I ordered a ***very important document*** to be sent to me via UPS. I paid extra for next-day air. It was supposed to be delivered on 2 July, and I tracked it all day. After 9:30 PM on that day---nothing! Now, four days later, the UPS site STILL lists the document as "in transit", still stuck in the same place as it was four days ago. The document had to traverse distance of about 35 miles from its origin to my house--no borders, no customs, just crossing the vast, irredeemably-ugly, toxic, and pointless hellscape of Southern California!
I have used UPS, FedEX, USPS, etc. etc. for decades, and I have NEVER seen anything like this. I'm suspecting this may be COVID-related.
I tried their "Ask UPS" virtual chatbot a few questions, and, as strongly supected, it turned out to be completely worthless.
How can I get some action on this without waiting on hold for 28 hours? ("experiencing unusually* high call volumes")
*"unusually" meaning, of course, the same volume they've had since 1997.
Any ideas? Thanks?