We had them for several years, until they simply didn't fit our driving needs anymore. I'd go back, though, if the rates were right.
The only claims I ever had were two chipped window repairs and one vandalism. (four windows busted out. Jerks hit every car at the trailhead!)
They sent mobile guys out the day I called, fixed within a few hours of my claim. No paper work to deal with on my end at all. For the windows, I was given a list of glass shops they worked directly with to choose from. Set up an appointment and done. They took out my deductible payment automatically once the repair was completed.
I also did a roadside assistance call for a flat tire simply because it was well below freezing and I didn't want to deal with it. I just hit the assistance button on the app and ordered roadside that way. Back on the road within 30 minutes.
Although I don't have them anymore, I wouldn't hesitate to recommend them if their rates are good. My rates also never went up the entire time I had them. Most renewal periods they actually dropped our per mile charges.