Honestly, all you can do is keep balking and digging. Like, dig up the info from your health care plan.
This stuff happens ALL THE TIME.
Example: my 2nd kid needed surgery at 9 months. It was about $20 to $25k.
He has double insurance.
First, we go to our pediatrician in our network.
He refers us to the urologist.
The urologist refers us to UCLA, because he doesn't do the surgeries anymore (he wasn't doing them often enough to stay current).
We get a pre-approval # for the surgery at UCLA.
Note, for the outpatient surgery, our cost, per my health insurance (the primary) is $125.
It's about the same for the doctor bill (*they are separate).
First up, we get a letter from my insurance: "We have denied the surgery because it was not emergency."
No shit. That's why we got PRE-APPROVED.
Called UCLA. They went back through the billing - billed our local urologist, and he submitted it.
In the mean time, my husband's insurance (High deductible) paid part of it. But honestly, they shouldn't have, because my HMO should have.)
Eventually, it was covered by my insurance.
But of course, then we got the doctor bill.
Rinse, lather, repeat.
Do you know how long it took until the bills were finally paid?
18 months.
Many people would just say "screw it" and pay the bill.
But we are stubborn.
We had similar issues with genetic testing for #1 (I had an amnio, I was 35).
Similar issues with my hospital delivery bill for #1 (got a $3k bill, but our deductible was only $700?)
Sorry about this, but it's going to take some work to pull up all the info, make a million phone calls, to try and work it out.
I just got a letter from my insurance that they are denying coverage for a procedure. It was from April of 2014. Really? I had to look up on line and see what it was! Physical therapy when I threw out my back.
That's $30. I'll probably pay it. Eventually. With our HSA card. Once we get a new one. Because when we were on vacation, someone stole the number (probably the Anthem Hack, or the UCLA hack), successfully stole $1200 or $1500 by taking out $300 several times within an hour. Before someone realized what was up.