Author Topic: How should I handle this ebay issue?  (Read 3789 times)

StartingEarly

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How should I handle this ebay issue?
« on: July 24, 2016, 02:29:11 PM »
I bought some car parts on ebay and they were supposed to be free shipping. The parts shipped postage due to the tune of $36. Multiple attempts to contact the seller were fruitless. Finally getting ebay involved the seller refunded ONLY the $36 and did so on a Saturday afternoon making me not able to pickup my parts until Monday at the earliest. The seller offered no apologies or explanations of why they took so long to reply and as of Monday the part will be late over 10 days. I also forgot to mention that while the seller did respond and refund the $36 they took twice the allowed time by ebay which resulted in a massive delay due to USPS hours.

At this point I am just wanting to let the items be shipped back by the shipper (set to automatically happen on the 26th) as a way to not give business to a bad business person and punish them further financially for their rudeness and massive waste of my time. Will ebay or paypal take my side in the end or am I shooting myself in the foot over principle?

redbird

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Re: How should I handle this ebay issue?
« Reply #1 on: July 24, 2016, 02:52:56 PM »
eBay and Paypal favor the buyer more than the seller in disputes. You can raise it with them and try to get a refund.

StartingEarly

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Re: How should I handle this ebay issue?
« Reply #2 on: July 24, 2016, 02:54:15 PM »
Right now they're saying it has to be shipped back to the seller first, so I think it should be ok once that happens. I am a firm believer in punishing businesses financially for being rude and cutting breaks where breaks are deserved for small ones.

Choices

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Re: How should I handle this ebay issue?
« Reply #3 on: July 24, 2016, 07:35:02 PM »
In all eBay returns for whatever reason, I've had to pay the return shipping.

So, the situation sucks, but the parts are in your city now and you could be out $36 if you return them. If you still need them, it might be less headache to pick them up and use them then leave an honest review.

StartingEarly

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Re: How should I handle this ebay issue?
« Reply #4 on: July 25, 2016, 12:00:12 AM »
The shipping company is shipping the parts back on the 26th if I don't take action. I never personally received them.

Dicey

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Re: How should I handle this ebay issue?
« Reply #5 on: July 25, 2016, 12:00:57 AM »
Sorry for your experience, StartingEarly, but I would decide how much time you want to spend to prove your point. If you don't get satisfaction within that time frame, move on and never look back.

I had this happen when a seller misrepresented her merchandise. I called to confirm the order was for the brand I specifically needed (and was pictured on her website), though it was more than the standard brand, she confirmed it, then shipped the standard brand at the higher price. Bitch.

I returned the order, but complaints to ebay for refund of postage either way fell on deaf ears. We have renovated three houses since that experience. Too bad for you and your vendors, ebay, 'cause you haven't seen a cent of our money since. Fool me once and all of that.

shelivesthedream

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Re: How should I handle this ebay issue?
« Reply #6 on: July 25, 2016, 02:12:44 AM »
I'd allow the shipper to send them back and get a refund. Then I would leave negative feedback being very explicit about the fact that you were charged postage even though it was supposed the be free and that the seller took forever to get back to you.  I am a regular eBay buyer and if anyone ever has less than 100% positive feedback I go and read the negative and neutral feedback. Sometimes I buy anyway, like if it was a one-time problem that was resolved or if I get a sense that the buyer was being unreasonable. But negative feedback is a BIG deal on eBay because I can always find another seller.

That said, I have always had to pay postage for returns and I think that is reasonable. If I'm out return postage on every tenth item, say, that's still an overall saving if you spread that out amongst the nine items that did work out.

StartingEarly

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Re: How should I handle this ebay issue?
« Reply #7 on: July 25, 2016, 12:57:10 PM »
I'm not sure if I would have to pay postage for the return since the shipping company themselves is doing that

dycker1978

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Re: How should I handle this ebay issue?
« Reply #8 on: July 25, 2016, 01:23:37 PM »
I the seller charged you $36 for postage, then refunded it they have not charged you postage.  If these parts are still needed I would take them use them, and make sure that I left negative feedback to describe the incident and issues you had.  Truth be told this will hurt the business far for then not making the sale.  Feedback on Ebay is everything.  It even affects the pricing that you can take out an add for if you get enough.

Also, if you order again from another seller it will take that much longer to get what you want, or need.

StartingEarly

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Re: How should I handle this ebay issue?
« Reply #9 on: July 25, 2016, 04:26:25 PM »
The seller didn't charge for postage. What happened is they sent it improperly and so I got sent a bill to my door instead of the items. If I do nothing the items get sent back tomorrow. While they did pay the $36 back for me to pick it up they waited an exorbitantly long amount of time.

dycker1978

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Re: How should I handle this ebay issue?
« Reply #10 on: July 25, 2016, 04:28:35 PM »
The seller didn't charge for postage. What happened is they sent it improperly and so I got sent a bill to my door instead of the items. If I do nothing the items get sent back tomorrow. While they did pay the $36 back for me to pick it up they waited an exorbitantly long amount of time.

Sorry I misunderstood.  I think that you need to make a decision if this is worth sending back, or if you would rather have it now?

If he has refunded the $36, net shipping is zero I suppose.  I would leave negative detailed feedback either way.