100% agree. And it's really sad because their basic premise and company mission statement are so good. But big time fail on their i401k product. Man.
Why'd you decide fidelity instead of Schwab? I'll have to look at their Spartan funds.
I'll be honest, I didn't research a lot of options in detail, just starting Googling around for self-employed 401k and kept coming up with positive reviews for Fidelity's product. Fidelity had the cost structure I wanted, share class/expenses I was after, and a branch nearby, so combined with good customer service the 2-3 times I called them asking questions and positive feedback on the web, that was the direction I went. My father-in-law also has most of his accounts at Fidelity and has had good experiences with them.
The only "downside" is that I have to mail them a check or stop by the branch to make the deposit into my 401k, either for employer or employee contributions, as they don't have an electronic transfer process. If I had another account with Fidelity that they could sweep funds from, I could do the contribution with just a phone call, but as this is my only Fidelity account, manual deposits are the only way. Since I only make a contribution monthly, it's not a big deal...I plan a trip to the branch and combine other nearby errands.
Reading my posts above, I might sound like a corporate shill, but I have no affiliation with Fidelity outside of being a satisfied customer. :)