We reserved a rental in Austin, TX over 7 months ago for an eclipse/anniversary trip. While in line at the rental counter Saturday night, an employee broadcast to the 50 odd people in line that “there are only large equipment and EVs available”. Many were not happy.
I drive an EV, so I have some knowledge and several charging apps on my phone, so while it wasn’t my preference in an unfamiliar area, I was okay with it. We had our choice of a Ford Mach-e, a Hyundai Ionic, some sort of Genesis, or a Mercedes EQB 300, which is what we ended up picking. I wouldn’t buy one, especially for the $57k list price. I find it annoying, nagging me “don’t forget your keys” as I enter/exit. You do have to use the fob to lock/unlock, even though it’s push button start. Other piddling annoyances too. But hey, the doors are solid.
Because the EV was “forced” on us, Avis offered a prepay fuel option (bring it in empty) for 33 cents. Odd price, but I’ll take it.
We went to a restaurant that had free level 2 charging. You needed the ChargePoint app (which I had) but we still had difficulties getting started, mostly because the sun was so bright we couldn’t see either the ChargePoint screen or the phone screen, but after a couple tries, we got it going. Disconnecting was different from the usual “unlock the car”. There’s a button inside the charge door so that anyone could disconnect (assuming they knew about it, which I did not).
We fared better than some Tesla renters on another charger - they could not initiate a charge even with the app, and their a/c was broken. They said it had been a nightmare rental (and they were also EV owners).
What the rental car companies really need to include is a “quick start” placemat. How to do the basics, especially charging, but seat and mirror changes (seat controls in this car were on the door), if Apple CarPlay or the Google equivalent is available and how to connect (or how to conjure the nav system). Basically anything that’s unusual.