Author Topic: Cell phone repair / warranty question  (Read 974 times)

volleyballer

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Cell phone repair / warranty question
« on: June 04, 2022, 01:46:19 PM »
Has anyone successfully used the extended warranty feature of their Chase Sapphire Reserve (or similar) credit card for a failed cell phone?

My wife's phone (Pixel 4a5g, about 1.5 yrs old, of course 6 months out of warranty) has failed, most likely a main board issue. It won't connect to any cellular network. Tried swapping sim cards, tried factory reset, no dice. Ubreak/Ifix won't even look at it since it's not under warranty. I couldn't even pay them to fix it if I wanted to.

Google is charging $349 for their mail-in repair service. I could potentially recover this cost through the Chase extended warranty, but then I risk being out the money if I don't jump through the correct hoops for the warranty claim.

I swapped my wife's sim over to my Pixel 4a5g, so she's good for now, while I'm currently using my ooooold Nexus 6 which is barely running LineageOS 18.1. So it seems at least one phone needs to get purchased / acquired in the near future.

I could just be an obedient American consumer and go buy a brand new phone. It's not like I don't have the money. It's more an issue of not being a consumer sucka, not contributing to e-waste, etc.

yachi

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Re: Cell phone repair / warranty question
« Reply #1 on: June 04, 2022, 11:45:46 PM »
You know, I always forget these warranties are there.  I've fixed batteries and screens on iPhones and never even checked whether my credit cards extended any of the factory warranties.

HipGnosis

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Re: Cell phone repair / warranty question
« Reply #2 on: June 05, 2022, 01:14:05 PM »
I haven't, but I don't buy phones with warranty.

If I did, I'd call the credit card and talk to someone ;
A) find out if it can be done
B) find out exactly HOW is needs to be done for them to 'cover' it

volleyballer

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Re: Cell phone repair / warranty question
« Reply #3 on: July 19, 2022, 12:10:53 PM »
Happy ending to the story - the warranty service reimbursed $130 to fix the camera issue on my phone, and reimbursed $390 replacement value on my wife's phone, which was diagnosed by a  repair shop as unfixable. Winning!