I just completed mine, moved from TDDI. I like it so far, some nice features of the platform. One example, easy to turn on and off drips with the click of a button. Seamless transition and they gave me updates along with way via the Gold Glove transition team. I've called their customer service a couple times with very little wait time and a great experience. In terms of the 2%/1% reward they give, it’s all tracked on your profile, very transparent in how much I'm getting back. That said, I'm a generation client, generation clients have access to a higher level of service, a separate customer support line etc. Would recommend.
Edit: No cap on the reward, and all in kind etf transfer with zero issues. The reward is paid out over 24 months, will be tracking that closely. But I have 100% confidence there won’t be any issues based on my experience thus far.