (ie. autism) that aren't immediately physically evident that make standing in large crowds or boarding without assistance a burden.  Just speculating.

I probably would have wondered too.  You're not a bad person;-)

I wasn't as understanding when a woman recently boarded our 8 hour international flight with a cute but yipping dog in tow and her seating displaced a woman with an infant as well as my 6'4" husband seated in the row.  She had the nerve to say very loudly, "Oh, dogs trump babies!"  I was like, "What the hell?!?!"  Pets on planes is a tough call.  (And I say this as someone who's owned a dog who was a nervous nellie.)  But pets above people?  No, just no...

cpa cat

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Re: WTF with air travel and boarding assistance?
« Reply #38 on: June 21, 2016, 01:21:46 PM »
I wasn't as understanding when a woman recently boarded our 8 hour international flight with a cute but yipping dog in tow and her seating displaced a woman with an infant as well as my 6'4" husband seated in the row.  She had the nerve to say very loudly, "Oh, dogs trump babies!"  I was like, "What the hell?!?!"  Pets on planes is a tough call.  (And I say this as someone who's owned a dog who was a nervous nellie.)  But pets above people?  No, just no...

I was on a flight last year where the lady had her little dog. The gate personnel told her it needed to be crated and asked for the boarding paperwork for the dog. She loudly announced that she didn't need that because it was a service dog. Then they asked her for that paperwork. She produced some doctor's note, which apparently was not what they needed.

She started making a scene about her anxiety and how her service dog would be ineffective if it was in a cage, and were they really going to stop a disabled person from boarding!

They got nervous and let her board.

She sat next to me. She was a nice enough lady and her dog was calm. But she told me that she only got the doctor's note because her dog doesn't like to be crated and would yelp the entire time. The doctor who wrote it was her brother in law. I'm glad the dog was quiet, but... really??

Trudie

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Re: WTF with air travel and boarding assistance?
« Reply #39 on: June 21, 2016, 01:55:39 PM »
I wasn't as understanding when a woman recently boarded our 8 hour international flight with a cute but yipping dog in tow and her seating displaced a woman with an infant as well as my 6'4" husband seated in the row.  She had the nerve to say very loudly, "Oh, dogs trump babies!"  I was like, "What the hell?!?!"  Pets on planes is a tough call.  (And I say this as someone who's owned a dog who was a nervous nellie.)  But pets above people?  No, just no...

I was on a flight last year where the lady had her little dog. The gate personnel told her it needed to be crated and asked for the boarding paperwork for the dog. She loudly announced that she didn't need that because it was a service dog. Then they asked her for that paperwork. She produced some doctor's note, which apparently was not what they needed.

She started making a scene about her anxiety and how her service dog would be ineffective if it was in a cage, and were they really going to stop a disabled person from boarding!

They got nervous and let her board.

She sat next to me. She was a nice enough lady and her dog was calm. But she told me that she only got the doctor's note because her dog doesn't like to be crated and would yelp the entire time. The doctor who wrote it was her brother in law. I'm glad the dog was quiet, but... really??

Yeah -- that's a load.  She makes life difficult for those who legitimately need service animals.

RetiredAt63

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Re: WTF with air travel and boarding assistance?
« Reply #40 on: June 22, 2016, 10:50:59 AM »
I wasn't as understanding when a woman recently boarded our 8 hour international flight with a cute but yipping dog in tow and her seating displaced a woman with an infant as well as my 6'4" husband seated in the row.  She had the nerve to say very loudly, "Oh, dogs trump babies!"  I was like, "What the hell?!?!"  Pets on planes is a tough call.  (And I say this as someone who's owned a dog who was a nervous nellie.)  But pets above people?  No, just no...

I was on a flight last year where the lady had her little dog. The gate personnel told her it needed to be crated and asked for the boarding paperwork for the dog. She loudly announced that she didn't need that because it was a service dog. Then they asked her for that paperwork. She produced some doctor's note, which apparently was not what they needed.

She started making a scene about her anxiety and how her service dog would be ineffective if it was in a cage, and were they really going to stop a disabled person from boarding!

They got nervous and let her board.

She sat next to me. She was a nice enough lady and her dog was calm. But she told me that she only got the doctor's note because her dog doesn't like to be crated and would yelp the entire time. The doctor who wrote it was her brother in law. I'm glad the dog was quiet, but... really??

Yeah -- that's a load.  She makes life difficult for those who legitimately need service animals.
And most of us have our dogs in crates in the baggage area when we travel.  I love dogs, but the mind-set that thinks portable dogs (the little ones) are OK in airplanes and grocery stores and lots of other places my dog is not welcome is not right.  They are not children and they are not accessories.

Blonde Lawyer

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Re: WTF with air travel and boarding assistance?
« Reply #41 on: June 22, 2016, 11:22:14 AM »
I wasn't as understanding when a woman recently boarded our 8 hour international flight with a cute but yipping dog in tow and her seating displaced a woman with an infant as well as my 6'4" husband seated in the row.  She had the nerve to say very loudly, "Oh, dogs trump babies!"  I was like, "What the hell?!?!"  Pets on planes is a tough call.  (And I say this as someone who's owned a dog who was a nervous nellie.)  But pets above people?  No, just no...

I was on a flight last year where the lady had her little dog. The gate personnel told her it needed to be crated and asked for the boarding paperwork for the dog. She loudly announced that she didn't need that because it was a service dog. Then they asked her for that paperwork. She produced some doctor's note, which apparently was not what they needed.

She started making a scene about her anxiety and how her service dog would be ineffective if it was in a cage, and were they really going to stop a disabled person from boarding!

They got nervous and let her board.

She sat next to me. She was a nice enough lady and her dog was calm. But she told me that she only got the doctor's note because her dog doesn't like to be crated and would yelp the entire time. The doctor who wrote it was her brother in law. I'm glad the dog was quiet, but... really??

And it sounds like she and the airline both misunderstood true service dogs.  Emotional support animals like Jet Blue allows are not service dogs and they can require a note.  Service dogs have no official certification.  Legally, they are supposed to just ask what service the animal is trained to perform.  (I believe).  I can't quote the exact law but I do know there is no certification requirement for service animals.  Usually if someone says "I have a certified service animal" then he or she is one of the people scamming the system.  What you would normally hear for a true service animal is "I have a seeing eye dog, I have a seizure alert dog, I have a mobility and stability assist dog."

cpa cat

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Re: WTF with air travel and boarding assistance?
« Reply #42 on: June 22, 2016, 12:33:22 PM »

And it sounds like she and the airline both misunderstood true service dogs.  Emotional support animals like Jet Blue allows are not service dogs and they can require a note.  Service dogs have no official certification.  Legally, they are supposed to just ask what service the animal is trained to perform.  (I believe).  I can't quote the exact law but I do know there is no certification requirement for service animals.  Usually if someone says "I have a certified service animal" then he or she is one of the people scamming the system.  What you would normally hear for a true service animal is "I have a seeing eye dog, I have a seizure alert dog, I have a mobility and stability assist dog."

My understanding of the situation is that even with a service dog, she was supposed to present herself to the airline customer service desk ahead of time and show that her dog had its shots and if she needed a waiver of normal airline procedure to have the pet crated, she would have that approved at that point. They'd give her a little pass to show to the gate attendant. Since she was "scamming" the system, she intentionally avoided the process and made a fuss at the gate - knowing that she could probably bully the gate attendants into letting her board because the flight was ready to depart. The gate attendant was then faced with the decision to bar the woman from boarding, delay the plane, or let her on.

On the plane, the lady told me that she always flies this way and she never crates her dog. Obviously, she knew from experience that she could "snow job" the gate attendant. She was only pretending to be surprised and ignorant of the rules.

LeRainDrop

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Re: WTF with air travel and boarding assistance?
« Reply #43 on: June 22, 2016, 11:12:33 PM »
Interesting.  I was actually just on a cross-country flight yesterday, where there was a young woman with a medium-sized dog just on a leash.  No crate or anything, just walking around on a leash and on the plane laying at her feet.  The dog was actually really well behaved, but I'd never seen that before while flying, other than maybe a few times when the dog was clearly marked as a service animal.

RetiredAt63

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Re: WTF with air travel and boarding assistance?
« Reply #44 on: June 23, 2016, 05:01:38 AM »
Come to think of it, I met a service dog once (anxiety disorder) and it had a vest. Vests are an easy way to show a service dog is working and shouldn't be distracted.  Same for therapy dogs, my dog wears her therapy dog vest (and I wear my top) when she is on an official visit.

Trudie

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Re: WTF with air travel and boarding assistance?
« Reply #45 on: June 28, 2016, 07:03:28 PM »
Interesting.  I was actually just on a cross-country flight yesterday, where there was a young woman with a medium-sized dog just on a leash.  No crate or anything, just walking around on a leash and on the plane laying at her feet.  The dog was actually really well behaved, but I'd never seen that before while flying, other than maybe a few times when the dog was clearly marked as a service animal.

During my flight the woman had her dog off the leash and it was in the aisle at times.  And, the whimpering.... That's just too much.  A poster below clarified that a service dog should have a vest.  Interesting.

Blonde Lawyer

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Re: WTF with air travel and boarding assistance?
« Reply #46 on: June 29, 2016, 10:50:13 AM »
So back to the original question.  My parents are traveling this weekend and just had me help them set up assistance.   They would like like one of those in-flight miracles if you didn't know some back story.  They are flying out of a major airport with a layover in another major airport.  (Boston and Atlanta).  Both are huge airports.  They could not walk through the whole thing.  They will have wheelchair or cart assistance there.  They will pre-board because while they can walk the distance to their seat they can't stand in the gangway and aisle for 20 minutes trying to get to a seat.  They will walk off without assistance at their destination.  That is because they will be sitting at the front of the plane so no worries about getting delayed getting off.  Their arrival airport is a tiny regional airport.  Think Providence, Fort Meyers, Manchester, something like that.  They can practically see baggage from the jetway.  They can walk that far.  If they landed in LAX, they would need assistance at landing too.

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Re: WTF with air travel and boarding assistance?
« Reply #47 on: June 29, 2016, 11:29:41 AM »

My understanding of the situation is that even with a service dog, she was supposed to present herself to the airline customer service desk ahead of time and show that her dog had its shots and if she needed a waiver of normal airline procedure to have the pet crated, she would have that approved at that point. They'd give her a little pass to show to the gate attendant. Since she was "scamming" the system, she intentionally avoided the process and made a fuss at the gate - knowing that she could probably bully the gate attendants into letting her board because the flight was ready to depart. The gate attendant was then faced with the decision to bar the woman from boarding, delay the plane, or let her on.

On the plane, the lady told me that she always flies this way and she never crates her dog. Obviously, she knew from experience that she could "snow job" the gate attendant. She was only pretending to be surprised and ignorant of the rules.

There's a lot of this.  Airlines are afraid of lawsuits under the Americans with Disabilities Act, so if you claim your pet is a service animal of any kind you're probably not going to face much resistance to bringing the pet onboard.  Some scammers have the (courtesy?) of buying a service dog vest on Amazon to try and look more official.  Others just show up with a note from a doctor or psychiatrist claiming their pet is an emotional support animal.  Really the only way the airlines will ban a "service animal" is if the animal is obviously a danger to other passengers (Service Tiger, Service Moose, etc...) or becomes disruptive on the ground prior to departure, like this pig that got booted after it started pooping in the aisle.
http://www.cnn.com/2014/11/30/travel/emotional-support-pig-booted-flight/

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Re: WTF with air travel and boarding assistance?
« Reply #48 on: June 29, 2016, 11:40:08 AM »
Interesting.  I was actually just on a cross-country flight yesterday, where there was a young woman with a medium-sized dog just on a leash.  No crate or anything, just walking around on a leash and on the plane laying at her feet.  The dog was actually really well behaved, but I'd never seen that before while flying, other than maybe a few times when the dog was clearly marked as a service animal.

During my flight the woman had her dog off the leash and it was in the aisle at times.  And, the whimpering.... That's just too much.  A poster below clarified that a service dog should have a vest.  Interesting.

Service dogs are not required to wear a vest by law. Many do though.

https://www.ada.gov/service_animals_2010.htm

They are required to be on leash, unless it interferes with the task they perform.

Emotional support animals are not service animals.


However, not all animals on planes are service animals. Airlines let you fly with your pet. If it is small enough to go under the seat, they don't have to go in the cargo hold.  For example, Delta you can carry-on a dog, cat, or household bird: http://www.delta.com/content/www/en_US/traveling-with-us/special-travel-needs/pets/pet-travel-options.html

Yes, you are SUPPOSED to keep them secured in a bag under the seat. But the enforcement sucks, so people don't.

maizefolk

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Re: WTF with air travel and boarding assistance?
« Reply #49 on: June 29, 2016, 01:11:15 PM »
Okay, now I really want an emotional support moose.