Thanks. I'll keep trying.
The main problem is that we never call & talk to the same person.
Once we thought we were getting somewhere with Avis international.
The guy said it looks like the "quoted rate" was not honored.
But our last call with Visa explained some horrible math compleatly mixing up the Kayak total rate as a single day rate & they said we got a much better deal than Visa calculated. We explained it was wrong but never got to directly speak with the person who did the math. Just 2 days ago Visa basically sent a letter saying case closed.
We have one English reciept from Avis. This is the one we got at the start of the rental & had in the car our entire trip. But as far as we can tell all the documents provided by the local Avis to Avis international are in a foreign language. We have copies of those, we can read them, one is signed & exactly matches the numbers on our English version. The other is fabricated.
VISA at first said deal with Avis, so we tried, then we delt with Visa & they said don't talk to Avis anymore. Now it's been 2 more months & Visa said we need to deal with Avis directly.
Unless we have a "credit voucher" our "card holders agreement" says they don't deal with "these kinds of disputes". WTF, I have a signed reciept at xx rate. What more does it take?
Honestly, when I first saw the bill I figured they charged us for gas or damages. With a signed copy of the rate we wanted I figured it would be easy.
What a clusterF<{k
Anyway, I'll keep you posted. At this point it's not even about the money.