How many hours a week is she working? OT is only for hours in excess of 40 in a week.
Her old job typically required her to work a lot of overtime, especially at the end of each quarter when she's usually in the office 50-60 hrs/week. That's pretty standard in the industry (I'm expecting a similar situation when I start next month.)
Honestly, she should have checked the company policy on overtime before accepting the offer, but assumed that it would be included as it was for her old job...
EDIT: Her contract did not mention if she was eligible or not, but did include this:
"Non-exempt employees are paid for overtime work in accordance with applicable law; exempt employees are not paid overtime. Which positions are exempt and which are non-exempt, and what is “overtime” work, are not defined by the Company but by federal and state law. You will be told whether your position is exempt or non-exempt, and you will be paid in accordance with your classification and the law."
Her contract doesn't, however, state whether she is or is not exempt... She just was told from a co-worker (same position) that they do not receive OT at her company.