The Money Mustache Community
Learning, Sharing, and Teaching => Ask a Mustachian => Topic started by: StriveForMelody on September 09, 2015, 12:00:03 PM
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Hi folks,
During the constant reviews of our monthly expenses, my wife and I always seem to experience the most outrage at our Comcast Internet bill. It's a never-ending game to try and keep it from rising too high. We were at $70/mo for a while there, which was already $8 higher than when we signed up two years ago, and I just signed in to my account to find that our next bill will be $95! That seems nutso to me.
When I called Comcast threatening to discontinue service, the best thing they could offer me was a $20 off coupon or something for a couple of months, and a vague indication that there might be other promotional rates available if I called back in December.
If we switched to AT&T U-Verse for Internet, it looks like it would be $45 for the fastest package, over 50% lower than our current bill. But is it worth the hassle of switching ISPs? Is U-Verse reliable? I don't know. I'd really appreciate opinions from anyone with experience switching ISPs, and specifically switching from Comcast to AT&T.
Thanks!
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Call them back and say you'll switch unless you can match AT&T's price. See if they match it for you
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I switched from Verizon to Comcast several years ago, then switched back after 2 years or so (when I again qualified for the "new customer" rates). I hated Comcast - but it is the only alternative here. The next go-around w/ Verizon I spent probably 10 hours total on the phone w/ them and eventually got transferred to a special customer service lady who gave me the online (much lower - new customer) rate to retain my business. Most recently when I cancelled cable and phone (kept internet) I talked to them for about 1 hour, said that Comcast had lower rates, could I speak w/ someone who could offer me a better rate, etc. and got them to knock about $15 off the monthly cost.
I would say - try to get them to drop the cost first. If they won't budge, then yeah - it is worth $600 of so savings per year to deal w/ the hassle of changing providers.
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If the Comcast account is in your name, cancel it and then have your wife sign up and ask for the "12 month promotional rate." In a year, switch again. The promotional rate is usually about half.
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Be prepared for some hassle, but definitely get your bill dropped, either by negotiating it down or by switching. The hourly rate (after taxes too!) is great if it saves you $600.
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I would switch away from Comcast even if it cost me more money!
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Hi folks,
During the constant reviews of our monthly expenses, my wife and I always seem to experience the most outrage at our Comcast Internet bill. It's a never-ending game to try and keep it from rising too high. We were at $70/mo for a while there, which was already $8 higher than when we signed up two years ago, and I just signed in to my account to find that our next bill will be $95! That seems nutso to me.
When I called Comcast threatening to discontinue service, the best thing they could offer me was a $20 off coupon or something for a couple of months, and a vague indication that there might be other promotional rates available if I called back in December.
If we switched to AT&T U-Verse for Internet, it looks like it would be $45 for the fastest package, over 50% lower than our current bill. But is it worth the hassle of switching ISPs? Is U-Verse reliable? I don't know. I'd really appreciate opinions from anyone with experience switching ISPs, and specifically switching from Comcast to AT&T.
Thanks!
How fast is the fastest package? What do you mainly use your internet service for? The fastest package might be overkill.