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Learning, Sharing, and Teaching => Investor Alley => Topic started by: Papa bear on March 18, 2020, 12:13:39 PM

Title: Is vanguard down?
Post by: Papa bear on March 18, 2020, 12:13:39 PM
I canít log on through computer or phone app. Anyone else with issues?  Want to buy more!!!


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Title: Re: Is vanguard down?
Post by: secondcor521 on March 18, 2020, 12:42:46 PM
I was able to log in on my laptop just fine just now.

I had occasion to call Vanguard about something else this past Friday and was on hold for a long time.  In times of volatility, Vanguard sometimes gets a little overwhelmed.
Title: Re: Is vanguard down?
Post by: Papa bear on March 18, 2020, 02:03:52 PM
Updated. Computer login finally worked.  Phone app still doesnít. 


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Title: Re: Is vanguard down?
Post by: ice_beard on March 18, 2020, 08:11:36 PM
I noticed one day last week on one of those huge drop days the phone app was slow to log me in and process my taps.  I even had to go outside to get a better signal.  It was a bit nerve wracking as I wanted to place an order to catch the drop and the market was closing in a few minutes.  With a better signal I was able to place the order with a few minutes to spare. 

My guess is that their servers get hammered when there is a buying opportunity and the highest traffic volume is probably right at the end of the trading day. 
Title: Re: Is vanguard down?
Post by: MustacheAndaHalf on March 19, 2020, 01:18:11 AM
Oh, that's right - I saw Vanguard glitching near the market open.  Normally the brokerage screen has updated values of all ETFs after the market opens - they had values from the prior day.  When I went to the buy screen, I got correct info.  I waited several seconds, reloaded... did that once or twice.

Then every ETF I own had "--" listed for it's price, change and everything.  No data at all.  It was very odd, but I wasn't in a rush to send in transactions when that's happening.  So I logged out, and got back to it later.

What's especially puzzling is that Vanguard held up fine on Monday, March 9.  I sent in limit orders to execute at the market open, and they did.  I did some ill-advised purchases in the first 3 minutes of the day, before trading halted.  All of that happened smoothly.  I'm not sure what was up Wednesday morning (EST) of March 18.
Title: Re: Is vanguard down?
Post by: soccerluvof4 on March 19, 2020, 04:21:34 AM
Been logging in and out everyday.....knock on wood so far no problems.