Author Topic: Laptop damaged during repair, WWYD?  (Read 812 times)

freeat57

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Laptop damaged during repair, WWYD?
« on: September 24, 2021, 11:52:37 AM »
I bought a Lenovo laptop back in February 2021.  In July, the right side hinge broke while closing the lid as I normally would.  A quick google showed that this is a frequent issue with some Lenovos due to defective design.  At first, they said that it was "user caused damage" not covered by the warranty.  After a couple of phone calls, they relented and offered the repair for free.  (This scenario is documented by others online.) I shipped the laptop to them in the original packaging, which safely suspended the machine in foam blocks.  They suggested that I take pictures of the laptop before sending it to them, which I did.  I have now received the repaired machine back. It was very well packed and the box I received it in shows no physical damage.  However, The top right corner of the lid now has minor, but obvious damage from being dropped or banged!  I reviewed the picture I took and sure enough, no such damage before I sent it to them.  The damage is very minor, but my concern is that if their repair to the right hand hinge turns out to be inadequate, they will point to the damaged corner as evidence that I dropped it.  What should I do?  Complain and send pictures?  I don't really need them to do anything, but I want them to stand behind their repair job.

Watchmaker

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Re: Laptop damaged during repair, WWYD?
« Reply #1 on: September 24, 2021, 12:33:55 PM »
I would at least send them your pictures to document the damage and see if you can get them to admit in writing that the damage was their fault, not yours. But if the damage is small and seems superficial, I'd probably be happy to leave it there, barring any new issues with the computer.