American Funds. Grrr. I had a small employer who had them as our 401-k. I made that employer very unhappy because I read the prospectuses.
Your mileage may vary. Every 401-k plan is different, and was probably set up by different advisors. Also, this was about 15-20 years ago, so they may have changed. What I remember was:
- The American Funds I remember were all actively managed. Their expense ratios weren't outrageous, but they weren't index funds, either.
- The American Fund Retirement Target funds were a fund of funds. Basically, they put you into pretty much every other fund they had. Some had high expense ratios. Some had really high expense ratios. To cover it up, they gave an "average" expense ratio. If you look them up, you can see what you really pay. On the other hand, any one fund was typically only 3-4% of the total makeup.
- As a fund of funds, there was a lot of style duplication between the many funds they put you into. Like 4 different growth and income funds?
- The thing I hated the most was the 12-b-1 fees. This is essentially a continuous load. I think it was around 0.75. Basically, it meant that in addition to the fund fees, they took out 0.75% of the balance and gave it to the sales guy who sold the 401-k to the company. The President of the company was proud because he had switched us from a loaded fund to this "no-load" model. Instead of paying 4% upfront, we paid 0.75% every year. 401-k administrators don't work for free, but they would be much cheaper if you paid them a flat fee.
Her plan may or may not have the 12-b-1, but they count it separately from the expense ratio. Both count against your return.
I had no choice but to participate in the plan while I worked there. I maxed out my contributions (they thought I was a bit of a kook for doing so). The happy ending was that even with a bad plan, I built up a good-sized nest egg that's the core of what I'm going to retire on now. My returns stunk back then, but at that early age, a high savings rate matters more than actual return. Once the money went into a decent plan with decent returns, it could grow.
My advice -- max out the contributions, and transfer to a self-directed IRA when she goes to her next job. She may be able to lobby her plan administrator for a low-cost indexing option. Keep in mind that technically the pension plan administrator has a fiduciary duty to pick appropriate investment options.