Last year I told my cable company to cancel my cable television but keep my internet connection. They gave me huge resistance, dragging their feet, asking me my grandmother's maiden name, escalating to higher level rep, blah blah blah ... But eventually they agreed to cancel the TV. Lots of my time wasted but now my monthly bill should drop to about $60.
Now one year later ... By chance I notice that my cable TV autopayment is above $100. WTF? I retrieve the recent statements and find that, lo and behold, they had reinstated the TV a couple of months after I cancelled it, and I've been paying $40+tax per month ever since for TV that I didn't know I had. That's hundreds of dollars down the toilet. I called them up and they were like, "Oops! Sorry!" but say they can't just credit me because the amount is too large and that requires filling out a special form, escalation to higher level rep, call back during certain hours, etc.
So the funny thing is, this isn't even the first time this has happened. Some years ago they did the same thing - upgrading my TV service without asking me. I can imagine an evil corporate strategy of tacking on unwanted services and then just saying "Oops! Sorry!" if the customer complains. This is the kind of thing that leads to a class action lawsuit.
Has anyone else had the same experience?