This is likely all true. I haven't been able to find a local shop that is willing to come out on a weekend to run a quote.
Interesting. We know the family that owns the store we did business with for decades, all of our kids in school together, playing on the same soccer teams, all that stuff. The husband and wife both handled sales, and spent a lot of nights and weekends on the road measuring and selling jobs.
Of course this is all ties into an interesting trend. The DW and I, with no real knowledge of what was to come, relocated to a very rural region, 100 miles from NYC. Our carpet store buddies did the same, relocating from the Philadelphia area. This happened at the start of a massive, two decade long, population boom generated by NYC ultra long distance commuters. When we first arrived, the business community was about as difficult, and ass backwards as possible. They were almost all original settlers, multi-generation owners, well off, and a huge PITA to deal with. Businesses that would shutter for lunch, even if you were walking in the door, having driven ten miles, and really needed something. Businesses that would call around behind your back, (once they figured out that you had developed other ties to the community), asking if you are worthy of their services? Seriously, God help you if you were a minority, or had the accent and obnoxious mannerisms of a working class NYC resident, they would either ignore you, or screw you over.
In that kind of good ole' boy environment it's was pretty easy to see why a local flooring store couldn't be bothered to look at a job on a weekend. Hell, when we first migrated, if you were low on gas and it was after five on a Saturday, you were screwed until Monday morning.
Plenty of gas stations around, all owned by locals who could of cared less if you were impacted by their schedule. Interesting times, and a lots of life's lessons learned while learning to thrive in a community that considers you an outsider if you weren't born there, to the right family, since being born there after 1970ish, and from a "move-in" family, didn't mean shit.