In the spirit of reducing my monthly expenses I contacted my insurance agent about making adjustments to my policies - mainly increasing my deductable.
He is an agent in a group setting and they have many companies they can give quotes from.
I contacted him on Nov 13th and said my car policy renews on Dec 20th, I would like you to give me a quote with the higher deductable. Also my house renews in february so check that too (he has both policies). That should be fairly simple I think? Maybe not?
He said I'll check and get back to you. After hearing nothing I checked in with him on Dec. 3rd and said "any news?" He said oh i'm waiting for an underwriter and I'll get back to you tomorrow (so that would be 4th). Business closed today and I have heard nothing again. It will be the 7th tomorrow - and so far no information at all.
I have been with this group for 6 years and never had a claim.
I got a quote from Geico in 15 minutes for the car.
Should I just send him a letter that I am cancelling or am I being too harsh? It seems like a big reason to stay with a local agent is for service and I don't think I'm getting that?