ARGHA!!! I have just spent the last month trying to send in to TD direct investing a form to unlock some of my LIRA, a process I was told would only take about 3 days, from when the fax was received. Many, many, many calls later and it MIGHT be finalized tomorrow. I first called around November 21, 2018.
Questrade has lower fees (except for buying bonds directly). It is very straightforward for processing requests / forms.
One advantage to TD is the ease of moving money into / out of their brokerage, when you have a chequing account with TD. That is a pretty minor benefit. Another good benefit is the quality of the people on the phone when you want to do a Norbert Gambit, or other journal entry accounting type transfer / move. These do not make up for the eternal hassles with their back systems to process forms that you can't do on line. (RESP withdrawals, transfering funds from existing plan into TD, setting up new accounts, withdrawing from registered plans).
The fees for TD just aren't worth it. Even their account setup / close / transfer out fees are slightly higher. The TD eseries can now be matched with similar free ETF or mutual fund choices with other discount brokers.