We are considering using this service. We are putting some of my husband's old 403(b)s, our Roths and some taxable stuff in Vanguard. (Man, it's a lot of work to get that done, but slowly but surely . . . ). Anyway, we had the first call with an advisor last night and while I was reluctant at first, now I'm wondering if it might be a good move. We have two young children and while I have some inclination to learn about investing, I am still a newbie with quite limited time/attention to devote to it and my husband has even less inclination than I. I feel if we could muster enough devotion to the topic to get it set up right and then utilize VPAS to help us monitor the allocation and advise on questions we don't yet know, that it would be worth it for us. I realize, though, that it would be more expensive than doing it ourselves.
The moment I realized it might be the way to go is when she was telling us about the tax-efficient places to use stock/bond funds. I have no idea about this, and DIY mistake could cost us a lot more than the cost to have the service, at least for a few years.
That's the other thing - we could have it and if we get really gung ho about DIYing, we could cancel and manage it ourselves . . .
Anyway, sounds like I've talked myself into it. :) But still wanted to get thoughts here.