Author Topic: Having issues with movers  (Read 1143 times)

noviceatinvesting

  • 5 O'Clock Shadow
  • *
  • Posts: 11
Having issues with movers
« on: November 24, 2014, 09:18:20 AM »
We moved about five months ago. The horrible moving company lost a dining chair, damaged our mattress and broke our TV. They refuse to compensate us for the TV, saying they didn't pack the TV, which is not true. We filed a claim through the mover's insurance company and they  are willing to give us $72. I haven't accepted that payment yet. I tried to dispute the credit card charges but Amex says we have to go through the claims process. What can I do at this point?

Greg

  • Handlebar Stache
  • *****
  • Posts: 1449
  • Location: Olympia, WA, USA
Re: Having issues with movers
« Reply #1 on: November 24, 2014, 09:36:23 AM »
Don't settle for less than the cost of replacing all that was lost or damaged.  That's all I can say.  If they send you any payments that don't meet your demand, do not cash their check, return it explaining why.

Complain often and loudly to any and all consumer protection/state agencies in both your state and the state where you came from, and where the company is based.

DoubleDown

  • Handlebar Stache
  • *****
  • Posts: 1989
Re: Having issues with movers
« Reply #2 on: November 24, 2014, 10:05:59 AM »
Don't settle for less than the cost of replacing all that was lost or damaged.  That's all I can say.  If they send you any payments that don't meet your demand, do not cash their check, return it explaining why.

Complain often and loudly to any and all consumer protection/state agencies in both your state and the state where you came from, and where the company is based.

+1

If all of the above fails, then send a demand letter for full reimbursement of all the damage with a specific and short timeline (like 2 weeks). Tell them in the letter that if you do not receive reimbursement within 2 weeks, you will take them to small claims court. Then do it if they still don't reimburse you (I'm assuming you'll be under the limit for small claims, and that the dining chair for example was not a $50k Louis XVI antique).