Sorry, but you are not a victim. You need to grab your loans by the balls and stop with the "I was told" nonsense.
If you have a significant debt, and you just got on extended graduated just because someone told you to without researching it any further, I'm not sure what to tell you. The extended graduated plan does not include forgiveness; instead, it starts with a low payment that increases over a term of 25 years until the loans are paid off.
You originally called in thinking you could get forgiveness, they told you to get on extended graduated repayment -- this would lower your payment, which seemed to be your primary goal back in 2010/2011. You may not have been eligible for IBR/PAYE at that time, but those eligibility rules have since changed. Anyway, as I said, all extended graduated does is lower your payment, and then increase over 25 years; it does not make you eligible for loan forgiveness.
And I'm inferencing here, but when you just recently called, since the eligibility and consolidation rules changed in the late Obama years, you are now eligible for IBR/PAYE/REPAYE, and now you're thinking you should have been eligible for forgiveness this whole time. That's incorrect. You need to re-apply for these income-based forgiveness programs every year.
Sorry, but you seem to have an extreme lack of knowledge about what's going on here. You need to read up.
I'm not sure how much in loans you are talking about here, but my wife and I graduated with about $230,000 in student loans. We read and read and read and read -- there's so much information out there -- and then attacked them as best we could.
I don't have some big success story to tell you, but it's been about five years of repayment, and we did pay my wife's student loans ($80,000) off, and are now attacking my loans. We've done this through combinations of IBR/PAYE/etc. and targeting higher interest rate loans.
You need to read up, get educated on the various student loan repayment programs, what programs you are eligible for, what loan program would be best for your situation, and then go by your plan.
And sorry for the "facepunch" as they say on these forums, but you need it. I'd be happy to help you if you wanted more insight on your student loans. Post types of loans, interest rates, balance, your income information, etc.