Author Topic: poor communication with Airbnb host (Am I overreacting?)  (Read 967 times)

clarkfan1979

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poor communication with Airbnb host (Am I overreacting?)
« on: February 14, 2021, 08:43:23 AM »
I booked a 2-bedroom airbnb with another couple for March. About one month after booking the host asked me if we would be willing to push over reservation back 2 days, he could give us one extra day on the back end of our reservation.

I spoke with the other couple and none of us could use the extra day, so I told him we couldn't do it. I told him that he could cancel our first two days if we get a 100% refund on the first two days, or he could re-book us in the summer. He never responded to my counter-offer, which rubbed me the wrong way.

The host emailed me again two weeks ago and offered us a discounted price if we added 5 days to the front end of our stay. I countered and said we couldn't do it, but he could cancel our first two days if we got a 100% refund on the two days. That would give him a full 7 days in between stays, which makes it easier to rent the days in-between stays.

He never responded to my counter-offer again, which I think is very poor manners. 

Does this warrant a bad review on airbnb for poor communication skills or am I over-reacting?

martyconlonontherun

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Re: poor communication with Airbnb host (Am I overreacting?)
« Reply #1 on: February 14, 2021, 09:47:16 AM »
in the end, was there any actual impact on your reservation or just offers you didn't want. Yeah, probably unprofessional but its an Airbnb host not Hilton. Unless there wasnt something wrong with your reservation, I would just ignore it.

iris lily

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Re: poor communication with Airbnb host (Am I overreacting?)
« Reply #2 on: February 14, 2021, 10:05:48 AM »
OP, have you actually stayed in the Air bnb yet?

My last Airbnb experience was weird. I booked a two night stay. Within an hour the host contacted me via email to say she had already booked the place for the same time and she was going to have to cancel me.

I was good-natured about it because it didn’t matter that much to me, I was not invested in this reservation. I told her sure, no problem. Please refund me the money. I don’t have time or inclination to figure out how to do that on your Air bnb system, so please see that I am reimbursed.

I figured it was her responsibility to make the refund happen because it was her error in allowing a double booking.

Well, that was a process. It took multiple email messages, waiting weeks for partial refunds, and then finally a check from the host. My guess is that the host was out of pocket for the Air bnb fee for my own reservation, but that is not my problem.

Even tho it took a few tries, My impression throughout the transaction was the host was well intentioned and honorable. I did once  threaten once to go to Air bnb if we couldnt get this refund wrapped ip in a timely way. It eas not necessary in the end.

 

Wow, a phone plan for fifteen bucks!