That's so unusual Sid. When I contacted PersonalCapital they were very responsive especially after I submitted a technical concern through the online link. Try sending them another email and see what happens. Alternatively, if you already had your one hour consultation (regardless if you decided to retain their services) consider reaching out to the CFP and see if they can help you too. When I brought some issues up the CFP I interviewed was very helpful, even though he was not the person who directly helped me, he connected me to the correct people. YMMV. Good luck.
We're at 10 days now since I opened my first support case that they closed without taking any action at all, and 7 days since the second case I opened. Granted, Thanksgiving was one of those days, but still: this is a financial services company.
In the mean time, the problem has actually gotten worse, as they have lost almost all of my credit card transactions for both November and now October as well. I'm not sure why I would use a financial services company that simply loses my finances and then never does anything about the support cases I opened up. Seriously: They want you to hand over your life savings to them to manage but they care not one whit about losing your financial records.
I'll give them another day or two but I think I'm going to have to close my Personal Capital account. Support is everything when dealing with money, especially when dealing with your life savings. You can't trust a company with all your money if they are run like a small-time smartphone app company, except with far worse than average support. Doing stuff like just closing support cases without actually solving anything is often a sign the company is broke and getting ready to go under.
