Author Topic: help with rw phone  (Read 2618 times)

kib

  • Stubble
  • **
  • Posts: 197
help with rw phone
« on: May 19, 2015, 11:11:10 AM »
--edited to be much shorter, sorry if you're currently replying to the long post.

My DH mistakenly purchased a phone for me on his own RW account instead of opening a new account for me, totally doesn't work for me.  RW won't let you just split off one phone into a new account.

Has anyone opened a RW account with a used phone? I think the correct course of action is to cancel the phone line on my husband's account, open a new separate RW account, and then there will be a process for registering this "used" phone and getting a new phone number but I can't tell for sure, and I'm leery about cancelling the phone line and winding up with a "used" phone I can't reactivate.

ETA:  I don't care about keeping the current phone number, I haven't used it yet.
« Last Edit: May 19, 2015, 11:41:19 AM by frufrau »

forummm

  • Walrus Stache
  • *******
  • Posts: 7396
  • Senior Mustachian
Re: help with rw phone
« Reply #1 on: May 19, 2015, 11:41:30 AM »
Did you try posting in their community?

This post has some links that may help
https://community.republicwireless.com/message/216347#216347

It seems like this should be easy for RW to do.

kib

  • Stubble
  • **
  • Posts: 197
Re: help with rw phone
« Reply #2 on: May 19, 2015, 11:53:57 AM »
Thanks for replying, but my problem has nothing to do with porting a phone number, it's transferring a device to a new, separate billing account, which RW will not do directly - you can't just say "make this one separate".

As I said, I'm pretty sure I just have to treat this as if I'd purchased the phone used (say, from my husband), it just makes me nervous to fly into the ozone with no service support.
« Last Edit: May 19, 2015, 12:02:03 PM by frufrau »

Daley

  • Magnum Stache
  • ******
  • Posts: 3955
  • Location: Cow country. Moo.
  • Got that mustache feeling.
Re: help with rw phone
« Reply #3 on: May 19, 2015, 08:02:11 PM »
Frufrau, I'll try to type this as delicately and with as much love as possible, but perhaps you should take this opportunity to switch back to a real mobile provider that actually has customer support.

catccc

  • Handlebar Stache
  • *****
  • Posts: 1681
  • Location: SE PA
Re: help with rw phone
« Reply #4 on: May 20, 2015, 08:48:41 AM »
Frufrau, I'll try to type this as delicately and with as much love as possible, but perhaps you should take this opportunity to switch back to a real mobile provider that actually has customer support.

DH tried RW and it was kinda horrible.  The call quality was bad and the customer service was worse.

forummm

  • Walrus Stache
  • *******
  • Posts: 7396
  • Senior Mustachian
Re: help with rw phone
« Reply #5 on: May 20, 2015, 10:12:12 AM »
Thanks for replying, but my problem has nothing to do with porting a phone number, it's transferring a device to a new, separate billing account, which RW will not do directly - you can't just say "make this one separate".

As I said, I'm pretty sure I just have to treat this as if I'd purchased the phone used (say, from my husband), it just makes me nervous to fly into the ozone with no service support.

You could buy a new phone with the discount and just return the old one for a full refund. Cost inefficient for RW, but that's the price they pay for not having great customer service. Probably still cheaper for them.

Greg

  • Handlebar Stache
  • *****
  • Posts: 1449
  • Location: Olympia, WA, USA
Re: help with rw phone
« Reply #6 on: May 21, 2015, 09:30:03 AM »
DH should be able to assign the phone to you, using your email.  If that's not good enough, yes you can cancel your phone and open a new account using the phone you already have, same thing different account.  It's too bad RW can't fix this, I had a similar issue when I got RW phones for my folks.
« Last Edit: May 21, 2015, 09:31:54 AM by Greg »

kib

  • Stubble
  • **
  • Posts: 197
Re: help with rw phone
« Reply #7 on: May 21, 2015, 08:19:12 PM »
Frufrau, I'll try to type this as delicately and with as much love as possible, but perhaps you should take this opportunity to switch back to a real mobile provider that actually has customer support.
Oh, but I blame you!  You're the one who introduced us.  -- I'm kidding, I've read your change of heart.  But DH already has RW and is very pleased with it, so I guess for us it works.  I will agree after working with this, the customer "support" is awful and the website has so many flaws it's nearly unusable, but ...well ... off we go, the price, the package and options were a great fit and the phone quality's been fine.  We shall see about the rest of it.

I wound up doing what I theorized would work, and it did - cancel line open new account reactivate phone - so flew blind but it came out ok.

So far.
« Last Edit: May 21, 2015, 08:22:40 PM by frufrau »