Author Topic: Negotiating with FIOS  (Read 4053 times)

bobbyj

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Negotiating with FIOS
« on: February 21, 2015, 08:52:26 PM »
Any tricks on how to get the best internet only deal with FIOS?  I'm want to keep internet but drop phone and TV.  I am not in contract, is there any way I can get the new subscriber cost?

MsPeacock

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Re: Negotiating with FIOS
« Reply #1 on: February 22, 2015, 05:08:40 AM »
I haven't been able to get all the way down to new subscriber rstes, but I have had them knock 20 off their monthly fees.  Basically I just kept saying can't you do better and Comcast is offering that for X amount. And if you can't give me a discount can you connect me to someone who can? (I have absolutely no desire to switch to Comcast ever again, but they are the only other provider in my area). It can take a good while on the phone with thdm, but they should be able to do better for you than their regular rates.  Ālso, their bundles include all sorts of taxes and fees that increase the cost way over the advertised rste. My former bundle was 89 buthe my bill was 147 after fees. Internet is 45 or so but no fees.  They make it sound  like you will only save 5 for dropping the bundle, but that is not accurate .

Please excuse typos . Using a friend's tablet and having problems.

TheThirstyStag

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Re: Negotiating with FIOS
« Reply #2 on: February 22, 2015, 06:05:40 AM »
I haven't had success with FIOS negotiations.  When my internet-only bill jumped to $80, I called and explained what their competitor (local cable company) was offering, but politely said if you can match it I'll stay with FIOS.  Their response was nothing short of "don't let the door hit your ass on the way out"

1 month later I got a "come back" letter with a still-expensive rate with triple play (again, not what I want).

Finally, after 3-4 months, I'm considered a "new" customer and can enter at the intro rate again.  I haven't done so yet because the cable company's deal is still active.

Long story short, I think sometimes the best thing is to leave for a few months until you're considered a new customer in Verizon's system, then start at square one. 

petunia4014

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Re: Negotiating with FIOS
« Reply #3 on: February 23, 2015, 09:17:43 AM »
Do you actually need FIOS?

We live in an area where Verizon told us there was no other option than FIOS, and that they had "ripped up all the DSL lines" but they hadn't. We found the company that was leasing(?) Verizon's DSL lines and got service through them. In fact, when we had a problem, a Verizon person came out to do the service. I'm sure the speed isn't as fast but we have no issues (and we're heavy internet users - we stream music and video constantly and use VoIP for our phone).

Maybe this is an option for you?