Hi all. First post here but wish it was a better topic.
Just opened an account with Betterment last week to house some of my Cash Stash. I was able to open the account, successfully link my bank account, make two transactions before getting an e-mail today (4 minutes before the customer service office closed) telling me they were unable to verify my SSN by "checking against public consumer records" and they were suspending my account.
They want to verify my SSN over the phone (which stands my hair up on end) and may need me to send additional documentation.
I figured if I was able to deposit funds into the account, all was well....which is why I suspect this is a phishing attempt.
Anybody else run into this with Betterment?
Thanks!