Author Topic: I've had it with Capital One (and possibly online banking)  (Read 1816 times)

WootWoot

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I've had it with Capital One (and possibly online banking)
« on: April 09, 2018, 11:47:23 AM »

I think I've basically had it with Capital One, and possibly online banking.

If you want the backstory on this, I posted about it last week--you can find it in my recent threads.

Yes, I realize this was partly my own fault, but the story continued--with a certified check that was guaranteed to arrive Thursday via UPS. Spouse agreed to stay home and wait for it. Instead, we got an email from UPS tracking that it wouldn't be delivered till Friday. We had to call Cap One and arrange for a wire transfer to our local bank.

Friday, we were not home when the check was delivered--and my insane jackhole troublemaker neighbor forged my signature. UPS confirmed that the check had been delivered to "the house in back" (which is NOT ours). Neighbor must have thought better of mail theft 'cause he turned it into the police, who gave it to us.

Now Cap One wants me to send the check back at my expense via FedEx, UPS or anything with a tracking number.

I think I've had it.

Reasons I was with Cap One: 1) Better interest than my credit union or local bank; 2) The ability to open small accounts for various purchases (i.e. appliances, new car, vacation etc.)

I don't know if this should be in Ask a Mustachian. But I'm wondering what I should do. Look around for a local bank or credit union with good interest rates on savings?

Thanks for listening.

2Birds1Stone

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Re: I've had it with Capital One (and possibly online banking)
« Reply #1 on: April 09, 2018, 11:59:27 AM »

I think I've basically had it with Capital One, and possibly online banking.

If you want the backstory on this, I posted about it last week--you can find it in my recent threads.

Yes, I realize this was partly my own fault, but the story continued--with a certified check that was guaranteed to arrive Thursday via UPS. Spouse agreed to stay home and wait for it. Instead, we got an email from UPS tracking that it wouldn't be delivered till Friday. We had to call Cap One and arrange for a wire transfer to our local bank.

Friday, we were not home when the check was delivered--and my insane jackhole troublemaker neighbor forged my signature. UPS confirmed that the check had been delivered to "the house in back" (which is NOT ours). Neighbor must have thought better of mail theft 'cause he turned it into the police, who gave it to us.

Now Cap One wants me to send the check back at my expense via FedEx, UPS or anything with a tracking number.

I think I've had it.

Reasons I was with Cap One: 1) Better interest than my credit union or local bank; 2) The ability to open small accounts for various purchases (i.e. appliances, new car, vacation etc.)

I don't know if this should be in Ask a Mustachian. But I'm wondering what I should do. Look around for a local bank or credit union with good interest rates on savings?

Thanks for listening.

Out of all of the banks I've dealt with (quite a few due to sign on bonus churning), they have been one of the best to deal with!

I'm sorry you had a crappy experience, another alternative is CIT bank, they offer 1.75% APY on savings

WootWoot

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Re: I've had it with Capital One (and possibly online banking)
« Reply #2 on: April 09, 2018, 12:26:46 PM »
Thank you! I will check them out.

CorpRaider

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Re: I've had it with Capital One (and possibly online banking)
« Reply #3 on: April 09, 2018, 12:46:07 PM »
Yeah, I think I will always, or at least for the foreseeable future, require a bank with a convenient physical location to maintain my primary transactional account.  I also chose Fidelity as the place to consolidate a lot of my stuff recently, as they have a physical office nearby. 

WootWoot

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Re: I've had it with Capital One (and possibly online banking)
« Reply #4 on: April 09, 2018, 12:54:48 PM »
Yeah, I think I will always, or at least for the foreseeable future, require a bank with a convenient physical location to maintain my primary transactional account.  I also chose Fidelity as the place to consolidate a lot of my stuff recently, as they have a physical office nearby.

Fidelity looks good, and there's a branch near me.

kenmoremmm

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Re: I've had it with Capital One (and possibly online banking)
« Reply #5 on: April 09, 2018, 12:58:48 PM »
sounds like your beef is with UPS...

netskyblue

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Re: I've had it with Capital One (and possibly online banking)
« Reply #6 on: April 09, 2018, 02:19:47 PM »
I'm happy with my small local bank, where I have 3.25% interest in their rewards checking account. (On balances up to $20,000.  You get a much lower rate on the balance that exceeds that amount.)  Look around, you won't know what's out there until you do.

2Birds1Stone

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Re: I've had it with Capital One (and possibly online banking)
« Reply #7 on: April 09, 2018, 04:18:02 PM »
I'm happy with my small local bank, where I have 3.25% interest in their rewards checking account. (On balances up to $20,000.  You get a much lower rate on the balance that exceeds that amount.)  Look around, you won't know what's out there until you do.

Do you have to jump through any hoops to get the 3.25%? (ie, 10X debit transactions a month + DD + bill pays? )

netskyblue

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Re: I've had it with Capital One (and possibly online banking)
« Reply #8 on: April 09, 2018, 08:43:48 PM »
Do you have to jump through any hoops to get the 3.25%? (ie, 10X debit transactions a month + DD + bill pays? )

Yeah, I think it's one direct deposit, and 15 or 17 non pin (credit) transactions per month. And I think you have to have statements delivered online rather than paper. All things I already do anyway.

HBFIRE

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Re: I've had it with Capital One (and possibly online banking)
« Reply #9 on: April 09, 2018, 09:49:29 PM »
consumers credit union, 4.6%, up to 20 k